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PROCUREMENT OPPORTUNITY

NHS24 Workforce Management Solution

NHS 24 · tender

Tender information last checkedLast checked 27 Sept 2026, 07:21.

Opportunity overview

NHS 24 is seeking to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated implementation, integration, data migration, training, support, maintenance and related professional services. The Framework will support replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer. The Scottish Ambulance Service is included on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The solution must support 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, reporting, integration with relevant operational and business systems, mobile/self-service access, security, data protection, service management and ongoing support.

Classification

  • CPV48000000 — Software package and information systems
  • CPV48100000 — Industry specific software package

Lots

  • NHS 24 is undertaking an open procedure procurement to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated services. The Framework will support the replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer under the Framework. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The required solution and services include, but are not limited to: - provision of a cloud-based WFM SaaS solution; - solution design, configuration and implementation; - integration with relevant operational, contact centre, HR, payroll, reporting and other business systems; - data migration from incumbent or relevant source systems; - testing, assurance, cutover and go-live support; - training and knowledge transfer; - ongoing hosting, support, maintenance, service management and continuous improvement; - reporting, analytics and workforce visibility; - mobile / self-service access for end users; - security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and - associated professional services, change control support and optional catalogue services within the scope of the Framework. For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting. The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NHS24/2025/945
Status
active
Main Procurement Category
goods
Procurement Method
open
Procurement Method Details
Open procedure
Has Recurrence
No
Review Details
In accordance with the Public Contracts (Scotland) Regulations 2015, proceedings may be brought in the Sheriff Court or the Court of Session. The Authority will incorporate a standstill period following notification of the award decision.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48000000
Description
Software package and information systems

Submission Method

electronicSubmission

Communication

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Bidders will be required to complete the relevant SPD (Scotland) economic and financial standing questions. Bidders will be required to provide details of their average general yearly turnover for the last three financial years. Bidders will also be required to confirm that they hold, or can commit to obtain prior to commencement of any contract awarded under the Framework, any required levels of insurance cover specified. The Authority reserves the right to request copies of audited accounts, management accounts, insurance certificates, parent company guarantees or other supporting evidence prior to award.
Minimum
Bidders will be required to have an average general yearly turnover of a minimum of 600,000 GBP for the last three financial years. Where the Bidder is unable to meet this requirement in its own right, the Authority may consider evidence of support from a parent company, group company or other relied-upon entity, subject to the Authority being satisfied that appropriate financial reliance and/or guarantee arrangements are in place. Bidders must hold, or commit to obtain prior to commencement of any contract awarded under the Framework any insurance legally required or as specified in Appendix G and or H of the ITT pack.

Applies To

supplier

Contract terms

Performance Terms
The successful Tenderer will be required to deliver the Workforce Management solution and associated services in accordance with the requirements, service levels, implementation obligations, security requirements, data protection obligations, support arrangements, change control provisions, exit obligations and reporting requirements set out in the procurement documents. The successful Tenderer will also be required to comply with applicable legal, regulatory, environmental, social and employment law obligations, including requirements relating to Fair Work, modern slavery, information security, data protection, cyber resilience, accessibility and business continuity, where applicable to the performance of the Framework Agreement and any call-off contract.
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed
Has Electronic Payment
Yes

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
1
Period Rationale
Not applicable. The Framework Agreement will run for a period of four (4) years unless terminated earlier in accordance with its terms and conditions. The framework duration does not exceed four years

Covered By

GPA

Tender Period

Ends
5 Aug 2026, 12:00

Submission terms

Languages

en

Bid Validity Period

Ends
4 Nov 2026, 23:59

Expected award period

Starts
5 Aug 2026, 12:00

Bid Opening

Date
5 Aug 2026, 12:00
Description
Tenders will be opened electronically via PCS-Tender following the tender submission deadline. Opening will be undertaken by authorised procurement personnel.

Address

Street Address
PCS-Tender electronic postbox

Lots and requirements

Entry 1
Id
1
Description
NHS 24 is undertaking an open procedure procurement to establish a single-supplier Framework Agreement for the provision of a cloud-based Workforce Management (WFM) Software-as-a-Service solution and associated services. The Framework will support the replacement of NHS 24’s existing WFM solution and will be available for use by NHS 24 and the Scottish Ambulance Service as named participating authorities. NHS 24 is the intended initial call-off customer under the Framework. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework. The required solution and services include, but are not limited to: - provision of a cloud-based WFM SaaS solution; - solution design, configuration and implementation; - integration with relevant operational, contact centre, HR, payroll, reporting and other business systems; - data migration from incumbent or relevant source systems; - testing, assurance, cutover and go-live support; - training and knowledge transfer; - ongoing hosting, support, maintenance, service management and continuous improvement; - reporting, analytics and workforce visibility; - mobile / self-service access for end users; - security, information governance, data protection, audit, resilience, business continuity and disaster recovery requirements; and - associated professional services, change control support and optional catalogue services within the scope of the Framework. For the intended initial NHS 24 call-off, the solution must support safe and effective 24/7 workforce planning and operational management, including forecasting, scheduling, rostering, leave management, intraday management, real-time operational visibility and reporting. The Framework Agreement will set out the terms under which participating authorities may enter into call-off contracts. Any Scottish Ambulance Service call-off will be subject to its own authority-specific call-off documentation, including implementation scope, sequencing, volumes, integrations, schedules and pricing application, and there is no obligation on the Scottish Ambulance Service to enter into a call-off contract.
Has Renewal
No
Has Options
Yes
Status
active

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60
Criterion 2
Name
Cost
Type
cost
Description
40

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Options

Description
The Framework Agreement will run for a period of four (4) years unless terminated earlier in accordance with its terms and conditions. There is no option to renew or extend the Framework Agreement. NHS 24 is the intended initial call-off customer. The NHS 24 call-off contract will include an implementation phase followed by an initial operational service period of five (5) years from Final Acceptance / Operational Service Commencement, with an option to extend by up to two (2) further periods of twelve (12) months. The Scottish Ambulance Service is included as a named participating authority on a non-commitment basis and may, at its discretion, enter into a call-off contract during the term of the Framework Agreement. If the Scottish Ambulance Service enters into a call-off contract, the call-off term is expected to be materially the same as the NHS 24 call-off term. The Framework may also be used to purchase optional services, catalogue items, additional professional services and change control services within the scope of the Framework, where required and in accordance with the Framework Agreement and relevant call-off contract.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
48100000
Description
Industry specific software package

Delivery locations

Entry 1
Region
UKM

Buyer, suppliers and contacts

Organisation 1
Name
NHS 24
Id
GB-FTS-164469

Identifier

Legal Name
NHS 24

Address

Locality
Glasgow
Region
UKM
Country Name
United Kingdom

Contact

Name
Sam Torrance
Telephone
+44 1419515000

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Scottish Ambulance Service
Id
GB-FTS-4476

Identifier

Legal Name
Scottish Ambulance Service

Address

Street Address
National Headquarters, Gyle Square, South Gyle Crescent
Locality
Edinburgh
Region
UKM75
Postal Code
EH12 9EB
Country Name
United Kingdom

Contact

Telephone
+44 01313140090

Roles

buyer

Details

Organisation 3
Name
Court of Session
Id
GB-FTS-2541

Identifier

Legal Name
Court of Session

Address

Street Address
Parliament House, Parliament Square
Locality
Edinburgh
Postal Code
EH1 1RQ
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · Glasgow · UKM · United Kingdom
  • Delivery location · UKM

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 035348-2026planning ·
  2. 062884-2026tender ·