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PROCUREMENT OPPORTUNITY

All-Age Carers Service

Liverpool City Council · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 06:56.

Opportunity overview

Liverpool City Council will shortly be going to market to recommission our All-Age Carers Service for Liverpool. The All-Carers Service provides a citywide offer of information, advice, assessment and practical support for unpaid carers of all ages in Liverpool, including adult carers, young carers and parent carers. The service aims to identify carers early, assess needs, promote wellbeing, improve access to services and community support, and enable carers to sustain their caring role, including support with breaks, peer support, training and signposting, in line with statutory duties and local priorities. There will be 5 Lots in this procurement as follows: Lot 1 - Digital Carer Platform, and Information, Advice and Guidance Lot 2 - Adult Carers and Parent Carers Lot 3 - Young Carers, Young Adult Carers and Sibling Carers Lot 4 - Carers Advocacy Lot 5 - Carers Opportunities

Classification

  • CPV72212190 — Educational software development services
  • CPV72222300 — Information technology services
  • CPV72416000 — Application service providers
  • CPV85311300 — Welfare services for children and young people
  • CPV85312300 — Guidance and counselling services
  • CPV85312400 — Welfare services not delivered through residential institutions
  • CPV85320000 — Social services
  • CPV85323000 — Community health services

Lots

  • Digital Carer Platform and Information, Advice and Guidance service£460k
  • Adult Carers Service (Including Parent Carers)£2.8m
  • Young Carers, Young Adult Carers and Sibling Carers£1.3m
  • Carer Advocacy£521k
  • Carers Opportunities£253.9k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN812999
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
28 Oct 2026, 12:00

Enquiry period

Ends
20 Oct 2026, 12:00

Expected award period

Ends
8 Feb 2027, 23:59

Lots and requirements

Entry 1
Id
1
Title
Digital Carer Platform and Information, Advice and Guidance service
Description
A streamlined and simplified Information, Advice and Guidance platform for carers, with onward referral routes into carers support services. The provision of a citywide, streamlined and simplified access point for carers of all ages through a digital platform, Information, Advice and Guidance (IAG) service. Its core functions include: o High quality, accurate, Information, Advice and Guidance (IAG) for carers o Initial triage and navigation to the right service, pathway or support - complementing and aligning with existing mechanisms such as Adults and Children's Liquid Logic Case Management System, and consistent with existing pathways and service areas. o Supporting consistent data collection, performance reporting and outcomes tracking o Improving the overall carer journey by reducing duplication and confusion o Providing opportunities for online peer support and connection
Status
active
Has Renewal
Yes

Value

Including VAT
552,000
Amount
460,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 May 2027, 00:00
Ends
30 Apr 2031, 23:59
Max Extent Date
30 Apr 2032, 23:59

Renewal

Description
A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Entry 2
Id
2
Title
Adult Carers Service (Including Parent Carers)
Description
Holistic support for carers aged 18+ The provision of a single, integrated adult carers offer, including parent carers. It will provide: o Referral management to support the digital platform and triage system o Undertaking statutory carers assessments in line with the Care Act 2014 and support planning on behalf of the Council which meet statutory duties o Advice on carers' rights, signposting and holistic approaches to support o Wellbeing support and activities o Effective joint working with the provider of Lot 3 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 2, they must be offered the choice to remain within that service or be referred to Lot 3. This supports both best practice and a no wrong door approach. o Alignment with the principles and delivery of the Neighbourhood Model o Targeted outreach to diverse and under‑represented communities o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
Status
active
Has Renewal
Yes

Value

Including VAT
3,362,112
Amount
2,801,760
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 May 2027, 00:00
Ends
30 Apr 2031, 23:59
Max Extent Date
30 Apr 2032, 23:59

Renewal

Description
A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Entry 3
Id
3
Title
Young Carers, Young Adult Carers and Sibling Carers
Description
Age‑appropriate, tailored support for children and young people The provision of support for Young Carers (up to age 18) and Young Adult Carers (up to Age 25). It includes support for sibling carers, recognising their distinct legal, developmental and safeguarding needs. Core features include: o Referral management to support the digital platform and Information, Advice and Guidance service o Undertaking statutory, holistic, age-appropriate carers assessments and support planning on behalf of the Council which meet statutory duties o Tailored breaks, activities and peer support opportunities o Support that minimises the impact of caring responsibilities on education, attendance, attainment and participation in school life, alongside the promotion of wellbeing and family life o Alignment with Children's Services and Education pathways o Effective joint working with the provider of Lot 2 to ensure an appropriate transition between the age of 18 and 25, supporting the change of statutory duty from the Children and Families Act 2014 to the Care Act 2014. o Delivery of both Adult Carers (18+) and Young Adult Carers (18-25) provision simultaneously. Where an individual aged 18-25 presents to the Lot 3, they must be offered the choice to remain within that service or be referred to Lot 2. This supports both best practice and a no wrong door approach. o Targeted outreach to diverse and under-represented children and young people o Collaboration with local systems partners to strengthen the local offer for carers, improve awareness and understanding of the carer population o Ongoing support to build resilience and independence o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model o Tailored support which enhances outcomes during transition of life stages, particularly between young carers and adult carers services
Status
active
Has Renewal
Yes

Value

Including VAT
1,582,974
Amount
1,319,145
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 May 2027, 00:00
Ends
30 Apr 2031, 23:59
Max Extent Date
30 Apr 2032, 23:59

Renewal

Description
A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Entry 4
Id
4
Title
Carer Advocacy
Description
Independent advocacy for adult carers The provision of free, independent, professional issue-based advocacy for carers aged 18+: o Referral management to support the digital platform Information, Advice and Guidance service o Supporting carers to understand their rights and options o Ensuring carers are heard in assessments, reviews and decision making o Supporting carers to navigate complex health, social care and wider systems o Offering professional and competent issue-based advocacy for carers regarding issues that impact them, e.g., housing, finance and debt o Promotion of self-advocacy to enable carers to advocate on their own behalf o Onward support to access specialist legal advice, where required o Appropriate co-location with other elements of the service to provide a seamless service offer whilst facilitating outreach to support the neighbourhood model
Status
active
Has Renewal
Yes

Value

Including VAT
625,218
Amount
521,015
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 May 2027, 00:00
Ends
30 Apr 2031, 23:59
Max Extent Date
30 Apr 2032, 23:59

Renewal

Description
A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.
Entry 5
Id
5
Title
Carers Opportunities
Description
Flexible breaks and community‑based opportunities The identification, sourcing and offers / allocation of flexible, creative carer opportunities outside of traditional short breaks alone, by: o Engaging local businesses, community organisations and partners to provide free or subsidised breaks, activities and practical support for carers of all ages o Promoting wellbeing, social connection and prevention o Supporting carers to access the right opportunities that meets their needs and interests o Promoting opportunities for business to deliver social value to the city and local communities o Ensuring equality of access to appropriate opportunities across all age groups o Developing, utilising and interfacing with technology/systems to source, register and advertise opportunities including the Digital Platform that will be delivered through Lot 1 of this contract
Status
active
Has Renewal
Yes

Value

Including VAT
304,638
Amount
253,865
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 May 2027, 00:00
Ends
30 Apr 2031, 23:59
Max Extent Date
30 Apr 2032, 23:59

Renewal

Description
A period of up to 12 months, subject to the provider satisfactory meeting contract performance measures within the contract.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72212190
Description
Educational software development services
Entry 2
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 3
Scheme
CPV
Id
72416000
Description
Application service providers
Entry 4
Scheme
CPV
Id
85312300
Description
Guidance and counselling services
Entry 5
Scheme
CPV
Id
85323000
Description
Community health services

Delivery locations

Entry 1
Region
UKD72
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
85312300
Description
Guidance and counselling services
Entry 2
Scheme
CPV
Id
85323000
Description
Community health services

Delivery locations

Entry 1
Region
UKD72
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
85311300
Description
Welfare services for children and young people
Entry 2
Scheme
CPV
Id
85312300
Description
Guidance and counselling services

Delivery locations

Entry 1
Region
UKD72
Country
GB
Country Name
United Kingdom
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
85312300
Description
Guidance and counselling services
Entry 2
Scheme
CPV
Id
85312400
Description
Welfare services not delivered through residential institutions

Delivery locations

Entry 1
Region
UKD72
Country
GB
Country Name
United Kingdom
Item 5
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
85320000
Description
Social services

Delivery locations

Entry 1
Region
UKD72
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
090338-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Sept 2026, 17:47
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Liverpool City Council
Id
GB-PPON-PRVY-7813-WLPG

Identifier

Scheme
GB-PPON
Id
PRVY-7813-WLPG

Address

Street Address
Cunard Building
Locality
Liverpool
Postal Code
L3 1DS
Country
GB
Country Name
United Kingdom
Region
UKD72

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Liverpool · UKD72 · L3 1DS · United Kingdom
  • Delivery location · UKD72 · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 034741-2026Pipeline notice on Find a Tender ·
  2. 035123-2026Preliminary market engagement notice on Find a Tender ·
  3. 047733-2026Planned procurement notice on Find a Tender ·
  4. 090338-2026Tender notice on Find a Tender ·