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PROCUREMENT OPPORTUNITY

North Northamptonshire Council - Customer Relationship Management Solution

North Northamptonshire Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 16:01.

Opportunity overview

North Northamptonshire Council (hereafter referred to as the "Council") are extending their current provision with Placecube Limited for a Customer Relationship Management solution for the Council's customised applications.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

PLACECUBE LIMITED

Matched by number
Contract value
£200k
Awarded
Not supplied
Contract signed
13 Sept 2026
Including VAT
£240k
Award ID
1
Status
active
Identifier
GB-COH 09914106
Location
Reading, UKJ11, RG1 4PN, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NNC789302845
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
A direct award has been undertaken on this occasion, on the basis that the contract represents an extension to an existing, highly customised and business critical Customer Relationship Management platform, and that appointing an alternative provider at this stage would cause significant technical difficulties, disruption to Council services, and disproportionate cost and resource implications.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
North Northamptonshire Council
Id
GB-PPON-PQCM-5634-HGCN

Identifier

Scheme
GB-PPON
Id
PQCM-5634-HGCN

Address

Street Address
The Corby Cube, George Street
Locality
Corby
Postal Code
NN17 1QG
Country
GB
Country Name
United Kingdom
Region
UKF25

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
PLACECUBE LIMITED
Id
GB-COH-09914106

Identifier

Scheme
GB-COH
Id
09914106

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PNRN-9897-WCZT

Address

Street Address
1 London Street
Locality
Reading
Postal Code
RG1 4PN
Country
GB
Country Name
United Kingdom
Region
UKJ11

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48445000
Description
Customer Relation Management software package
Entry 2
Scheme
CPV
Id
72212445
Description
Customer Relation Management software development services

Delivery locations

Entry 1
Region
UKF25
Country
GB
Country Name
United Kingdom

Additional Procurement Categories

services

Suppliers

Supplier 1
Id
GB-COH-09914106
Name
PLACECUBE LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
14 Sept 2026, 00:00

Period

Starts
14 Sept 2026, 00:00
Ends
13 Sept 2027, 23:59
Max Extent Date
13 Sept 2028, 23:59

Renewal

Description
The Council is reviewing their Customer Relationship Management solution so optional extension included in the contract to ensure there is no break in cover whilst this is in progress.

Value

Including VAT
240,000
Amount
200,000
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Ticket Logging and Categorisation
Entry 2
Id
2
Title
Ticket Updates
Entry 3
Id
3
Title
Critical Incident Reporting

Documents

Entry 1
Id
087469-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
15 Sept 2026, 16:25
Format
text/html

Recorded locations

  • Buyer location · Corby · UKF25 · NN17 1QG · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 034709-2026Transparency notice on Find a Tender ·
  2. 034718-2026Contract award notice on Find a Tender ·
  3. 087469-2026Contract details notice on Find a Tender ·