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PROCUREMENT OPPORTUNITY

Send Disagreement Resolution and Mediation Services

London Borough of Hillingdon · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 06:51.

Opportunity overview

The London Borough of Hillingdon is seeking an experienced provider to deliver SEND Disagreement Resolution and Mediation Services. This service provides independent disagreement resolution and mediation services to young people, parents and carers of young people with Special Educational Needs and Disabilities (SEND) in accordance with the Children and Families Act 2014, the SEND Regulations 2014 and the SEND Code of Practice 2015 (and any related legislative changes, statutory guidance or recognised as best practice introduced during the Contract Period). The contract will be let for 8 years with an annual review built into contract management. The estimated contract value over the eight-year term is £556,800. This may be increased or decreased if the Council's requirement changes. Any future change would be subject to formal variation in accordance with contract terms. The tender will be run under Competitive Flexible Procedure and participants will be required to meet the criteria of Stage 1 before being invited to Stage 2

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£556.8k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-068358
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
All tender documents must be submitted via the Proactis tender portal: https://supplierlive.proactisp2p.com/Account/Login (the Portal)

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
The London Borough of Hillingdon is seeking an experienced provider to deliver SEND Disagreement Resolution and Mediation Services. This service provides independent disagreement resolution and mediation services to young people, parents and carers of young people with Special Educational Needs and Disabilities (SEND) in accordance with the Children and Families Act 2014, the SEND Regulations 2014 and the SEND Code of Practice 2015 (and any related legislative changes, statutory guidance or recognised as best practice introduced during the Contract Period). The contract will be let for 8 years with an annual review built into contract management. The estimated contract value over the eight-year term is £556,800. This may be increased or decreased if the Council's requirement changes. Any future change would be subject to formal variation in accordance with contract terms. The tender will be conducted using the Competitive Flexible Procedure and participants will be required to meet the criteria of Stage 1 before being invited to Stage 2

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
3 Aug 2026, 12:00

Enquiry period

Ends
22 Jul 2026, 12:00

Expected award period

Ends
4 Jan 2027, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Options
Yes

Value

Including VAT
668,160
Amount
556,800
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality
Description
Quality submissions will be evaluated and scored at Stage 2 of the procurement process.

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
price
Name
Price
Description
Price submissions will be evaluated and scored at Stage 2 of the procurement process.

Numbers

Entry 1
Number
50
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
To qualify at Stage One to be shortlisted and invited to bid at Stage Two: Bidders must demonstrate that they have the economic and financial standing necessary to deliver the contract. To satisfy this requirement, bidders must meet both of the following criteria: Have achieved a minimum annual turnover of £139,200, equivalent to 200% of the annual contract value, in each of the last two accounting periods; and Achieve an Impact of Supplier Failure Score of 51 or above as determined by a financial assessment undertaken through Dun & Bradstreet. Where a bidder does not meet either the minimum turnover requirement and/or the required Dun & Bradstreet score, the Council reserves the right to undertake a further financial assessment to determine the bidder's financial capacity to perform the contract as detailed in the ITT.
Criterion 2
Type
technical
Description
To qualify at Stage One to be shortlisted and invited to bid at Stage Two: Bidders are required to submit one recent reference demonstrating a minimum of two years' experience delivering services of a similar scale and nature to this requirement for a local authority (of a minimum 100 referrals annually). The reference must be available for the Council to contact from 3rd August to 16th August 2026 for verification purposes.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2035, 23:59

Options

Description
The contract quantities stated are estimates and may increase or decrease during the contract period. Any changes will be implemented through the contract variation process and will be subject to the Council's requirements and applicable governance and approval procedures.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKI74
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
063170-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
6 Jul 2026, 12:30
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Hillingdon
Id
GB-PPON-PHZZ-4724-NYPH

Identifier

Scheme
GB-PPON
Id
PHZZ-4724-NYPH

Address

Street Address
Civic Centre
Locality
Uxbridge
Postal Code
UB8 1UW
Country
GB
Country Name
United Kingdom
Region
UKI74

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Uxbridge · UKI74 · UB8 1UW · United Kingdom
  • Delivery location · UKI74 · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 034348-2026Preliminary market engagement notice on Find a Tender ·
  2. 063170-2026Tender notice on Find a Tender ·