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PROCUREMENT OPPORTUNITY

Pensions Administration Operational Support Service Framework

Norfolk County Council (as Administering Authority of the Norfolk Pension Fund) · Tender notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 22:16.

Opportunity overview

Norfolk County Council on its own behalf and on behalf of the Pension Funds listed below wish to let a Multi-Provider Framework Agreement for the provision of specialist operational support for pension administration services primarily in the support of The Local Government Pension Scheme (LGPS). - Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund) - Essex County Council (as Administering Authority of the Essex Pension Fund) - Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund) - City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund) This framework may also be used by: - Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended), - NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended), - The Board of the Pension Protection Fund. - Local Government Association (LGA) - Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and - Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis. This Framework will be split into Lots. Contracts awarded under the framework may have a maximum total duration of 5 years. No contract awarded from the framework will be permitted to extend beyond 10th January 2036.

Classification

  • CPV66520000 — Pension services

Lots

  • Pensions Administration Operational Services£40m
  • Provision of Specialist Pensions Communications and Engagement Services£30m
  • Business Change and Transformation£20m
  • Independent Assurance, Risk and Internal Controls£20m
  • Enabling Pension Technology Services£20m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43384
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
This procurement will be managed electronically via the Councils e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the tenders section and express an interest to view the documentation and access any clarifications. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.
Published risks
Norfolk County Council is undergoing Local Government Reorganisation. On 25 March 2026 the government announced that it supports 3 unitary councils for the whole of Norfolk with implementation planned for April 2028. As a result of this the following may apply: (i) the framework may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries. Further information on the proposals for Norfolk can be found at https://www.norfolk.gov.uk/article/67898/Local-government-reorganisation

Legal basis

Id
2023/54
Scheme
UKPGA

Participation Fees

Entry 1
Id
ocds-h6vhtk-06830b

Type

win

Relative Value

Proportion
0.01
Monetary Value
award

Techniques

Has Framework Agreement
Yes

Framework Agreement

Method
withAndWithoutReopeningCompetition
Type
open
Buyer Categories
Any LGPS administering authorities as defined in the LGPS Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Scheme and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended), NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended) Local Government Association The Board of the Pension Protection Fund Any other administering authority or scheme manager of a public sector pension scheme or any public-sector body that requires pensions related services Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis
Description
For information on how prices are determined and selection processes for the award of contracts, please see the ITT documents at https://in-tendhost.co.uk/norfolkcc/aspx/Home.

Buyer Location Restrictions

Entry 1

Gazetteer

Scheme
GB-ITL

Identifiers

UK

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
30 Sept 2026, 14:00

Enquiry period

Ends
9 Sept 2026, 14:00

Expected award period

Ends
23 Nov 2026, 23:59

Lots and requirements

Entry 1
Id
1
Title
Pensions Administration Operational Services
Description
Provision of operational administration services across a range of Pension Administration work areas, including but not limited to: Data interrogation and rectification, to include the following aspects: - Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps and required resolution activities - Undertake rectification and remedial data cleansing activities e.g. support with McCloud projects, employer transfer, Pensions, Administration System implementation support - Support Funds with data readiness and data quality assessments to determine for annual regulatory activities and for bespoke recalculation projects e.g. Valuation, McCloud, Pension Dashboards, Annual Benefit Statements etc. Temporary/Ad-hoc general Pensions Administration support including but not limited to: - Pensioner payroll services - Benefit calculations and member processing - Interim staffing support e.g. Pensions Manager - Employer led LGPS consolidation - Member transfer exercises - Production of member Annual Benefit Statements
Status
active

Value

Including VAT
48,000,000
Amount
40,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
11 Jan 2027, 00:00
Ends
10 Jan 2031, 23:59
Entry 2
Id
2
Title
Provision of Specialist Pensions Communications and Engagement Services
Description
Provide specialist support to design, develop and deliver effective pensions related multi-channel communications and engagement strategies including but not limited to; - Successful targeted education and engagement programs for members and other stakeholders - Brand redesign, development and advice - Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes and recommendations on change and improvement. - Written and digital content and design advice and delivery including use of appropriate language (e.g. Plain English) - Compliance with accessibility requirements and standards including translation, neurodiversity and equality support - Public relations and Stakeholder management to support with pensions specific communications in response to events e.g. cyber related issues, government announcements, LGR etc.
Status
active

Value

Including VAT
36,000,000
Amount
30,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
11 Jan 2027, 00:00
Ends
10 Jan 2031, 23:59
Entry 3
Id
3
Title
Business Change and Transformation
Description
Support for business change and transformation including, but not limited to: - Support with large scale pension administration transformation processes e.g. shared services - Pensions Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfer, Pensions Administration System implementation support. - Design advice and delivery of business change management frameworks - Review and design of pensions administration procedural policies / documents / strategies and recommendations on change and improvement and advising on best practice.
Status
active

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
11 Jan 2027, 00:00
Ends
10 Jan 2031, 23:59
Entry 4
Id
4
Title
Independent Assurance, Risk and Internal Controls
Description
Independent assurance, risk and internal controls including, but not limited to: - Pensions specific internal audit and assurance services e.g. member or employer engagement review, pensions counter fraud - Third line assurance review, check and challenge - Best practice advice
Status
active

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
11 Jan 2027, 00:00
Ends
10 Jan 2031, 23:59
Entry 5
Id
5
Title
Enabling Pension Technology Services
Description
Technology services including, but not limited to: - Development of bespoke calculation tools - Development of artificial intelligence and automation tooling e.g. robotics to assist with general pensions administration processing - Reporting and Business Intelligence tools and strategies - Advice and development of strategies around use of Artificial intelligence within pensions administration e.g. automated decision making - Technology to support verification and secure form of communications with non-member stakeholders e.g. power of attorney, personal representatives.
Status
active

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
100
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
11 Jan 2027, 00:00
Ends
10 Jan 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66520000
Description
Pension services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
66520000
Description
Pension services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
66520000
Description
Pension services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
66520000
Description
Pension services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Item 5
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
66520000
Description
Pension services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
A-21277
Document Type
biddingDocuments
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
Entry 3
Id
A-21279
Document Type
biddingDocuments
Format
application/pdf
Entry 4
Id
A-21280
Document Type
biddingDocuments
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 5
Id
A-21281
Document Type
biddingDocuments
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 6
Id
079210-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
19 Aug 2026, 17:00
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Norfolk County Council (as Administering Authority of the Norfolk Pension Fund)
Id
GB-PPON-PDYH-3246-XWTR

Identifier

Scheme
GB-PPON
Id
PDYH-3246-XWTR

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Postal Code
NR1 2DH
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund)
Id
GB-PPON-PCJB-2814-BHZP
Role Details
Specification writing and assessing tenders

Identifier

Scheme
GB-PPON
Id
PCJB-2814-BHZP

Address

Street Address
The Portal, Wellington Road
Locality
Ellesmere Port
Postal Code
CH65 0BA
Country
GB
Country Name
United Kingdom
Region
UKD63

Contact

Roles

procuringEntity

Details

Organisation 3
Name
Essex County Council (as Administering Authority of the Essex Pension Fund)
Id
GB-PPON-PWVM-4844-NRQH
Role Details
Specification writing and assessing tenders

Identifier

Scheme
GB-PPON
Id
PWVM-4844-NRQH

Address

Street Address
County Hall, Market Road
Locality
Chelmsford
Postal Code
CM1 1QH
Country
GB
Country Name
United Kingdom
Region
UKH36

Contact

Roles

procuringEntity

Details

Organisation 4
Name
Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund)
Id
GB-PPON-PVWB-2493-LWTQ
Role Details
Specification writing and assessing tenders

Identifier

Scheme
GB-PPON
Id
PVWB-2493-LWTQ

Address

Street Address
Tameside One
Locality
Ashton under Lyne
Postal Code
OL6 0GS
Country
GB
Country Name
United Kingdom
Region
UKD35

Contact

Roles

procuringEntity

Details

Organisation 5
Name
City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund)
Id
GB-PPON-PRVB-3741-VDVX
Role Details
Specification writing and assessing tenders

Identifier

Scheme
GB-PPON
Id
PRVB-3741-VDVX

Address

Street Address
Civic Centre
Locality
Wolverhampton
Postal Code
WV1 1SH
Country
GB
Country Name
United Kingdom
Region
UKG39

Contact

Roles

procuringEntity

Details

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 2DH · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 034225-2026Preliminary market engagement notice on Find a Tender ·
  2. 035333-2026Planned procurement notice on Find a Tender ·
  3. 079210-2026Tender notice on Find a Tender ·