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PROCUREMENT OPPORTUNITY

Crisis Recovery House in Medway

NHS Kent and Medway Integrated Care Board · award, contract

Tender information last checkedLast checked 29 Sept 2026, 15:21.

Opportunity overview

NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service in Medway.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Hestia Housing and Support

Matched by exact name
Contract value
£3m
Awarded
Not supplied
Contract signed
28 Sept 2026
Award ID
091919-2026-1
Status
active
Identifier
02020165
Location
London, UKI4, E1 8PX, United Kingdom

Classification

  • CPV85144000 — Residential health facilities services

Lots

  • NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.<br/>The objective of this procurement is to commission a Crisis Recovery House in Medway. The house is already in operation. The crisis recovery house will be for when someone is experiencing a period of acute psychological distress, associated with a mental health problem (which may or may not have been given a formal diagnosis). The crisis may be a sudden deterioration of an existing mental health difficulty or they may be experiencing mental health difficulties for the first time. They need immediate treatment and/or care and/or support in order to prevent further deterioration in their mental or physical wellbeing and to help avoid hospital admission.<br/>The rationale for the development of this service centres around how it can:<br/>1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require urgent and intensive support.<br/>2) Provide an alternative to an Acute Psychiatric Inpatient Admission<br/>3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety<br/>Inpatient Services)<br/>A Crisis Recovery House is a service that offers short-term residential mental health crisis, interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a<br/>cohort of inpatients whose needs could be met in a Crisis Recovery House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Recovery Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very<br/>high risk of suicide are admitted to hospital. Crisis Recovery Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission.<br/><br/>This notice is an intention to award a contract under the Competitive Process<br/><br/>This contract relates to an existing service with the intention to award being made to an existing provider.<br/><br/>The Contract will commence April 2027 for 3 years with the Commissioner having the option to extend the Contract for a further 2 years.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0682f2
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85144000
Description
Residential health facilities services

Lots and requirements

Entry 1
Id
1
Description
NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.<br/>The objective of this procurement is to commission a Crisis Recovery House in Medway. The house is already in operation. The crisis recovery house will be for when someone is experiencing a period of acute psychological distress, associated with a mental health problem (which may or may not have been given a formal diagnosis). The crisis may be a sudden deterioration of an existing mental health difficulty or they may be experiencing mental health difficulties for the first time. They need immediate treatment and/or care and/or support in order to prevent further deterioration in their mental or physical wellbeing and to help avoid hospital admission.<br/>The rationale for the development of this service centres around how it can:<br/>1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require urgent and intensive support.<br/>2) Provide an alternative to an Acute Psychiatric Inpatient Admission<br/>3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety<br/>Inpatient Services)<br/>A Crisis Recovery House is a service that offers short-term residential mental health crisis, interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a<br/>cohort of inpatients whose needs could be met in a Crisis Recovery House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Recovery Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very<br/>high risk of suicide are admitted to hospital. Crisis Recovery Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission.<br/><br/>This notice is an intention to award a contract under the Competitive Process<br/><br/>This contract relates to an existing service with the intention to award being made to an existing provider.<br/><br/>The Contract will commence April 2027 for 3 years with the Commissioner having the option to extend the Contract for a further 2 years.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality & Innovation
Type
quality
Description
28%
Criterion 2
Name
Integration, collaboration & service sustainability
Type
quality
Description
33%
Criterion 3
Name
Improving access, reducing health inequalities and facilitating choice
Type
quality
Description
9%
Criterion 4
Name
Social Value
Type
quality
Description
10%
Criterion 5
Name
Value
Type
cost
Description
20%

Options

Description
The contract may be extended for up to 2 years

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ4

Buyer, suppliers and contacts

Organisation 1
Name
NHS Kent and Medway Integrated Care Board
Id
GB-FTS-74413

Identifier

Legal Name
NHS Kent and Medway Integrated Care Board

Address

Street Address
2nd floor Gail House Lower Stone Street
Locality
Maidstone
Region
UKJ41
Postal Code
ME15 6NB
Country Name
United Kingdom

Contact

Name
Tutu Odunsi

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Hestia Housing and Support
Id
GB-FTS-173296

Identifier

Legal Name
Hestia Housing and Support
Id
02020165

Address

Street Address
68 Alie St, London, E1 8PX
Locality
London
Region
UKI4
Postal Code
E1 8PX
Country Name
United Kingdom

Contact

Telephone
+44 7896240666

Roles

supplier

Details

Scale
large
Organisation 3
Name
NHS England
Id
GB-FTS-130973

Identifier

Legal Name
NHS England

Address

Street Address
Wellington House, 133-135 Waterloo Rd
Locality
London
Postal Code
SE1 8UG
Country Name
United Kingdom

Contact

Roles

reviewBody

Details

Award information

Award 1
Id
091919-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-173296
Name
Hestia Housing and Support

Contracts and changes

Entry 1
Id
091919-2026-1
Award ID
091919-2026-1
Status
active
Date Signed
29 Sept 2026, 00:00

Value

Amount
2,995,365
Currency
GBP

Recorded locations

  • Buyer location · Maidstone · UKJ41 · ME15 6NB · United Kingdom
  • Delivery location · UKJ4

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 034171-2026tender ·
  2. 091919-2026award, contract ·