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PROCUREMENT OPPORTUNITY

NW2964 - Microsoft 365, AI and Intelligent Automation Partner Framework Agreement

NORTHUMBRIAN WATER LIMITED · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 12:11.

Opportunity overview

NW2964 - Microsoft 365, AI and Intelligent Automation Partner Framework Agreement Northumbrian Water Group (NWG) provides essential water and wastewater services to 2.7 million customers across the North East of England and drinking water services to over 2 million customers in Essex and Suffolk. Northumbrian Water Group (NWG) has a strategic ambition to become the world's most digitally enabled water company and continues to invest significantly in Microsoft 365, Microsoft Azure, Artificial Intelligence (AI), Intelligent Automation, Data & Analytics and associated cloud technologies to support this ambition. Our digital strategy is focused on maximising business value from these technologies through improved productivity, collaboration, operational efficiency, automation and data-driven decision-making. As the Microsoft technology landscape continues to evolve rapidly, NWG requires access to a broad range of specialist expertise to support advisory services, architecture, design, implementation, optimisation, governance, adoption, change management and ongoing innovation across its Microsoft estate. This demand is expected to vary over time and will require the ability to access both strategic advisory capability and specialist technical resources across multiple disciplines. To support these requirements, NWG intends to establish a multi-supplier (up to 10 suppliers ultimately appointed in total, reserving the right to appoint a different amount subject to suppliers meeting relevant quality thresholds) Microsoft 365, AI and Intelligent Automation Framework Agreement (or framework). The Framework terms shall be 3 years with options to extend for 3+1+1 years (up to 8 years in total). The total forecasted spend under the Framework is estimated at up to £900,000 pa, equating to an estimated total potential spend of up to £7,200,000 over the full 8-year framework lifecycle. The framework will create a panel of pre-qualified partners with proven expertise across Microsoft 365, Power Platform, Copilot, AI, Intelligent Automation, Azure, Data & Analytics and related technologies. This will provide NWG with a flexible and compliant mechanism to engage specialist partners through future call-off engagements and mini-competitions as business needs arise. The framework is intended to establish long-term strategic partnerships rather than transactional supplier relationships. By appointing multiple partners, NWG will have access to a diverse range of skills, capacity and innovation capabilities, enabling the organisation to quickly respond to changing business priorities while maintaining consistency in governance, delivery standards and value for money. Implementation is expected to take approximately six weeks following contract award, with a planned go-live date of February 2027. Future capability areas may be introduced during the lifetime of the framework in response to emerging technologies and evolving business priorities. Target Contract Start date 01/02/2027.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1£7.2m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NW2964
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Applicants are asked to note that this procurement process will be conduced electronically with all documents and communication being managed through the Northumbrian Water eSourcing Spend Management portal called 'Ariba' https://s1.ariba.com Expressions of interest from this notice must be sent to the e-mail address andriy.volkov@nwl.co.uk before the deadline date of the 28th September 2026 at 12noon. Once expression of interest has been received that contains the details below, applicants will be given access to the Ariba portal within 48 hours from request (excluding weekends and bank holidays). This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal. When sending expression of interest, applicants must provide the following information: 1) Full company name 2) Main contact details of the person who will be given access to the Ariba portal - Name, job title, E mail address and telephone number. (The deadline for return of the completed Tenders (Stage 1 - COP) is the 5th October 2026 at 12noon.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
Stage 1 - Conditions of Participation (COP) Stage 1 commenced with the issuing of this Tender Notice and the publication of the Conditions of Participation Document (COP) in NWL's Ariba Sourcing tool. The document includes a COP questionnaire which all suppliers are required to complete and return in accordance with the procurement timetable and instructions within the document. NWL will use this stage to confirm that neither the supplier, nor any related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are listed on the Cabinet Office debarment list. To the extent that any such entities are listed on the debarment list, NWL will consider whether to exclude the supplier from participating in this procurement in accordance with its obligations under the Act. In addition, NWL will consider whether any supplier or related persons within its corporate group, associated persons relied on to meet the conditions of participation, or proposed sub-contractors are excluded or excludable suppliers, and before NWL determines that a supplier is an excluded or excludable supplier, it will provide the supplier reasonable opportunity to make representations and provide evidence as is proportionate in the circumstances. the supplier is an excluded or excludable supplier only by virtue of an associated person or proposed sub-contractor, NWL will notify the supplier of its intention to exclude the supplier and provide the supplier with reasonable opportunity to replace the associated person or sub contractor. If as a consequence of this process NWL excludes the supplier from participating in this procurement or is aware of an associated person or sub-contract having been replaced, it will give notice of this fact within 30 days of its decision to the Procurement Review Unit (PRU). NWL will also undertake a review of the completed COP with reference to any information held on the Central Digital Platform. Responses to any conditions of participation will be assessed in accordance with the selection process and any criteria as set out in the tender notice and described in this document. The assessment of these responses will identify the top 10 suppliers to be invited to participate in Stage 2. Stage 1 will complete with suppliers being notified in writing of whether or not they have been successfully shortlisted to participate in Stage 2. Suppliers not invited to stage 2 will be provided with a written explanation of the reasons why they have not been shortlisted to participate in Stage 2. Suppliers should note that NWL reserves the right to re-assess any response to the conditions of participation at any stage of this procurement, including in light of any new relevant information that comes to NWL's attention Stage 2 - Invitation to Submit Initial Tenders Stage 2 commenced with the notification, inviting those suppliers which have successfully been shortlisted at Stage 1 of this Procurement to submit initial tenders and the publication of this document. This document includes a request for initial tenders which all suppliers are required to complete and must be submitted in accordance with the Procurement Timetable and instructions set out in this document and any additional information provided. Following the deadline for submission of initial tenders, NWL will assess initial tenders in accordance with the assessment process and award criteria set out in the Tender Notice and described in this document. The assessment process will identify which suppliers are to be selected to participate in the negotiation/dialogue stage as set out in Stage 3. Once the assessment of initial tenders has concluded, suppliers will be notified in writing whether they have successfully been invited to Stage 3. Any suppliers not invited to participate in Stage 3 will be provided with reasons in writing to explain why they have not been successful. Stage 3 - Invitation to Participate in Supplier Negotiations/Dialogue (Supplier Presentations) Stage 3 will commence with the notification inviting suppliers that have successfully passed Stage 2 to attend a Supplier Presentation (virtually, via MS Teams). The notification will also provide details of any new information made available to suppliers at this stage in this Procurement. The notification will also have further detail around the question, dates and required attendees. Stage 4 - Invitation to Submit a Best and Final Offer (BAFO) Stage 4 will commence with the issuing of a letter inviting suppliers that have been successfully shortlisted at Stage 3 to submit their Best and Final Offers. Best and Final offers must be submitted in accordance with the Procurement Timetable and instructions set out in this document and any additional information provided. After the deadline for submission of best and final offers, NWL will reconsider, in respect of each supplier that submitted, whether the supplier or any related persons within its corporate group, associated suppliers relied on to meet the conditions of participation, or proposed sub contractors, are excluded or excludable suppliers and will consider whether to disregard the best and final offer submitted in accordance with its obligations under the Act. If the supplier is an excluded or excludable supplier only by virtue of an associated supplier or proposed sub-contractor, NWL will notify the supplier of its intention to disregard its tender and provide the supplier with a reasonable opportunity to replace the associated supplier or sub-contractor. If as a consequence of this process NWL disregards a tender from an excluded or excludable supplier or is aware of an associated supplier or sub contractor having been replaced, it will give notice of this fact within 30 days of its decision to the Procurement Review Unit (PRU). NWL will conduct an assessment of all Best and Final Offers in order to identify the supplier which has submitted the most advantageous tender in accordance with the assessment methodology and award criteria set out in the Tender Notice and described in this document. In carrying out this assessment, NWL will disregard any final tender from a supplier who does not satisfy the Conditions of Participation. Once the assessment has concluded, NWL will provide an assessment summary to all suppliers that submitted a Best and Final offer to: a. inform them whether they have been successful in being awarded the contract b. provide an explanation of the assessment of the supplier's tender against the relevant award criteria, in accordance with the requirements of the Act. c. where different to the supplier concerned, provide information in respect of the most advantageous tender submitted, including details of the assessment of this tender against the relevant award criteria and the supplier's name. Once the assessment summaries have been provided to the suppliers that submitted Best and Final offers, NWL will also publish a contract award notice on the Central Digital Platform to commence the mandatory standstill period. Subject to completion of the mandatory standstill period, Stage 4 will end with NWL entering into preferred supplier stage with the preferred supplier Stage 5: Preferred supplier stage The highest scoring supplier(suppliers where the framework agreement is being awarded) will be invited to engage in further discussions with NWL as part of a preferred supplier stage. This stage will be used to finalize the draft contract terms and conditions (or framework terms in case of a framework agreement award), in accordance with the limitations set out in the Act. Stage 5 will end with NWL entering into the contract with the preferred supplier procurement description.

Special regime

utilities

Participation Fees

Entry 1
Description
NA
Id
ocds-h6vhtk-068184

Type

win

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
10
Method
withAndWithoutReopeningCompetition
Type
closed
Description
CALL OFF METHODS NWG may award work packages under the Framework using one of the following call-off methods: A Direct Award (typically lower-value and lower-complexity requirements) NWG may use direct award for lower-value and lower-complexity requirements, typically below £100,000. The selected supplier would still have to demonstrate availability, capacity and ability to meet the required timescales and outcomes. Direct award may be made using one of the following objective allocation methods: A1 Capability-Based Direct Award o Where the requirement predominantly relates to a specific capability area, NWG may award directly to the supplier achieving the highest evaluation score for the relevant Capability Area (1-8) during Framework establishment, provided that the submitted Framework Rate Card covers all key resource categories. Note: Where multiple suppliers have equivalent scores within the relevant capability area, NWG reserves the right to select the supplier offering the best combination of availability, commercial value and delivery suitability. o For example:  Adoption & Change requirement → highest scoring supplier in Capability 8.  Power Platform delivery requirement → highest scoring supplier in Capability 3 and/or 5.  Governance and operating model requirement → highest scoring supplier in Capability 1. A2 Overall Framework Ranking o NWG may award directly to the supplier achieving the highest overall framework evaluation score where the requirement spans multiple capability areas and no single capability is predominant, provided that the submitted Framework Rate Card covers all key resource categories. A3 Commercially Most Advantageous Provider o NWG may award directly to the supplier offering the lowest evaluated framework rates or best-value commercial model, provided that supplier has demonstrated capability within the relevant framework capability area(s) and can meet the required delivery timescales. Before any direct award, NWG shall confirm: • supplier availability; • resource capacity; • ability to meet the required timeline; • absence of conflicts of interest; and • continued suitability for the requirement. B. Further Competition NWG may conduct a mini competition between all capable framework partners where: • the requirement exceeds £100,000; • the requirement spans multiple capability areas; • the requirement is complex, strategic or business critical; • additional innovation, technical approaches or commercial solutions are sought; or • NWG determines that competition is likely to deliver better overall value. The further competition will define the specific evaluation criteria, weightings, outcomes, deliverables and commercial requirements applicable to the work package. C. Collaborative Multi-Partner Award Where a requirement spans multiple capability areas, NWG may appoint two or more framework partners to deliver the work package collaboratively. This may include: • appointing the highest-scoring supplier for separate capability areas; • combining specialist suppliers where complementary expertise is required; • forming blended delivery teams comprising NWG personnel and multiple framework partners; or • assigning different workstreams to different partners while operating under a common governance structure. Examples could include: • Supplier A leading Strategy & Governance (Capability 1). • Supplier B leading Power Platform and Automation delivery (Capability 3). • Supplier C leading Adoption & Change (Capability 8). NWG will define responsibilities, interfaces, governance arrangements and accountability for each participating supplier within the relevant call-off documentation

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
5 Oct 2026, 12:00

Enquiry period

Ends
28 Sept 2026, 12:00

Expected award period

Ends
16 Dec 2026, 23:59

Contract terms

Financial Terms
45 days

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
8,640,000
Amount
7,200,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
40
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
1 Feb 2027, 00:00
Ends
31 Jan 2030, 23:59
Max Extent Date
31 Jan 2035, 23:59

Renewal

Description
Initial contract term 3 years. NWL intends to establish the framework on a 3+1+1 year model (8years in total inc. extensions).

Options

Description
NWL would have rights for in scope purchases/call-offs under the framework during the term.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKH14
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKH3
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
A-21912
Document Type
biddingDocuments
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document
Entry 3
Id
083633-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
3 Sept 2026, 16:27
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
NORTHUMBRIAN WATER LIMITED
Id
GB-COH-02366703

Identifier

Scheme
GB-COH
Id
02366703

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRLG-5541-VHHG

Address

Street Address
Northumbria House
Locality
Pity Me
Postal Code
DH1 5FJ
Country
GB
Country Name
United Kingdom
Region
UKC14

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility

Recorded locations

  • Buyer location · Pity Me · UKC14 · DH1 5FJ · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKH14 · United Kingdom
  • Delivery location · UKH3 · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 033530-2026Preliminary market engagement notice on Find a Tender ·
  2. 083633-2026Tender notice on Find a Tender ·