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PROCUREMENT OPPORTUNITY

NHSWYICB - Integrated Case Management System

NHS West Yorkshire Integrated Care Board · award, contract

Tender information last checkedLast checked 3 Oct 2026, 01:41.

Opportunity overview

Contract – Via Framework G Cloud 14 Framework Lot 4

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Freshworks Inc.

No match
Contract value
£43.6k
Awarded
Not supplied
Contract signed
27 Mar 2026
Award ID
032972-2026-1
Status
active
Location
San Mateo, UKE, 94403, United Kingdom

Classification

  • CPV48781000 — System management software package

Lots

  • This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 <br/><br/>RM1557.14<br/><br/>Contract Length: 31/03/2026 - 30/03/2028<br/><br/>Contract Value Excluding VAT: £43,620<br/><br/>Contract Value Including VAT: £52,344. Additional information: Framework Used:<br/>G-Cloud14 Framework. LOT 4<br/>Framework Reference: RM1557.14Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C421215
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
The implementation of a CRM-based case management system to support the secure recording, management and resolution of customer information requests, complaints.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48781000
Description
System management software package

Techniques

Has Framework Agreement
Yes

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 <br/><br/>RM1557.14<br/><br/>Contract Length: 31/03/2026 - 30/03/2028<br/><br/>Contract Value Excluding VAT: £43,620<br/><br/>Contract Value Including VAT: £52,344. Additional information: Framework Used:<br/>G-Cloud14 Framework. LOT 4<br/>Framework Reference: RM1557.14
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE4

Buyer, suppliers and contacts

Organisation 1
Name
NHS West Yorkshire Integrated Care Board
Id
GB-FTS-178294

Identifier

Legal Name
NHS West Yorkshire Integrated Care Board

Address

Street Address
Scorex House, West 1 Bolton Road
Locality
Bradford
Region
UKE4
Postal Code
BD1 4AS
Country Name
United Kingdom

Contact

Name
Procurement Team

Roles

buyer
reviewBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Freshworks Inc.
Id
GB-FTS-179818

Identifier

Legal Name
Freshworks Inc.

Address

Street Address
"2950 S. Delaware Street, Suite 201 San Mateo California
Locality
San Mateo
Region
UKE
Postal Code
94403
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Royal Courts of Justice
Id
GB-FTS-88

Identifier

Legal Name
Royal Courts of Justice

Address

Street Address
Strand
Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Contact

Roles

mediationBody

Details

Award information

Award 1
Id
032972-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-179818
Name
Freshworks Inc.

Contracts and changes

Entry 1
Id
032972-2026-1
Award ID
032972-2026-1
Status
active
Date Signed
27 Mar 2026, 00:00

Value

Amount
43,620
Currency
GBP

Recorded locations

  • Buyer location · Bradford · UKE4 · BD1 4AS · United Kingdom
  • Delivery location · UKE4

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 032972-2026award, contract ·