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PROCUREMENT OPPORTUNITY

Online Information and Support for School Governors

Bristol City Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 03:36.

Opportunity overview

The contract will be for the provision of support and data by an on line service/consultancy package tailored specifically for School Governorship. The contract will also support TwS/BCC Governor Development Service, HR and Legal Services by providing 12 free Key Accounts for Officers. The contract will provide income for TwS, by means of an annual contract management fee.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

The Key Support

Matched by number
Contract value
£66k
Awarded
Not supplied
Contract signed
30 Mar 2026
Including VAT
£79.2k
Award ID
1
Status
active
Identifier
GB-COH 08268303
Location
London, UKI41, EC2A 3EJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN792112
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Bristol City Council
Id
GB-PPON-PWXH-3837-PDTD

Identifier

Scheme
GB-PPON
Id
PWXH-3837-PDTD

Address

Street Address
City Hall, College Green
Locality
Bristol
Postal Code
BS1 5TR
Country
GB
Country Name
United Kingdom
Region
UKK11

Contact

Name
Bismah Rahman

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
The Key Support
Id
GB-COH-08268303

Identifier

Scheme
GB-COH
Id
08268303

Address

Street Address
The Key Support Services Limited: 21-33 Great Eastern Street, London, Greater London, EC2A 3EJ, United Kingdom
Locality
London
Postal Code
EC2A 3EJ
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72212219
Description
Miscellaneous networking software development services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-08268303
Name
The Key Support

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Online Information and Support for School Governors
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
31 Mar 2026, 00:00

Period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
31 Mar 2029, 23:59

Renewal

Description
1 year extension available,

Value

Including VAT
79,200
Amount
66,000
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Helpdesk Queries
Description
Helpdesk calls to be logged and a response provided within 1 Working Day. This does not mean that it must be solved but the customer is aware that the issue is being resolved. 6 Monthly data to be provided showing response times to queries and details of time taken to resolve issues.
Entry 2
Id
2
Title
Training
Description
Supplier training to service users is defined as any form of training including manuals, on-line provision, guidance and physically delivered. Notification of any guidance notes/changes online.
Entry 3
Id
3
Title
Customer Satisfaction Survey
Description
Annual Survey Results Rating of at least 'Good' for customer satisfaction at each School.
Entry 4
Id
4
Title
System Availability
Description
The System should be available for a minimum of 95% of the time covering 24 hours per day, all year round. 6 monthly report on system downtime, in accordance with the Supplier's availability measurement methodology.

Documents

Entry 1
Id
031968-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
8 Apr 2026, 14:07
Format
text/html

Recorded locations

  • Buyer location · Bristol · UKK11 · BS1 5TR · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 031968-2026Contract details notice on Find a Tender ·