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PROCUREMENT OPPORTUNITY

Outsourced ICT Infrastructure Management and associated Services

Worcestershire Acute Hospitals NHS Trust · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 12:11.

Opportunity overview

The Authority requires the provision, management, and continuous improvement of the following services: a. ITSM Tooling & Service Desk Provision and management and operation of a full 24×7×365 Service Desk including telephone, webchat, the Authority’s portal with self‑service capabilities, leveraging AI and automation. b. Service Management functions End‑to‑end IT, ITIL aligned, service management, including incident, request, change, configuration, and problem management; major incident handling; release and deployment management; knowledge and asset management. c. Workplace & End‑User Services User Experience focussed provision and support of PCs, laptops, tablets, and mobile devices; user experience analytics; build and patch services; field engineering and Tech Bar support; Active Directory management; and evergreen refresh activities. d. Infrastructure Services Management of on‑premises hosting, VMware platforms, monitoring and event management, capacity and availability oversight, patching and backup services, and Azure cloud services. e. Networking Services Provision and maintenance of LAN, WLAN, network monitoring, management, maintenance, incident response, and installation services. f. Security Services & Cyber Operations Security event management, security management planning, vulnerability management, compliance reporting, risk management, cybersecurity programmes, business continuity, service continuity, and disaster recovery support. g. Infrastructure & Technology Projects Agile delivery support, portfolio management, service transition, project coordination, technical resource provision, and overall project management for delivery of infrastructure programmes. h. Architectural Support Road‑mapping, innovation forums, project assurance, and obsolescence management. i. Other Services ITSM platform provision and management. j. Print management Managed print services (MFDs, scanners, printers and specialist printers). k. Additional Optional Services The Authority reserves the right (by including contractual options for it) to purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement. The Contract will also include a detailed change control procedure Depending upon the specific service, the services will need to be provided both on-site - across the Authority’s premises and any external data centre locations used by the Authority - and remotely.

Classification

  • CPV30000000 — Office and computing machinery, equipment and supplies except furniture and software packages
  • CPV48800000 — Information systems and servers
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72100000 — Hardware consultancy services
  • CPV72200000 — Software programming and consultancy services
  • CPV72222300 — Information technology services
  • CPV72253100 — Helpdesk services
  • CPV72253200 — Systems support services
  • CPV72300000 — Data services
  • CPV72317000 — Data storage services
  • CPV72322000 — Data management services
  • CPV72500000 — Computer-related services
  • CPV72510000 — Computer-related management services
  • CPV72600000 — Computer support and consultancy services
  • CPV72700000 — Computer network services
  • CPV72800000 — Computer audit and testing services
  • CPV79400000 — Business and management consultancy and related services

Lots

  • Lot 1£50m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C436230
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
This Tender Notice is being used for Invitation to Participate purposes and requests to participate may be submitted by following the procedure set out in the Competitive Flexible Procedure Document and the Procurement Specific Questionnaire. The date by which the completed Procurement Specific Questionnaire (together with any other information required by the same date as set out in the Competitive Flexible Procedure Document and/or the Procurement Specific Questionnaire. The deadline for supplier submission of responses to the Procurement Specific Questionnaire is the 25th September 2026. The date of 19th October 2026 below is the estimated date by which suppliers will be notified of the outcome of the Authority's evaluation of supplier responses to the Procurement Specific Questionnaire. The date of the 11th January 2027 is the estimated date by which the Authority intends to issue Invitations to Submit Final Tender and is the date by which the Authority will refine its award criteria and follow the process described in regulation 24 (4) of the Procurement Act 2023. The estimated date when the contract will be awarded is 5th March 2027. Suppliers are encouraged to read the Competitive Flexible Procurement document for further information about the timetable for this procurement. Link to Atamis portal https://atamis.cloudforce.com/ New Supplier Link link https://atamis-1928.my.site.com/s/Welcome Associated Tender Documents being published at the same time as this Tender Notice: Competitive Flexible Procedure document, inclusive of scope description (Appendix B to CFP) and PSQ (which will also be published separately for ease of reference and completion. These documents are in the Stage 1 Documents folder within Supplier Documents. Associated Tender Documents being published later: Refinement of award criteria, sub criteria and percentages. Publication in accordance with Section 24 of the Procurement Act 2023 Associated Tender Documents being published later to short listed bidders: Output based specification, pricing evaluation matrix and final ITT etc. These documents will be published to the shortlisted bidders through Atamis.
Has Recurrence
Yes
Published risks
If the data centre project is delayed or otherwise is not completed as envisaged, this may have a knock-on impact in terms of the transition from the existing legacy services to the new outsourced ICT infrastructure management and associated services. The Authority intends to include flexibilities into the Contract to help manage and/or mitigate any such impacts but, although the (low) risk of this happening is known, every potential consequential impact cannot be known. To that end, the Authority reserves the right (without thereby being obliged to do so) to modify the contract pursuant to Section 5 of Schedule 8 of the Act, so as to ensure that the Contract is able to be performed to the satisfaction of the Authority, including with regard to the benefits expected by the Authority from the new services. This may include but is not limited to extending the term of the Contract so that the Authority benefits from then receiving the operational services for the same length of time as it would have done, had transition from the old to the new services taken place as originally envisaged. Should the incumbent provider not be the chosen supplier, the Authority may similarly wish to mitigate the adverse impact of delays caused to completion of transition from the existing legacy services to the new outsourced ICT infrastructure management and associated services caused by other known potential risks such as failure or delay in the provision or access to necessary information which is not directly under the control of the Authority, at the time or in the manner envisaged

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
This Tender Notice is to provide notification that the Authority is about to embark on a Competitive Flexible Procedure in accordance with S20 (1) and (2) (b) of the Procurement Act 2023, pursuant to which the Authority intends to award a public contract under S19 of the Procurement Act 2023. The Competitive Flexible Procedure for this procurement will have 5 stages. It will include both dialogue and negotiation with shortlisted suppliers during Stage 3 and it will also include dialogue with the preferred supplier at Stage 5 and, possibly, also negotiation with the preferred supplier at Stage 5. The Authority will be limiting the number of suppliers it takes through into Stages 2 – 4 of its Competitive Flexible Procedure to no more than 3 shortlisted suppliers. The conditions of participation reflect the criteria being used to select this limited number and the process by which responses to the conditions of participation will be assessed is set out in the Competitive Flexible Procedure document. The stages forming part of this Competitive Flexible Procedure are as follows: Stage 1 – Invitation to Participate Stage 2 – Initial (non-assessed) Tenders Stage 3 – Dialogue and negotiation Stage 4 – Invitation to submit Final Tenders Stage 5 – Preferred Supplier Further detail is provided in associated tender document Competitive Flexible Procedure. The Authority has provided high level summary of its award criteria for the procurement in this Tender Notice, as set out below. It is relying on S24 of the Procurement Act to refine the award criteria including but not limited to the introduction of sub-criteria and/or sub-weightings and/or otherwise, up to the point at which it issues its invitation to submit Final Tenders. The Authority also reserves its rights to rely on S31 of the Procurement Act 2023. The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023): Social Value – 10% Quality – 55% - 60% Price – 30% – 35% The authority does not propose to set the minimum tendering period permitted by Reg 54 (4) of the Procurement Act, entry 4.

Covered By

GPA
CPTPP

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
25 Sept 2026, 16:00

Enquiry period

Ends
11 Sept 2026, 16:00

Expected award period

Ends
19 Oct 2026, 23:59

Lot Details

No Lots Division Rationale
Achieve better value for money by combining the requirement in a single contract and to render management and administration of the overall requirement simpler and more effective (in addition to being most cost effective for the Authority), at a time when it (in the same way as other Trusts) faces significant resource and funding constraints. Following PME, the Authority is satisfied of the appropriateness of this.

Recurrence

Dates

Entry 1
Starts
11 Jan 2027, 23:59

Contract terms

Financial Terms
The Authority does not expect there to be any additional payment terms beyond those that will be set out in the contract, as intended to be awarded under S19 of the Procurement Act 2023

Amendments

Entry 1
Description
Add Portal Link
Id
083588-2026

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
59,999,998
Amount
49,999,999
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Award
Description
The percentage weightings alongside give the bottom end of the authority's intended range. The authority reserves the right to apply any percentage within the ranges below, as described below. The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023): Social Value – 10% Quality – 55% - 60% Price – 30% – 35%

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Award
Description
The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023): Social Value – 10% Quality – 55% - 60% Price – 30% – 35%

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Type
quality
Name
Award - Social value
Description
The following is a high level summary of the award criteria for this procurement (which the Authority intends to further refine applying the flexibilities described under S24 of the Procurement Act 2023 and, potentially, S31 of the Procurement Act 2023): Social Value – 10% Quality – 55% - 60% Price – 30% – 35%

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The Authority has set a number of conditions of participation for this procurement which are described in the Procurement Specific Questionnaire, which is available within the CFP Document. The Authority is satisfied that the conditions of participation are a proportionate means of ensuring that suppliers have the financial and legal capacity and technical ability to perform the contract. They include, among other things, minimum turnover requirements, credit-worthiness, legal constitution, data protection and other statutory compliance matters, evidence of previous experience, availability of resources and provision of references.
Criterion 2
Type
technical
Description
Refer to high level description already set out in the Tender Notice, cross-refer to Appendix B of Competitive Flexible Procedure document and also cross refer to the technical standards Question relating to ISO and ITIL etc set out in the PSQ.

Contract period

Starts
28 May 2027, 00:00
Ends
31 May 2034, 23:59
Max Extent Date
31 May 2035, 23:59

Renewal

Description
1 x 12 month extension period

Options

Description
The Authority intends the contract to include options for it to: (a) purchase additional products, software, software licences and/or services during the contract term, including project-related professional services, items of a catalogue-type nature as described in the contract and/or which are otherwise related to and/or extend and/or enhance and/or upgrade the products, software, software licences and/or services which are the subject of this Procurement, for whatever purpose it requires; (b) make changes to the contract pursuant to a detailed change control procedure; (c) extend the contract term by a period or periods which would result in the term being for up to 7 years from expiry of the current contract or completion of implementation/ transition. The Authority also reserves any and all flexibilities it has under the Procurement Act 2023 including but not limited to rights it has under Section 24 and S31 as well as those under Schedule 8 (including but not limited to paragraphs 1 (a) and paragraph 5 of schedule 8) and/or under paragraph 8 of Schedule 5. The Authority reserves all of its rights under Schedule 5 of the Procurement Act 2023, including but not limited to those under paragraph 8 of Schedule 5 to the Procurement Act 2023

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 2
Scheme
CPV
Id
48800000
Description
Information systems and servers
Entry 3
Scheme
CPV
Id
72317000
Description
Data storage services
Entry 4
Scheme
CPV
Id
72300000
Description
Data services
Entry 5
Scheme
CPV
Id
72100000
Description
Hardware consultancy services
Entry 6
Scheme
CPV
Id
72600000
Description
Computer support and consultancy services
Entry 7
Scheme
CPV
Id
72200000
Description
Software programming and consultancy services
Entry 8
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 9
Scheme
CPV
Id
72253100
Description
Helpdesk services
Entry 10
Scheme
CPV
Id
72253200
Description
Systems support services
Entry 11
Scheme
CPV
Id
72322000
Description
Data management services
Entry 12
Scheme
CPV
Id
72500000
Description
Computer-related services
Entry 13
Scheme
CPV
Id
72510000
Description
Computer-related management services
Entry 14
Scheme
CPV
Id
72700000
Description
Computer network services
Entry 15
Scheme
CPV
Id
72800000
Description
Computer audit and testing services
Entry 16
Scheme
CPV
Id
79400000
Description
Business and management consultancy and related services
Entry 17
Scheme
CPV
Id
30000000
Description
Office and computing machinery, equipment and supplies except furniture and software packages

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Entry 2
Id
083588-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
3 Sept 2026, 15:47
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Worcestershire Acute Hospitals NHS Trust
Id
GB-PPON-PPWB-7691-MHZW

Identifier

Scheme
GB-PPON
Id
PPWB-7691-MHZW

Address

Street Address
Worcestershire Royal Hospital, Charles Hastings Way
Locality
Worcester
Postal Code
WR5 1DD
Country
GB
Country Name
United Kingdom
Region
UKG12

Contact

Name
Lucy Davies

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Worcester · UKG12 · WR5 1DD · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

9 published notice versions reviewed by ProcuraAxis.

9 VERSIONS
  1. 031041-2026Pipeline notice on Find a Tender ·
  2. 031948-2026Pipeline notice on Find a Tender ·
  3. 032457-2026Preliminary market engagement notice on Find a Tender ·
  4. 032462-2026Preliminary market engagement notice on Find a Tender ·
  5. 032555-2026Preliminary market engagement notice on Find a Tender ·
  6. 066232-2026Preliminary market engagement notice on Find a Tender ·
  7. 077652-2026Preliminary market engagement notice on Find a Tender ·
  8. 082243-2026Tender notice on Find a Tender ·
  9. 083588-2026Tender notice on Find a Tender ·