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PROCUREMENT OPPORTUNITY

Civica Keystone Renewal 2026

North Tyneside Borough Council · award, contract

Tender information last checkedLast checked 3 Oct 2026, 06:32.

Opportunity overview

North Tyneside Council require an extension of the Civica product, Keystone manage compliance with building standards for council houses. Keystone is built on older technology and the expectation is that the overarching NEC product would replace this current service when this is ready.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Civica UK Limited

Matched by number
Contract value
£36.9k
Awarded
Not supplied
Contract signed
28 Feb 2026
Award ID
030445-2026-1
Status
active
Identifier
GB-COH 01628868
Location
London, UKI, SE19LQ, United Kingdom

Classification

  • CPV72200000 — Software programming and consultancy services

Lots

  • North Tyneside Council have direct awarded through the Crown Commercial Services Vertical Applications Solutions Framework. Following the overarching NEC product as previously procured, the Authority needed to reprocure for an additional year with Keystone to ensure the product remains functional until the wider NEC product is ready for use.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OPEN2026230
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
North Tyneside Council intends to award a 12‑month extension to the existing Civica Keystone system, which provides essential functionality for managing building safety and compliance across the Council's housing stock. The current Keystone contract is due to expire on 27 February 2026. Keystone is an incumbent, business‑critical system built on legacy technology. The Council's strategic plan is to transition this functionality to the NEC platform once that solution is fully ready for implementation. Procuring an alternative system for a short interim period would require significant implementation effort, data migration, configuration, and staff retraining, all of which would be disproportionate to the short contract duration and would not represent value for money. A quotation has been obtained from Civica UK Ltd, the incumbent supplier, for a 12‑month extension of the existing service. Following a review of operational requirements and the planned migration to NEC, extending the current Keystone provision is the only viable option that ensures: - continuity of statutory building safety and compliance functions - avoidance of unnecessary implementation and transition costs - protection of data integrity during the planned system migration - uninterrupted service delivery to support the Council's housing responsibilities On this basis, the Council has determined that extending the existing Keystone contract with Civica UK Ltd for a further 12 months represents the most appropriate, proportionate, and economically advantageous solution. The direct award is therefore justified to maintain continuity of service during the transition to the NEC product.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72200000
Description
Software programming and consultancy services

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_PROC_RESTRICTED
Description
No tenders or no suitable tenders/requests to participate in response to restricted procedure

Lots and requirements

Entry 1
Id
1
Description
North Tyneside Council have direct awarded through the Crown Commercial Services Vertical Applications Solutions Framework. Following the overarching NEC product as previously procured, the Authority needed to reprocure for an additional year with Keystone to ensure the product remains functional until the wider NEC product is ready for use.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC22

Buyer, suppliers and contacts

Organisation 1
Name
North Tyneside Borough Council
Id
GB-FTS-142747

Identifier

Legal Name
North Tyneside Borough Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Quadrant
Locality
North Tyneside
Region
UKC22
Postal Code
NE270BY
Country Name
United Kingdom

Contact

Name
Bailey Spray
Telephone
+44 1916434501

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Civica UK Limited
Id
GB-COH-01628868

Identifier

Legal Name
Civica UK Limited
Id
01628868
Scheme
GB-COH

Address

Street Address
Southbank Central, 30 Stamford Street
Locality
London
Region
UKI
Postal Code
SE19LQ
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
North Tyneside Council
Id
GB-FTS-92429

Identifier

Legal Name
North Tyneside Council

Address

Street Address
Quadrant, The Silverlink North, Cobalt Business Park
Locality
North Tyneside
Postal Code
NE27 0BY
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
030445-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-01628868
Name
Civica UK Limited

Contracts and changes

Entry 1
Id
030445-2026-1
Award ID
030445-2026-1
Status
active
Date Signed
28 Feb 2026, 00:00

Value

Amount
36,947.5
Currency
GBP

Recorded locations

  • Buyer location · North Tyneside · UKC22 · NE270BY · United Kingdom
  • Delivery location · UKC22

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 030445-2026award, contract ·