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PROCUREMENT OPPORTUNITY

Out of Hours Telephone Answering Service

Broadland Housing Association Limited · Contract award notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 01:07.

Opportunity overview

Broadland’s and Orwell’s spend during 2024/25 on the out of hours telephone service was approx. £45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Published award value
£180k
Awarded
8 Jun 2026
Award ID
1
Status
active
Identifier
GB-COH 09094748
Location
Norwich, UKH15, NR6 6EQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
26-002
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Broadland Housing Association Limited
Id
GB-PPON-PNLM-7926-DLPQ

Identifier

Scheme
GB-PPON
Id
PNLM-7926-DLPQ

Address

Street Address
Norwich City Football Club, South Stand, Carrow Road
Locality
Norwich
Postal Code
NR1 1HU
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Telephone
01603 750261

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Orwell Housing Association Limited
Id
GB-PPON-PGDJ-9755-ZNCY

Identifier

Scheme
GB-PPON
Id
PGDJ-9755-ZNCY

Address

Street Address
Crane Hill, 325 London Road
Locality
Ipswich
Postal Code
IP2 0BE
Country
GB
Country Name
United Kingdom
Region
UKH14

Contact

Name
Claire Kent

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 3
Name
Norse Group Services Limited
Id
GB-COH-09094748

Identifier

Scheme
GB-COH
Id
09094748

Address

Street Address
280 Fifers Lane
Locality
Norwich
Postal Code
NR6 6EQ
Country
GB
Country Name
United Kingdom
Region
UKH15

Contact

Name
Andrew Cogman
Telephone
01603894386

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Title
26-002 - Out of Hours Telephone Answering Service
Status
active
Date
9 Jun 2026, 00:00
Main Procurement Category
services
Above Threshold
No
Has Renewal
Yes
Assessment Summaries Date Sent
9 Jun 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64214200
Description
Telephone switchboard services
Entry 2
Scheme
CPV
Id
79510000
Description
Telephone-answering services
Entry 3
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UKH1
Country
GB
Country Name
United Kingdom

Value

Including VAT
180,000
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-09094748
Name
Norse Group Services Limited

Contract period

Starts
30 Sept 2026, 00:00
Ends
29 Sept 2028, 23:59
Max Extent Date
29 Sept 2030, 23:59

Renewal

Description
An optional two year extension option (at the sole direction of Broadland and Orwell).

Related lots

1

Documents

Entry 1
Id
054265-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
9 Jun 2026, 12:49
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
1 Sept 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Norwich · UKH15 · NR1 1HU · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 030195-2026Tender notice on Find a Tender ·
  2. 054265-2026Contract award notice on Find a Tender ·