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PROCUREMENT OPPORTUNITY

SOL Community Information and Advice Services 2026

Solihull Metropolitan Borough Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 13:41.

Opportunity overview

The Council is intending to commission information and advice services for people in Solihull to meet the needs of Adult Social Care, offering a general advice service which is accessible to residents, alongside targeted, specialist services delivered to communities. The scope of the service is currently under review and may contain: Improved health and wellbeing – for example, tenancy advice and support, safe housing support, supporting people in food poverty, supporting people in crisis to access further support, support to people with cognitive impairment, mental health guidance, low level information and guidance for those with long term conditions and disability, promoting healthy lifestyles, information and guidance on direct payments. Increased capacity and ability to cope – connecting people with community groups, support to retain safe housing, self-advocacy, work with other local support offers, identify national support offers, support refugee and migrant communities with guidance on visas, work rights, immigration status etc., support for carers. Increased financial stability and resilience – early access to debt support and advice, support with completing forms for financial support, LPA, deputyship and appointeeship applications, budget planning and support, debt and benefits low level and specialist support, distribution of grant funding on behalf of the Council.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£6.6m
Awarded
Not supplied
Contract signed
28 Jul 2026
Including VAT
£7.9m
Award ID
1
Status
active
Identifier
GB-COH 07513268
Location
Birmingham, UKG32, B37 5DZ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SOL30008
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Solihull Metropolitan Borough Council
Id
GB-PPON-PGWC-7578-LYDG

Identifier

Scheme
GB-PPON
Id
PGWC-7578-LYDG

Address

Street Address
The Council House, Manor Square
Locality
Solihull
Postal Code
B91 3QB
Country
GB
Country Name
United Kingdom
Region
UKG32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Citizens Advice Solihull Bureau
Id
GB-COH-07513268

Identifier

Scheme
GB-COH
Id
07513268

Address

Street Address
176 Bosworth Drive
Locality
Birmingham
Postal Code
B37 5DZ
Country
GB
Country Name
United Kingdom
Region
UKG32

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85300000
Description
Social work and related services

Delivery locations

Entry 1
Region
UKG32
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-07513268
Name
Citizens Advice Solihull Bureau

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
SOL30008 Community Information and Advice Support Services
Status
active
Has Renewal
Yes
Has Options
Yes
Above Threshold
Yes
Date Signed
29 Jul 2026, 00:00

Period

Starts
1 Oct 2026, 00:00
Ends
31 Mar 2029, 23:59
Max Extent Date
30 Sept 2033, 23:59

Renewal

Description
First optional extension of 2.5 years commences 01/04/2029 to 30/09/2031 and second optional extension of 2 years commences 01/10/2031 ending 30/09/2033.

Options

Description
Optional aggregated extension of up to 4.5 years

Value

Including VAT
7,895,328
Amount
6,579,440
Currency
GBP

Agreed Metrics

Entry 1
Id
0010
Title
Financial Outcomes and Resilience
Description
Benefits and Income Maximisation Debt Advice and Outcomes Debt Profile Crisis Prevention Appeals Building independence
Entry 2
Id
0011
Title
Quality and Experience
Description
Service Satisfaction Quality of Advice Complaints
Entry 3
Id
0009
Title
Independence and Self-Efficacy
Description
Supported Self-Service Reduced Repeat Demand Confidence and understanding Wellbeing Improvement (casework)
Entry 4
Id
0007
Title
Access and Reach
Description
Service Reach New vs Repeat Contacts Access Channels Equity of Access
Entry 5
Id
0012
Title
Partnership and System Contribution
Description
Managed Handovers Onward Referrals System Engagement
Entry 6
Id
0008
Title
Timeliness and Responsiveness
Description
Response time - general Response time - Crisis Resolution Time First Contact Resolution Follow up completed where required

Documents

Entry 1
Id
071727-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Jul 2026, 14:01
Format
text/html

Recorded locations

  • Buyer location · Solihull · UKG32 · B91 3QB · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 030096-2026Tender notice on Find a Tender ·
  2. 030342-2026Tender notice on Find a Tender ·
  3. 056755-2026Contract award notice on Find a Tender ·
  4. 071727-2026Contract details notice on Find a Tender ·