Tenant Satisfaction Measures - Perception Surveys

Opportunity overview

Contract is for delivery of around 3000 customer telephone interviews annually on our behalf, as part of our programme of Tenant satisfaction measure (TSM) perceptions survey. The contract will commence from 1st April 2026.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

OPINION RESEARCH SERVICES LIMITED

Matched by number

Contract value: £103.4k
Awarded: Not supplied
Contract signed: 12 Mar 2026
Including VAT: £124.1k
Award ID: 1
Status: active
Identifier: GB-COH 02904006
Location: West Glamorgan, UKL18, SA1 1AF, United Kingdom

Classification

No classification was supplied.

Lots

Lot 1Value not stated

Documents and notices

Contract details notice on Find a TenderOpen source ↗
Tenant Satisfaction measures-Perception Surveys - ContractOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: GPL0191
Status: complete
Procurement Method: limited
Procurement Method Details: Below threshold - limited competition

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Lots and requirements

Entry 1

Id: 1
Status: complete

Buyer, suppliers and contacts

Organisation 1

Name: ORBIT GROUP LIMITED
Id: GB-COH-IP28503R

Identifier

Scheme: GB-COH
Id: IP28503R

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PDDL-8571-LDGT

Address

Street Address: Garden Court, Harry Weston Road, Binley Business Park, Binley
Locality: Coventry
Postal Code: CV3 2SU
Country: GB
Country Name: United Kingdom
Region: UKG33

Contact

Name: Barbara Hunter
Email: group.tenders@orbit.org.uk

Roles

buyer

Details

Url: https://www.orbit.org.uk/ ↗

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthoritySubCentralGovernment
Description: Public authority - sub-central government

Organisation 2

Name: OPINION RESEARCH SERVICES LIMITED
Id: GB-COH-02904006

Identifier

Scheme: GB-COH
Id: 02904006

Additional Identifiers

Entry 1

Scheme: GB-PPON
Id: PQQP-8648-NPYL

Address

Street Address: The Strand
Locality: West Glamorgan
Postal Code: SA1 1AF
Country: GB
Country Name: United Kingdom
Region: UKL18

Contact

Email: Procurement@ors.org.uk

Roles

supplier

Details

Url: http://www.ors.org.uk ↗
Scale: sme
Vcse: No

Award information

Award 1

Id: 1
Status: active
Main Procurement Category: services

Items

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 79311000
Description: Survey services

Delivery locations

Entry 1

Region: UKC
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKD
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKE
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKF
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKG
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKH
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKI
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKJ
Country: GB
Country Name: United Kingdom

Entry 9

Region: UKK
Country: GB
Country Name: United Kingdom

Suppliers

Supplier 1

Id: GB-COH-02904006
Name: OPINION RESEARCH SERVICES LIMITED

Related lots

Contracts and changes

Entry 1

Id: 1
Award ID: 1
Title: Tenant Satisfaction Measures - Perception Surveys
Status: active
Has Renewal: Yes
Has Options: Yes
Above Threshold: No
Date Signed: 12 Mar 2026, 00:00

Period

Starts: 1 Apr 2026, 00:00
Ends: 31 Mar 2028, 23:59
Max Extent Date: 31 Mar 2029, 23:59

Renewal

Description: 12 months

Options

Description: This Contract may be amended or varied at any time by mutual agreement in writing.

Value

Including VAT: 124,104
Amount: 103,420
Currency: GBP

Documents

Entry 1

Id: A-13316
Document Type: contractSigned
Description: Tenant Satisfaction measures-Perception Surveys - Contract
Url: https://www.find-tender.service.gov.uk/Notice/Attachment/A-13316 ↗
Format: application/pdf

Entry 2

Id: 029237-2026
Document Type: contractNotice
Notice Type: UK7
Description: Contract details notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/029237-2026 ↗
Published: 30 Mar 2026, 15:48
Format: text/html

Recorded locations

Buyer location · Coventry · UKG33 · CV3 2SU · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

029237-2026Contract details notice on Find a Tender · 30 Mar 2026, 15:48