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PROCUREMENT OPPORTUNITY

Provision of an IT Service Management (ITSM) Solution

Northern Ireland Assembly Commission · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 14:56.

Opportunity overview

The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Alemba Ltd.

Matched by exact name
Contract value
£419k
Awarded
Not supplied
Contract signed
23 Jul 2026
Including VAT
£502.8k
Award ID
1
Status
active
Identifier
GB-PPON PHCQ-2676-QQYN
Location
Edinburgh, UKM75, EH9 1SB, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0677f9
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Northern Ireland Assembly Commission
Id
GB-PPON-PYCW-9139-GQXZ

Identifier

Scheme
GB-PPON
Id
PYCW-9139-GQXZ

Address

Street Address
Northern Ireland Assembly Commission, Parliament Buildings, Stormont
Locality
Belfast
Postal Code
BT4 3XX
Country
GB
Country Name
United Kingdom
Region
UKN06

Contact

Name
Procurement Team
Telephone
02890418308

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Alemba Ltd.
Id
GB-PPON-PHCQ-2676-QQYN

Identifier

Scheme
GB-PPON
Id
PHCQ-2676-QQYN

Address

Street Address
24 Minto Street
Locality
Edinburgh
Postal Code
EH9 1SB
Country
GB
Country Name
United Kingdom
Region
UKM75

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48100000
Description
Industry specific software package
Entry 2
Scheme
CPV
Id
48460000
Description
Analytical, scientific, mathematical or forecasting software package
Entry 3
Scheme
CPV
Id
48480000
Description
Sales, marketing and business intelligence software package
Entry 4
Scheme
CPV
Id
48900000
Description
Miscellaneous software package and computer systems
Entry 5
Scheme
CPV
Id
72222300
Description
Information technology services
Entry 6
Scheme
CPV
Id
72260000
Description
Software-related services

Delivery locations

Entry 1
Region
UKN06
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PHCQ-2676-QQYN
Name
Alemba Ltd.

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
24 Jul 2026, 00:00

Period

Starts
29 Jul 2026, 00:00
Ends
28 Jul 2030, 23:59

Value

Including VAT
502,800
Amount
419,000
Currency
GBP

Documents

Entry 1
Id
071236-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
28 Jul 2026, 13:53
Format
text/html

Recorded locations

  • Buyer location · Belfast · UKN06 · BT4 3XX · United Kingdom

Notice and amendment history

5 published notice versions reviewed by ProcuraAxis.

5 VERSIONS
  1. 029172-2026Tender notice on Find a Tender ·
  2. 032423-2026Tender notice on Find a Tender ·
  3. 032514-2026Tender notice on Find a Tender ·
  4. 064296-2026Contract award notice on Find a Tender ·
  5. 071236-2026Contract details notice on Find a Tender ·