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PROCUREMENT OPPORTUNITY

Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

COTTSWAY HOUSING ASSOCIATION LIMITED · award, contract

Tender information last checkedLast checked 3 Oct 2026, 09:16.

Opportunity overview

Provision of Voicescape Caseload Manager, Collections, Analytics & Engagement Services and Allpay integration.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Voicescape Limited

Matched by number
Contract value
£199.6k
Awarded
Not supplied
Contract signed
16 Mar 2026
Award ID
029083-2026-1
Status
active
Identifier
GB-COH 10440336
Location
Salford, UK, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G‑Cloud 14 framework terms.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0677cc
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Review Details
The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015.
Why this procedure was chosen
This procurement has been conducted through the Crown Commercial Service (CCS) G Cloud 14 Framework Agreement, which is fully compliant with the Public Contracts Regulations 2015 (PCR2015). In accordance with Regulation 33, contracting authorities may award contracts under an established framework agreement without the need to publish a separate call for competition, provided that the framework was itself procured in line with PCR2015 and that the call off is made in accordance with its terms. G Cloud 14 is a PCR2015?compliant framework that has been openly tendered and advertised in the Find a Tender Service (FTS). All suppliers appointed to the framework have already been subject to the necessary competition, qualification, and compliance checks. The framework explicitly permits direct award and/or further competition processes within its scope. As such, the use of the negotiated procedure without prior publication is lawful because the requirement is being procured through a valid framework agreement that has already satisfied the obligations of transparency, competition, and equal treatment. The call off has been carried out strictly in line with the G Cloud 14 framework rules. No material modifications have been made that would constitute a new procurement. For these reasons, the contracting authority is permitted under PCR2015 to proceed without publishing an additional call for competition, as the use of the framework provides the necessary legal basis and ensures compliance with the relevant procurement regulations.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G‑Cloud 14 framework terms.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Overall quality
Type
quality
Description
80
Criterion 2
Name
Overall quality
Type
cost
Description
20

Options

Description
Duration of contract is an initial 36 months with an option to extend to 12 months

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Name
COTTSWAY HOUSING ASSOCIATION LIMITED
Id
GB-COH-RS030651

Identifier

Legal Name
COTTSWAY HOUSING ASSOCIATION LIMITED
Id
RS030651
Scheme
GB-COH

Address

Street Address
Cottsway House
Locality
Witney
Region
UKJ14
Postal Code
OX284YG
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Registered Provider of Social Housing
Entry 2
Scheme
COFOG
Id
06
Description
Housing and community amenities
Organisation 2
Name
Voicescape Limited
Id
GB-COH-10440336

Identifier

Legal Name
Voicescape Limited
Id
10440336
Scheme
GB-COH

Address

Locality
Salford
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015
Id
GB-FTS-178884

Identifier

Legal Name
The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015

Address

Locality
Oxford
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
029083-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-10440336
Name
Voicescape Limited

Contracts and changes

Entry 1
Id
029083-2026-1
Award ID
029083-2026-1
Status
active
Date Signed
16 Mar 2026, 00:00

Value

Amount
199,600
Currency
GBP

Recorded locations

  • Buyer location · Witney · UKJ14 · OX284YG · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 029083-2026award, contract ·