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PROCUREMENT OPPORTUNITY

Casework system for Complaints, Councillor Enquiries and IR's

Bristol City Council · award, contract

Tender information last checkedLast checked 3 Oct 2026, 10:47.

Opportunity overview

To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Civica

Matched by number
Contract value
£187.8k
Awarded
Not supplied
Contract signed
26 Feb 2026
Award ID
028197-2026-1
Status
active
Identifier
GB-COH 01628868
Location
London, UK, SE1 9LQ, United Kingdom

Classification

  • CPV48000000 — Software package and information systems
  • CPV72212218 — License management software development services

Lots

  • Software RenewalValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0675c8
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640 It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72212218
Description
License management software development services

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_FROM_LIQUIDATOR_CREDITOR
Description
Purchase of supplies or services on particularly advantageous terms from the liquidator in an insolvency procedure, an arrangement with creditors or a similar procedure under national laws and regulations

Lots and requirements

Entry 1
Id
1
Description
Software Renewal
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72212218
Description
License management software development services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Buyer, suppliers and contacts

Organisation 1
Name
Bristol City Council
Id
GB-FTS-40229

Identifier

Legal Name
Bristol City Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
City Hall, College Green
Locality
Bristol
Region
UKK11
Postal Code
BS15TR
Country Name
United Kingdom

Contact

Name
Bismah Rahman

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Civica
Id
GB-COH-01628868

Identifier

Legal Name
Civica
Id
01628868
Scheme
GB-COH

Address

Locality
London
Region
UK
Postal Code
SE1 9LQ
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Bristol City Council
Id
GB-FTS-55594

Identifier

Legal Name
Bristol City Council

Address

Locality
Bristol
Postal Code
BS1 5TR
Country Name
United Kingdom

Contact

Roles

reviewBody

Award information

Award 1
Id
028197-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-01628868
Name
Civica

Contracts and changes

Entry 1
Id
028197-2026-1
Award ID
028197-2026-1
Status
active
Date Signed
26 Feb 2026, 00:00

Value

Amount
187,780
Currency
GBP

Recorded locations

  • Buyer location · Bristol · UKK11 · BS15TR · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 028197-2026award, contract ·