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PROCUREMENT OPPORTUNITY

West Norfolk PCN Framework Providers Home Support

Norfolk County Council · award, contract

Tender information last checkedLast checked 23 Sept 2026, 17:11.

Opportunity overview

Norfolk County Council awarded placements on two Lots of the 'Framework for Home Support Providers for West and North Norfolk' (Notice identifier: 2025/S 000-000628) which was procured under the PCR2015 Light Touch Regime. The Council have appointed two framework providers to deliver home support services in specific Primary Care Network (PCN) areas within West Norfolk. The intention is that the Framework Providers will deliver up to 30% of the PCN Home Support hours under a Principal Framework Provider (who was appointed through a separate procurement). The Principal Provider retains 70% of the PCN home support hours. The two Lots requiring additional framework providers in West Norfolk were: 1. King's Lynn (one provider) 2. Fens and Brecks (two providers)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

The Care Company UK Ltd

Matched by number
Contract value
£3.8m
Awarded
Not supplied
Contract signed
13 Sept 2026
Award ID
087043-2026-1
Status
active
Identifier
GB-COH 06851701
Location
King's Lynn, UKH16, United Kingdom

The Care Company UK Ltd

Matched by number
Contract value
£4.1m
Awarded
Not supplied
Contract signed
13 Sept 2026
Award ID
087043-2026-2
Status
active
Identifier
GB-COH 06851701
Location
King's Lynn, UKH16, United Kingdom

MASTER CARE LTD

Matched by number
Contract value
£4.1m
Awarded
Not supplied
Contract signed
13 Sept 2026
Award ID
087043-2026-3
Status
active
Identifier
GB-COH 14113286
Location
Norwich, UKH15, United Kingdom

Classification

  • CPV85312000 — Social work services without accommodation

Lots

  • King's LynnValue not stated
  • Fens and BrecksValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT43349
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure
Review Details
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85312000
Description
Social work services without accommodation

Techniques

Has Framework Agreement
Yes

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Title
King's Lynn
Description
The Council appointed one framework provider to deliver home support services in King's Lynn Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0
Entry 2
Id
2
Title
Fens and Brecks
Description
The Council awarded agreements to two framework providers to deliver home support services in Fens and Brecks Primary Care Network (PCN). The intention is that framework providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85312000
Description
Social work services without accommodation

Delivery locations

Entry 1
Region
UKH16
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
85312000
Description
Social work services without accommodation

Delivery locations

Entry 1
Region
UKH16

Buyer, suppliers and contacts

Organisation 1
Name
Norfolk County Council
Id
GB-FTS-143430

Identifier

Legal Name
Norfolk County Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
County Hall, Martineau Lane
Locality
Norwich
Region
UKH15
Postal Code
NR12DH
Country Name
United Kingdom

Contact

Name
Gemma Wallace

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
The Care Company UK Ltd
Id
GB-COH-06851701

Identifier

Legal Name
The Care Company UK Ltd
Id
06851701
Scheme
GB-COH

Address

Locality
King's Lynn
Region
UKH16
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
MASTER CARE LTD
Id
GB-COH-14113286

Identifier

Legal Name
MASTER CARE LTD
Id
14113286
Scheme
GB-COH

Address

Locality
Norwich
Region
UKH15
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 4
Name
The High Court of England and Wales
Id
GB-FTS-66

Identifier

Legal Name
The High Court of England and Wales

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
087043-2026-1
Title
Provision of Home Support Services in West Norfolk Lot 1 - King's Lynn
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-06851701
Name
The Care Company UK Ltd
Award 2
Id
087043-2026-2
Title
Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Status
active

Related lots

2

Suppliers

Supplier 1
Id
GB-COH-06851701
Name
The Care Company UK Ltd
Award 3
Id
087043-2026-3
Title
Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Status
active

Related lots

2

Suppliers

Supplier 1
Id
GB-COH-14113286
Name
MASTER CARE LTD

Contracts and changes

Entry 1
Id
087043-2026-1
Award ID
087043-2026-1
Title
Provision of Home Support Services in West Norfolk Lot 1 - King's Lynn
Status
active
Date Signed
14 Sept 2026, 00:00

Value

Amount
3,795,012
Currency
GBP
Entry 2
Id
087043-2026-2
Award ID
087043-2026-2
Title
Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Status
active
Date Signed
14 Sept 2026, 00:00

Value

Amount
4,117,655
Currency
GBP
Entry 3
Id
087043-2026-3
Award ID
087043-2026-3
Title
Provision of Home Support Services in West Norfolk Lot 2 - Fens and Brecks
Status
active
Date Signed
14 Sept 2026, 00:00

Value

Amount
4,117,655
Currency
GBP

Recorded locations

  • Buyer location · Norwich · UKH15 · NR12DH · United Kingdom
  • Delivery location · UKH16

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 027917-2026tender ·
  2. 087043-2026award, contract ·