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PROCUREMENT OPPORTUNITY

Centralised Delay Repay Service and Related Services

Rail Settlement Plan Limited · Tender notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 03:33.

Opportunity overview

Rail Delivery Group (RDG) intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation. RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support. Phase 1 is expected to be structured into lots covering: (1) core Delay Repay platform and lead systems integration; (2) electronic Ticket Validation Database capability (eTVD); and potentially (3) print and postal fulfilment for letters/rail travel vouchers and the provision of rail travel vouchers and warrants for non DRS requirements. RDG anticipates subsequent procurement, later including Pay As You Go (PAYG) scheme integration; Phase 1 solutions should support future operational hand-offs (e.g., exception queues and operational MI). Scope and sequencing are indicative and may be refined prior to tender. The total spend values stated in this notice are based on estimated levels of capacity and throughput needed as at the date of this notice for the full contract duration including all term extensions exercised.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72262000 — Software development services
  • CPV79800000 — Printing and related services

Lots

  • Centralised Delay Repay Service Core Technical Solution£12.8m
  • Electronic Ticket Validation (eTDV) Service£720k
  • Provision of Voucher, Warrants and Printing Management and associated Payment Services£7.7m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0671f5
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
All tender documentation and submissions of tenders to be through the RDG Jaggaer Portal via the address below: https://raildeliverygroup.tlb.app.jaggaer.com/go/40824934019E94A5A7C6 If you have trouble accessing the above link you may access through the Jaggaer site below: https://raildeliverygroup.tlb.app.jaggaer.com/. If you havent registered already in Jaggaer for RDG you will need to do so. Please contact RDG via mark.earey@raildelivery group or craig.locklyey@raildelivery group in the event of difficulties.
Expression Of Interest Deadline
6 Jul 2026, 10:00

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
Conditions of Participation and then Tender/ITT stage following conclusion of COP stage. The tender stage will entail a negotation and demonstration stage.

Special regime

utilities

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
25 Jun 2026, 16:00

Expected award period

Ends
19 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Title
Centralised Delay Repay Service Core Technical Solution
Description
Provide, configure/build, host and support the core Delay Repay service, including the customer-facing website and back-office operations portal, delivering end-to-end claim submission, tracking, decisioning and case management. Scope is expected to include digital claims (including “one-click” where applicable), paper form ingestion via OCR into the digital case record, transactional communications, interim rules-based fraud checks and rule/parameter maintenance, and service reporting/MI. The Lot 1 supplier is expected to act as lead systems integrator, delivering and/or coordinating interfaces with: (i) industry delay/ticket validation sources (including eTVD); (ii) payments to claimants through RDG’s Payment Service Provider; (iii) and provision of claimant information to RDG’s print/mail fulfilment supplier for compensation made by post; and (iv) retailer-facing APIs routed via the RDG-managed gateway. The solution should also support future integration with a Phase 2 Processing Centre capability (e.g., work The Lot 1 supplier is expected to act as lead systems integrator, delivering and/or coordinating interfaces with: (i) industry delay/ticket validation sources (including eTVD); (ii) payments via RDG's payment service provider; (iii) print/mail fulfilment (Lot 3); and (iv) retailer-facing APIs routed via the RDG-managed gateway. The solution should also support future integration with a Phase 2 Processing Centre capability (e.g., work queues, exception workflows and operational MI).
Status
active
Has Renewal
Yes

Value

Including VAT
15,300,000
Amount
12,750,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical
Description
The exact breakdown for the criterion will be in the bidder documents.

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial including Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Second Stage

Maximum Candidates
4

Selection criteria

Criteria

Criterion 1
Description
Top four scoring responses received at the COP stage as defined in tender evaluation documentation issued at begining of COP stage.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
30 Oct 2026, 00:00
Ends
30 Sept 2031, 23:59
Max Extent Date
30 Sept 2036, 23:59

Renewal

Description
Contract term extensions at option of contracting authority.
Entry 2
Id
2
Title
Electronic Ticket Validation (eTDV) Service
Description
Provide an electronic Ticket Validation Database (eTVD) capability enabling the core Delay Repay platform to validate eTicket usage and support controls against duplicate or invalid claims. Scope is expected to include: querying ticket scan/validation events; checking for refund events; and receiving updates from the core platform to set eTVD status flags (e.g., “claim in progress” and “claim paid”). Where available the capability should also support validation of eTicket. The requirement and scope is to include querying and creating “Scan Action” events for things such as ticket use, ticket blocking and ticket refunds plus creating audit events for Delay Repay claims. The solution will need to be compliant with existing RDG industry standards and to be fully compatible with other eTVDs that are used by retailers and operators. The eTVD may also be used by RDG for other applicable rail industry purposes. The solution is expected to provide API-based query and update interfaces and to support investigation and exception handling via the core platform for service operations.
Status
active
Has Renewal
Yes

Value

Including VAT
864,000
Amount
720,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical
Description
The exact breakdown for the criterion will be in the bidder documents.

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial including Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Second Stage

Maximum Candidates
4

Selection criteria

Criteria

Criterion 1
Description
Top four scoring responses received at the COP stage as defined in tender evaluation documentation issued at begining of COP stage.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
30 Oct 2026, 00:00
Ends
30 Sept 2031, 23:59
Max Extent Date
30 Sept 2036, 23:59

Renewal

Description
Contract term extensions at option of contracting authority.
Entry 3
Id
3
Title
Provision of Voucher, Warrants and Printing Management and associated Payment Services
Description
Provide a secure managed print and postal fulfilment service for letters and rail travel vouchers issued by the Delay Repay service. Scope is expected to include: receiving print files from the core platform; printing letters/vouchers; inserting into envelopes (including agreed inserts); sorting outbound post and handover to the postal system; handling returned mail (“return to sender”); and reconciling print runs including spoil handling and reprints, with operational reporting. The service should provide status updates (including returns/reprints) and audit reporting back to the core platform to support operational exception handling and future Phase 2 service operations. In addition to this will be the requirement for the provision and management of a rail warrants service, rail travel vouchers and BACS payments for compensation where required and associated services. The service should provide status updates (including returns/reprints) and audit reporting back to the core platform to support operational exception handling and future Phase 2 service operations. In addition to this will be the requirement for the provision and management of a rail warrants service, rail travel vouchers and BACS payments for compensation where required and associated services.
Status
active
Has Renewal
Yes

Value

Including VAT
9,269,208
Amount
7,724,340
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical
Description
The exact breakdown for the criterion will be in the bidder documents.

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial including Price

Numbers

Entry 1
Number
30
Weight
percentageExact

Second Stage

Maximum Candidates
4

Selection criteria

Criteria

Criterion 1
Description
Top four scoring responses received at the COP stage as defined in tender evaluation documentation issued at begining of COP stage.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
30 Oct 2026, 00:00
Ends
30 Sept 2031, 23:59
Max Extent Date
30 Sept 2036, 23:59

Renewal

Description
Contract term extensions at option of contracting authority.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72262000
Description
Software development services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
79800000
Description
Printing and related services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
future
Document Type
biddingDocuments
Access Details
Question and scoring/evaluation criteria pertaining to the tender stage following completion of the conditions of particiation stage and downselection.
Entry 3
Id
053093-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
4 Jun 2026, 23:51
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Rail Settlement Plan Limited
Id
GB-COH-08176197

Identifier

Scheme
GB-COH
Id
08176197

Address

Street Address
First Floor North, Puddle Dock
Locality
London
Postal Code
EC4V 3DS
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Name
Mark Earey

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI31 · EC4V 3DS · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 026489-2026Planned procurement notice on Find a Tender ·
  2. 053093-2026Tender notice on Find a Tender ·