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PROCUREMENT OPPORTUNITY

McCloud RSS Administration Service Continuation

NHS Business Services Authority · Contract details notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 17:51.

Opportunity overview

The scope of this contract covers pensions administration support services to process manual benefits calculations relating to the McCloud Judgement. These calculations will allow NHSBSA to produce a Remedial Service Statement (RSS). NHS Pensions has statutory obligations to communicate RSS's to its members, allowing them to make an informed decision as to whether to remain on current pension benefits or elect to receive the alternative benefits now available to them under McCloud.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

EQ Paymaster

Match pending…
Contract value
£6.5m
Awarded
Not supplied
Contract signed
9 Apr 2026
Including VAT
£7.8m
Award ID
2
Status
active
Identifier
GB-PPON PDQT-7344-BNRP
Location
West Sussex, UKJ28, RH10 1UH, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
W216047
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
See UK5 Transparency Notice here: https://www.find-tender.service.gov.uk/Notice/025904-2026.

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
NHS Business Services Authority
Id
GB-PPON-PRLZ-1599-JGTT

Identifier

Scheme
GB-PPON
Id
PRLZ-1599-JGTT

Address

Street Address
Stella House, Goldcrest Way, Newburn Riverside
Locality
Newcastle upon Tyne
Postal Code
NE15 8NY
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Name
NHS Business Services Authority

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
EQ Paymaster
Id
GB-PPON-PDQT-7344-BNRP

Identifier

Scheme
GB-PPON
Id
PDQT-7344-BNRP

Address

Street Address
Sutherland House, Russell Way, Crawley
Locality
West Sussex
Postal Code
RH10 1UH
Country
GB
Country Name
United Kingdom
Region
UKJ28

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66141000
Description
Pension fund management services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PDQT-7344-BNRP
Name
EQ Paymaster

Related lots

1

Contracts and changes

Entry 1
Id
2
Award ID
2
Title
C431543
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
10 Apr 2026, 00:00

Period

Starts
17 Apr 2026, 00:00
Ends
30 Jun 2027, 23:59
Max Extent Date
30 Sept 2027, 23:59

Renewal

Description
The contract allows for an optional extension of a period up to 3 months, in the event that the £6.5m Cap has not been fully utilised and services are still required. The extension is limited to the £6.5m Cap.

Value

Including VAT
7,800,000
Amount
6,500,000
Currency
GBP

Documents

Entry 1
Id
A-16595
Document Type
contractSigned
Description
Copy of agreed contract.
Format
application/pdf
Entry 2
Id
047531-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
22 May 2026, 09:39
Format
text/html

Agreed Metrics

Entry 1
Id
0441
Title
KPI1 Processing Accuracy
Description
Number of Completed Cases that have zero errors. KPI Target => 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
0442
Title
KP2 Processing Efficiency
Description
Number of Completed Cases that are processed within the Target Case Handling Time. KPI Target: =>95%

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
0443
Title
KPI3 Capacity Management
Description
Number of cases allocated to the Provider during that Month that are completed. KPI Target =>98%

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · Newcastle upon Tyne · UKC22 · NE15 8NY · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 025904-2026Transparency notice on Find a Tender ·
  2. 025939-2026Contract award notice on Find a Tender ·
  3. 047531-2026Contract details notice on Find a Tender ·