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PROCUREMENT OPPORTUNITY

Carers Support Service

Cornwall Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 13:37.

Opportunity overview

Cornwall Council commissioned Carers Support Services to provide information, advice, guidance and practical support to unpaid carers across Cornwall. The procurement was structured into five lots: Lot 1 - Core Carers Service Lot 2 - Young Carers Service Lot 3 - Parent Carer Specialist Advisor Lot 4 - Mental Health Carer Specialist Advisor Lot 5 - Specialist Dementia Service This Contract Details Notice relates to the contracts awarded for Lots 2 to 5: • Lot 2 - Young Carers Service • Lot 3 - Parent Carer Specialist Advisor • Lot 4 - Mental Health Carer Specialist Advisor • Lot 5 - Specialist Dementia Service These contracts commenced on 01 July 2026 and provide specialist support, information, advice and guidance to unpaid carers across Cornwall. Lot 1 (Core Carers Service) was not awarded as part of the original procurement and was subject to a separate re-procurement process.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

BARNARDO'S

Matched by exact name
Contract value
£2.1m
Awarded
Not supplied
Contract signed
2 Jun 2026
Including VAT
£2.1m
Award ID
1
Status
active
Identifier
GB-PPON PHTN-1518-HDWG
Location
Barkingside , Ilford, UKI53, IG6 1QG, United Kingdom

ALZHEIMER'S SOCIETY

Matched by exact name
Contract value
£5.1m
Awarded
Not supplied
Contract signed
2 Jun 2026
Including VAT
£5.1m
Award ID
2
Status
active
Identifier
GB-PPON PBBQ-5879-LVVJ
Location
London, UKI31, EC3N 2AE, United Kingdom

RETHINK TRADING LTD

Matched by exact name
Contract value
£514.6k
Awarded
Not supplied
Contract signed
2 Jun 2026
Including VAT
£514.6k
Award ID
3
Status
active
Identifier
GB-PPON PWDP-6442-MTGJ
Location
London, UKI45, SE1 7GR, United Kingdom

WHITEHEAD-ROSS SOCIAL WORK LTD

Matched by exact name
Contract value
£514.6k
Awarded
Not supplied
Contract signed
2 Jun 2026
Including VAT
£514.6k
Award ID
4
Status
active
Identifier
GB-PPON PJTJ-8616-VQDY
Location
Weymouth, UKK25, DT4 8BJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 2Value not stated
  • Lot 3Value not stated
  • Lot 4Value not stated
  • Lot 5Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN774681
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Covered By

GPA

Lots and requirements

Entry 1
Id
2
Status
complete
Entry 2
Id
3
Status
complete
Entry 3
Id
4
Status
complete
Entry 4
Id
5
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Cornwall Council
Id
GB-PPON-PYRH-9827-DWLP

Identifier

Scheme
GB-PPON
Id
PYRH-9827-DWLP

Address

Street Address
County Hall, Treyew Road
Locality
Truro
Postal Code
TR13AY
Country
GB
Country Name
United Kingdom
Region
UKK30

Contact

Name
Celia Penhaligon

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
BARNARDO'S
Id
GB-PPON-PHTN-1518-HDWG

Identifier

Scheme
GB-PPON
Id
PHTN-1518-HDWG

Address

Street Address
Barnardo House
Locality
Barkingside , Ilford
Postal Code
IG6 1QG
Country
GB
Country Name
United Kingdom
Region
UKI53

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
ALZHEIMER'S SOCIETY
Id
GB-PPON-PBBQ-5879-LVVJ

Identifier

Scheme
GB-PPON
Id
PBBQ-5879-LVVJ

Address

Street Address
43-44 Crutched Friars
Locality
London
Postal Code
EC3N 2AE
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 4
Name
RETHINK TRADING LTD
Id
GB-PPON-PWDP-6442-MTGJ

Identifier

Scheme
GB-PPON
Id
PWDP-6442-MTGJ

Address

Street Address
28 Albert Embankment
Locality
London
Postal Code
SE1 7GR
Country
GB
Country Name
United Kingdom
Region
UKI45

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 5
Name
WHITEHEAD-ROSS SOCIAL WORK LTD
Id
GB-PPON-PJTJ-8616-VQDY

Identifier

Scheme
GB-PPON
Id
PJTJ-8616-VQDY

Address

Street Address
52 St Mary Street
Locality
Weymouth
Postal Code
DT4 8BJ
Country
GB
Country Name
United Kingdom
Region
UKK25

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKK3
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PHTN-1518-HDWG
Name
BARNARDO'S

Related lots

2
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKK3
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PBBQ-5879-LVVJ
Name
ALZHEIMER'S SOCIETY

Related lots

5
Award 3
Id
3
Status
active
Main Procurement Category
services

Items

Item 1
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKK3
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PWDP-6442-MTGJ
Name
RETHINK TRADING LTD

Related lots

4
Award 4
Id
4
Status
active
Main Procurement Category
services

Items

Item 1
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKK3
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PJTJ-8616-VQDY
Name
WHITEHEAD-ROSS SOCIAL WORK LTD

Related lots

3

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Young Carers Service
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
3 Jun 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2029, 23:59
Max Extent Date
30 Jun 2033, 23:59

Renewal

Description
An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years.

Value

Including VAT
2,068,865
Amount
2,068,865
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Young Carer Outcomes and Wellbeing
Description
Young Carers report improved quality of life, health and wellbeing and experience positive outcomes through support received from the service.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Identification and Reach of Young Carers
Description
Increase in the number of Young Carers identified, assessed and supported through outreach, engagement and targeted support activities.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Timely Access to Support
Description
Number and percentage of Young Carers accessing support within four weeks of referral. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
Young Carer Needs Assessments
Description
Increase in Young Carer Needs Assessments completed, including transition assessments for young adult carers requesting one.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 5
Id
5
Title
System Integration and Collaboration
Description
Effective multi-agency working, stakeholder satisfaction and involvement of Young Carers in service design and continuous service improvement. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Documents

Entry 1
Id
091801-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Sept 2026, 12:04
Format
text/html
Entry 2
Id
2
Award ID
2
Title
Specialist Dementia Service
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
3 Jun 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2029, 23:59
Max Extent Date
30 Jun 2033, 23:59

Renewal

Description
An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years.

Value

Including VAT
5,149,175
Amount
5,149,175
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Completion of Carer's Needs Assessments within 28 days
Description
Percentage of Carer's Needs Assessments completed within 28 days. Target: 90%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Contact with Referrer/Carer within Required Timescales
Description
Percentage of referrals contacted within 5 working days for Dementia Advisors and within 10 working days for Dementia Nurses. Target: 100%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Number of People Supported
Description
Minimum number of People Living with Dementia and carers supported through all forms of contact, including face-to-face and telephone support. Target: 2,000 people.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
Carer Recognition and Satisfaction
Description
Percentage of carers reporting a positive experience of the service.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Documents

Entry 1
Id
091801-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Sept 2026, 12:04
Format
text/html
Entry 3
Id
3
Award ID
3
Title
Mental Health Carer Specialist Advisor
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
3 Jun 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2029, 23:59
Max Extent Date
30 Jun 2033, 23:59

Renewal

Description
An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years.

Value

Including VAT
514,631
Amount
514,631
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Identification and Reach of Carers Support
Description
Total number of Carers supported annually, broken down by age and caring types. Target: Annual target number as set out in the tender submission.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Completion of Statutory Carer's Needs Assessments and Reviews within 28 Days
Description
Percentage of assessments and reviews completed within 28 days of being started. Target: 90%. Number of carers assessments and reviews completed. Target: 72 per year (Year 1 target of 48 pro rata from 1 November 2026).

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Timely Initial Contact
Description
Percentage of accepted referrals by triage priority receiving timely initial contact. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
Preventative Support (Carers can access Support)
Description
% of accepted referrals where Support begins within 28 days. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 5
Id
5
Title
Carer Recognition and Satisfaction
Description
Percentage of carers reporting a positive experience of the Service. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Documents

Entry 1
Id
091801-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Sept 2026, 12:04
Format
text/html
Entry 4
Id
4
Award ID
4
Title
Parent Carer Specialist Advisor
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
3 Jun 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2029, 23:59
Max Extent Date
30 Jun 2033, 23:59

Renewal

Description
An initial term of three (3) years; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the Term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years.

Value

Including VAT
514,631
Amount
514,631
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
Identification and Reach of Carers Support
Description
Total number of Carers Supported annually broken down by age and caring types. Target: Annual target number to come from tender.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 2
Id
2
Title
Completion of Statutory Carer's Needs Assessments and Reviews within 28 Days
Description
Percentage of assessments and reviews completed within 28 days of being started. Target: 90%. Number of carers assessments and reviews. Target: 72 per year (Year 1 target of 48 pro rata from 1 November 2026).

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 3
Id
3
Title
Timely Initial Contact
Description
Percentage of accepted referrals by triage priority. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 4
Id
4
Title
Preventative Support (Carers can access Support)
Description
Percentage of accepted referrals where Support begins within 28 days. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3
Entry 5
Id
5
Title
Carer Recognition and Satisfaction
Description
Percentage of carers reporting a positive experience of the service. Target: 95%.

Observations

Entry 1
Id
frequency

Period

Duration In Months
3

Documents

Entry 1
Id
091801-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Sept 2026, 12:04
Format
text/html

Recorded locations

  • Buyer location · Truro · UKK30 · TR13AY · United Kingdom

Notice and amendment history

5 published notice versions reviewed by ProcuraAxis.

5 VERSIONS
  1. 023726-2026Tender notice on Find a Tender ·
  2. 087092-2026Contract award notice on Find a Tender ·
  3. 087282-2026Contract award notice on Find a Tender ·
  4. 088348-2026Contract award notice on Find a Tender ·
  5. 091801-2026Contract details notice on Find a Tender ·