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PROCUREMENT OPPORTUNITY

Call Handling Services

NORTHERN GAS NETWORKS LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 3 Oct 2026, 19:27.

Opportunity overview

A dedicated, 24/7 emergency call service that receives, classifies, and manages reports of suspected gas leaks, ensuring rapid response and public safety. National Gas Emergency Service Cadent operates the National Gas Emergency Service, which is available 24 hours a day, 365 days a year. The call handling contract ensures that any reports of gas escapes are immediately received and processed. Safety & Compliance Handling gas escape calls is a legal requirement under the Gas Safety (Management) Regulations 1996 (GS(M)R). The contract ensures Cadent meets its obligations by collecting essential information (location, reporter details, control valve status, etc.) and passing it to engineers for immediate action. Rapid Response Coordination Once a call is classified as a gas escape, Cadent dispatches engineers to isolate the supply at the Emergency Control Valve (ECV) and make the property safe. The call handling contract ensures this process begins without delay. 5 year contract £5,870,080 ex VAT

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CADENT GAS LIMITED

Matched by number
Published award value
£7.1m
Awarded
16 Mar 2026
Award ID
1
Status
active
Identifier
GB-COH 10080864
Location
Coventry, UKG13, CV7 9JU, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-066b69
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Under Schedule 5 of the Procurement Act 2023, the most appropriate justification for a direct award to Cadent for the gas escape call handling service is: "Absence of competition for technical reasons" - Only Cadent can provide this service because it operates the National Gas Emergency Service and is legally mandated under the Gas Safety (Management) Regulations 1996. There are no reasonable alternatives, and switching would create disproportionate technical and compliance risks.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
NORTHERN GAS NETWORKS LIMITED
Id
GB-COH-05167070

Identifier

Scheme
GB-COH
Id
05167070

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRNB-9357-PVLR

Address

Street Address
1100 Century Way
Locality
Colton Leeds
Postal Code
LS15 8TU
Country
GB
Country Name
United Kingdom
Region
UKE42

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
CADENT GAS LIMITED
Id
GB-COH-10080864

Identifier

Scheme
GB-COH
Id
10080864

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PNHM-3269-DNNL

Address

Street Address
Cadent Gas Limited, Pilot Way
Locality
Coventry
Postal Code
CV7 9JU
Country
GB
Country Name
United Kingdom
Region
UKG13

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
Call Handling Services
Status
active
Date
16 Mar 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64214200
Description
Telephone switchboard services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Value

Including VAT
7,050,096
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-10080864
Name
CADENT GAS LIMITED

Contract period

Starts
1 May 2026, 00:00
Ends
30 Apr 2031, 23:59

Related lots

1

Documents

Entry 1
Id
023702-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
16 Mar 2026, 16:17
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
1 Apr 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Colton Leeds · UKE42 · LS15 8TU · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 023684-2026Transparency notice on Find a Tender ·
  2. 023702-2026Contract award notice on Find a Tender ·