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PROCUREMENT OPPORTUNITY

ChatHealth Software

CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST · award, contract

Tender information last checkedLast checked 3 Oct 2026, 21:37.

Opportunity overview

ChatHealth is a secure messaging service which allows end service users to use their smartphones and mobile devices to have two-way conversations with clinical teams. Using ChatHealth helps clinical teams to provide timely and convenient access to confidential health advice.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV85140000 — Miscellaneous health services

Lots

  • Key patient benefits include: • Improved choice for service users about how to access healthcare. • Overcomes stigma - contacts often begin anonymously. • Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: • Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. • Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. • Improved inter agency working and reduced duplication.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-066938
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 25/03/26 . This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR'.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85140000
Description
Miscellaneous health services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Key patient benefits include: • Improved choice for service users about how to access healthcare. • Overcomes stigma - contacts often begin anonymously. • Easier access for vulnerable groups - e.g., improved uptake from adolescent males compared with face-to-face clinics. Value for money: • Earlier contact, due to low barriers to access, prevents escalation to more costly interventions. • Released time to care if implemented with a triage model, only a small percentage of messaging-based enquiries get escalated to face to face intervention. • Improved inter agency working and reduced duplication.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
This Agreement shall commence on the Commencement Date and, unless terminated earlier in accordance with clause 18, shall continue for an initial period of two (2) years (the "Initial Term"). The Agreement shall automatically be renewed for a period of 12 months from the Initial Term

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85140000
Description
Miscellaneous health services

Delivery locations

Entry 1
Region
UKH

Buyer, suppliers and contacts

Organisation 1
Name
CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST
Id
GB-FTS-156630

Identifier

Legal Name
CAMBRIDGESHIRE COMMUNITY SERVICES NHS TRUST
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Unit 7/8, Meadow Park, St. Ives
Locality
Cambridgeshire
Region
UKH12
Postal Code
PE274LG
Country Name
United Kingdom

Contact

Name
Victoria Richardson

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Leicestershire Partnership NHS Trust (LPT)
Id
GB-FTS-177126

Identifier

Legal Name
Leicestershire Partnership NHS Trust (LPT)
No Identifier Rationale
notOnAnyRegister

Address

Locality
Leicestershire
Region
UKF2
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Cambridgeshire Community Services
Id
GB-FTS-177127

Identifier

Legal Name
Cambridgeshire Community Services

Address

Street Address
Unit 7/8, Meadow Park, St. Ives
Locality
Cambridgeshire
Postal Code
PE27 4LG
Country Name
United Kingdom

Contact

Roles

reviewBody

Award information

Award 1
Id
022700-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-177126
Name
Leicestershire Partnership NHS Trust (LPT)

Contracts and changes

Entry 1
Id
022700-2026-1
Award ID
022700-2026-1
Status
active
Date Signed
26 Feb 2026, 00:00

Value

Amount
25,155.65
Currency
GBP

Recorded locations

  • Buyer location · Cambridgeshire · UKH12 · PE274LG · United Kingdom
  • Delivery location · UKH

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 022700-2026award, contract ·