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PROCUREMENT OPPORTUNITY

GLA Third Party Resident Support

Greater London Authority (GLA) · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 06:56.

Opportunity overview

Transport for London (TfL), acting on behalf of the Greater London Authority (GLA), invites suitably qualified organisations to participate in an Open Procedure under the Procurement Act 2023 Light Touch Regime for the provision of Third Party Resident Support Services in support of the Warm Homes Local Grant (WHLG) Programme. The Warm Homes Local Grant Programme is funded by the Department for Energy Security and Net Zero (DESNZ) and delivers domestic energy efficiency and low-carbon heating measures to eligible low-income households across London. The Programme forms part of Warmer Homes London and supports the Mayor of London's objectives to reduce fuel poverty, improve housing quality and accelerate London's transition to net zero. The purpose of the Third Party Resident Support Service is to provide tailored, resident-centred support to vulnerable, digitally excluded and harder-to-reach residents throughout their participation in the Programme. The Service is intended to improve resident engagement, reduce avoidable programme attrition, improve customer experience and support successful delivery of retrofit measures. Services may include: • resident engagement and outreach activities; • casework and tailored resident support; • support for vulnerable and digitally excluded residents; • assistance with programme navigation and communications; • support during assessment, installation and completion stages; • signposting and referral to other services where appropriate; • reporting, performance monitoring and programme evaluation. The procurement is divided into four (4) geographical Lots/scopes. Bidders may bid for one, multiple or all Lots. Lots will be evaluated independently in accordance with the published evaluation methodology. Lot 1 Barnet, Camden, Enfield, Haringey and Islington. Lot 2 Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster. Lot 3 City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames. Lot 4 Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.

Classification

  • CPV75200000 — Provision of services to the community
  • CPV85300000 — Social work and related services
  • CPV98100000 — Membership organisation services

Lots

  • Area 1£298.5k
  • Area 2£463.3k
  • Area 3£378.1k
  • Area 4£532.5k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
WS2902316080
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba and SAP Business Network to participate in this opportunity. Participation and Tender documentation will be available on SAP Ariba to all interested suppliers. STEP 1: Service providers must be registered on TfL's e-Tendering Portal SAP Ariba AND SAP Business Network Platform to participate in the tender. • Suppliers should first check whether their organisation is already registered on SAP Ariba before self-registering to avoid creating a duplicate registration. To do so, log onto SAP Ariba. • Suppliers are also requested to ensure that the contact details of all supplier personnel that will participate in this procurement activity are listed in your organisation's SAP Ariba registration details. Guidance on registering is available here: https://support.ariba.com/item/view/216216 New supplier request form for suppliers - https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL SAP Business Network platform link - https://service.ariba.com/ PLEASE NOTE: These are two separate applications and registrations. STEP 2: Interested suppliers should email socialimpactinitiatives@tfl.gov.uk and provide the following details: • Organisation name as registered in SAP Ariba; • SAP Ariba supplier ID; • A single point of contact registered on SAP Ariba (first name and surname); • Your email address registered with SAP Ariba; • Details of your role with your organisation as registered with SAP Ariba; • Details of other contacts registered in SAP Ariba that you wish to be added to the SAP Ariba sourcing event (first name and surname); Completion of these steps will enable TfL to invite interested service providers to the sourcing event in SAP Ariba to: • gain access to procurement documents; • allowing interested service providers to view documents; • submit their Procurement Specific Questionnaire (PSQ) responses via SAP Ariba. Central Digital Platform: As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/suppliers -how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easysteps-html

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
29 Oct 2026, 12:00

Expected award period

Ends
7 Dec 2026, 23:59

Lot Details

Maximum Lots Awarded Per Supplier
2

Lots and requirements

Entry 1
Id
1
Title
Area 1
Description
Delivery in Barnet, Camden, Enfield, Haringey and Islington.
Status
active
Has Renewal
Yes

Value

Including VAT
358,218.19
Amount
298,515.16
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality
Description
Qu1 - Resident-Centred Delivery Model (25% Weight). Qu2- Local Delivery Model and Capacity (15% Weight). Qu3- Case Management and Reporting (10% Weight). Qu4- Risk Management and Service Resilience (15% Weight). Qu5- Mobilisation (5% Weight)

Numbers

Entry 1
Number
70
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Criterion 2
Type
technical
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
4 Jan 2027, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.
Entry 2
Id
2
Title
Area 2
Description
Delivery within Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea and Westminster.
Status
active
Has Renewal
Yes

Value

Including VAT
555,908.3
Amount
463,256.92
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality
Description
Qu1 - Resident-Centred Delivery Model (25% Weight). Qu2- Local Delivery Model and Capacity (15% Weight). Qu3- Case Management and Reporting (10% Weight). Qu4- Risk Management and Service Resilience (15% Weight). Qu5- Mobilisation (5% Weight)

Numbers

Entry 1
Number
70
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Criterion 2
Type
technical
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
4 Jan 2027, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.
Entry 3
Id
3
Title
Area 3
Description
Delivery within City of London, Lambeth, Merton, Richmond upon Thames, Southwark, Sutton, Wandsworth and Kingston upon Thames.
Status
active
Has Renewal
Yes

Value

Including VAT
453,730.57
Amount
378,108.81
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality
Description
Qu1 - Resident-Centred Delivery Model (25% Weight). Qu2- Local Delivery Model and Capacity (15% Weight). Qu3- Case Management and Reporting (10% Weight). Qu4- Risk Management and Service Resilience (15% Weight). Qu5- Mobilisation (5% Weight)

Numbers

Entry 1
Number
70
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Criterion 2
Type
technical
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
4 Jan 2027, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.
Entry 4
Id
4
Title
Area 4
Description
Delivery within Greenwich, Redbridge, Bromley, Tower Hamlets, Hackney, Havering, Bexley, Newham and Lewisham.
Status
active
Has Renewal
Yes

Value

Including VAT
639,056.18
Amount
532,546.81
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality
Description
Qu1 - Resident-Centred Delivery Model (25% Weight). Qu2- Local Delivery Model and Capacity (15% Weight). Qu3- Case Management and Reporting (10% Weight). Qu4- Risk Management and Service Resilience (15% Weight). Qu5- Mobilisation (5% Weight)

Numbers

Entry 1
Number
70
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.
Criterion 2
Type
technical
Description
Details are provided in the Procurement Specific Questionnaire and Invitation to Tender.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
4 Jan 2027, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
31 Mar 2031, 23:59

Renewal

Description
The Authority reserves the right to extend the contract by up to a further three (3) years, exercisable in whole or in part and in any combination of years or months.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 2
Scheme
CPV
Id
85300000
Description
Social work and related services
Entry 3
Scheme
CPV
Id
98100000
Description
Membership organisation services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 2
Scheme
CPV
Id
85300000
Description
Social work and related services
Entry 3
Scheme
CPV
Id
98100000
Description
Membership organisation services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 2
Scheme
CPV
Id
85300000
Description
Social work and related services
Entry 3
Scheme
CPV
Id
98100000
Description
Membership organisation services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 2
Scheme
CPV
Id
85300000
Description
Social work and related services
Entry 3
Scheme
CPV
Id
98100000
Description
Membership organisation services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
090337-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Sept 2026, 17:39
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Greater London Authority (GLA)
Id
GB-PPON-PHGV-7784-TDZZ

Identifier

Scheme
GB-PPON
Id
PHGV-7784-TDZZ

Address

Street Address
City Hall, Kamal Chunchie Way
Locality
London
Postal Code
E16 1ZE
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
TFL
Id
GB-PPON-PHMT-6197-NWNZ
Role Details
Procuring on behalf of GLA

Identifier

Scheme
GB-PPON
Id
PHMT-6197-NWNZ

Address

Street Address
5 Endeavour Square
Locality
London
Postal Code
E20 1JN
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

procuringEntity
processContactPoint

Recorded locations

  • Buyer location · London · UKI41 · E16 1ZE · United Kingdom
  • Delivery location · UKI · United Kingdom

Notice and amendment history

5 published notice versions reviewed by ProcuraAxis.

5 VERSIONS
  1. 019349-2026Preliminary market engagement notice on Find a Tender ·
  2. 023290-2026Preliminary market engagement notice on Find a Tender ·
  3. 040364-2026Preliminary market engagement notice on Find a Tender ·
  4. 089877-2026Pipeline notice on Find a Tender ·
  5. 090337-2026Tender notice on Find a Tender ·