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PROCUREMENT OPPORTUNITY

OMNICHANEL

Cardiff and Vale University Health Board · award, contract

Tender information last checkedLast checked 4 Oct 2026, 14:41.

Opportunity overview

This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

NETCALL TECHNOLOGY LIMITED

Matched by exact name
Contract value
£30.4k
Awarded
Not supplied
Contract signed
6 Jan 2026
Award ID
018922-2026-CAV-DIR (2025 -2026) 149-1
Status
active
Location
Bedford, UKH24, MK417PH, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated supportValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CAV-DIR(25-26)149
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
A direct award via a transparency notice was justified as the most compliant and efficient route to secure continuity of the WMAS omnichannel communication platform, as the required solution was already available through an established framework containing pre‑qualified suppliers that had undergone rigorous assessment of technical capability, financial standing, security, and information‑governance compliance; the chosen supplier demonstrably met the exact service specification, integrated with existing NHS Wales digital infrastructure, and offered a fully mature, market‑ready product, making further competition unnecessary and disproportionate. Using a transparency notice ensured compliance with procurement regulations by openly declaring the intention to award, maintained full auditability and accountability, and enabled WMAS to avoid service disruption, minimise administrative burden, and deliver improved value and functionality at reduced cost compared with the previous arrangement.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48000000
Description
Software package and information systems

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
90
Criterion 2
Type
price
Description
10

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKL22

Delivery Location

Description
University Hospital of Wales Heath Park Cardiff South Glamorgan CF14 4XW

Buyer, suppliers and contacts

Organisation 1
Name
Cardiff and Vale University Health Board
Id
GB-FTS-175905

Identifier

Legal Name
Cardiff and Vale University Health Board

Address

Street Address
Woodland House
Locality
Cardiff
Region
UK
Postal Code
CF14 4HH
Country Name
United Kingdom

Contact

Telephone
+44 2921501500

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
NETCALL TECHNOLOGY LIMITED
Id
GB-FTS-175919

Identifier

Legal Name
NETCALL TECHNOLOGY LIMITED

Address

Street Address
Suite 203, Bedford Heights Brickhill Drive
Locality
Bedford
Region
UKH24
Postal Code
MK417PH
Country Name
United Kingdom

Contact

Telephone
+44 03303336100

Roles

supplier

Details

Scale
large
Organisation 3
Name
High Court
Id
GB-FTS-111

Identifier

Legal Name
High Court

Address

Street Address
Royal Courts of Justice, The Strand
Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Contact

Telephone
+44 2079477501

Roles

reviewBody

Award information

Award 1
Id
018922-2026-CAV-DIR (2025 -2026) 149-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-175919
Name
NETCALL TECHNOLOGY LIMITED

Contracts and changes

Entry 1
Id
018922-2026-CAV-DIR (2025 -2026) 149-1
Award ID
018922-2026-CAV-DIR (2025 -2026) 149-1
Status
active
Date Signed
6 Jan 2026, 00:00

Value

Amount
30,402
Currency
GBP

Recorded locations

  • Buyer location · Cardiff · UK · CF14 4HH · United Kingdom
  • Delivery location · UKL22

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 018922-2026award, contract ·