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PROCUREMENT OPPORTUNITY

External Call Handling Service

Halton Housing · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 09:22.

Opportunity overview

Halton Housing sought bids for a qualified and experienced service provider to provide an external telephone call handling service, for calls received from HH tenants and customers. The previous iteration of this contract started as an out of hours call handling service only, but this requirement has grown to include notable in-hours support.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SPS DOORGUARD LIMITED

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
20 Jul 2026
Award ID
1
Status
active
Identifier
GB-COH SC113186
Location
Glasgow, UKM82, G4 0EE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-065f52
Status
complete
Procurement Method
open
Procurement Method Details
Below threshold - open competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Halton Housing
Id
GB-CHC-7744

Identifier

Scheme
GB-CHC
Id
7744

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJYQ-2612-YCZX

Address

Street Address
Waterfront Point, Warrington Road
Locality
Widnes
Postal Code
WA8 0TD
Country
GB
Country Name
United Kingdom
Region
UKD71

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
SPS DOORGUARD LIMITED
Id
GB-COH-SC113186

Identifier

Scheme
GB-COH
Id
SC113186

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJGD-7544-GZJV

Address

Street Address
The Octagon
Locality
Glasgow
Postal Code
G4 0EE
Country
GB
Country Name
United Kingdom
Region
UKM82

Contact

Roles

supplier

Details

Scale
sme
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UKD
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-SC113186
Name
SPS DOORGUARD LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
No
Date Signed
21 Jul 2026, 00:00

Period

Starts
22 Jul 2026, 00:00
Ends
21 Jul 2028, 23:59
Max Extent Date
21 Jul 2029, 23:59

Renewal

Description
Single optional extension period of 12 months

Value

Including VAT
135,000
Currency
GBP

Documents

Entry 1
Id
073318-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Aug 2026, 15:49
Format
text/html

Recorded locations

  • Buyer location · Widnes · UKD71 · WA8 0TD · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 018341-2026Tender notice on Find a Tender ·
  2. 073318-2026Contract details notice on Find a Tender ·