Opportunity overview
The Contracting Authority requires the provision of a Community Fire Risk Management Information System (CFRMIS) as a cloud‑hosted Software‑as‑a‑Service (SaaS) solution, including associated implementation, migration, support, and optional professional services. The solution must be delivered remotely, fully hosted by the supplier, and accessible via standard web browsers. The supplier must meet the defined service levels relating to system availability, support response times, and data protection requirements. All services must comply with relevant UK legislation, including data protection and cybersecurity standards. No physical goods are required as part of this contract. The contract includes: Provision of licensed access to the SaaS platform for authorised users Initial system configuration, onboarding and data setup Training for system administrators and end‑users Technical support, incident management and system maintenance Regular software updates, security patching and availability monitoring Secure export and handover of data at contract end Professional services are to be delivered on a time‑and‑materials basis and invoiced monthly in arrears, while SaaS licensing is invoiced annually in advance. The total contract value for the initial term is £175,965 (ex VAT).
Awarded to
Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.
CIVICA UK LIMITED
- Contract value
- £176k
- Awarded
- Not supplied
- Contract signed
- 27 Feb 2026
- Including VAT
- £211.2k
- Award ID
- 1
- Status
- active
- Identifier
- GB-COH 01628868
- Location
- London, UKI44, SE1 9LQ, United Kingdom
Classification
No classification was supplied.
Lots
- Lot 1Value not stated
Documents and notices
- Contract details notice on Find a TenderOpen source ↗
- contractSignedOpen source ↗