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PROCUREMENT OPPORTUNITY

Homes England - Help to Buy Mortgage Administrator

Homes England · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 15:52.

Opportunity overview

Since 2013, Homes England (HE) have delivered several 'help to buy' equity loan schemes including the First Time Buyers Initiative, HomeBuy Direct, FirstBuy, the London Wide Initiative, as well as the Help to Buy (HtB) Equity Loan scheme itself. We refer to these collectively in this document as "Help to Buy" (HtB)

Classification

  • CPV72200000 — Software programming and consultancy services
  • CPV75112000 — Administrative services for business operations
  • CPV75130000 — Supporting services for the government
  • CPV79510000 — Telephone-answering services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN808276
Main Procurement Category
services
Above Threshold
Yes
Status
planned

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
2 Aug 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planned

Contract period

Starts
26 Jun 2028, 00:00
Ends
26 Jun 2035, 23:59
Max Extent Date
26 Jun 2036, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72200000
Description
Software programming and consultancy services
Entry 2
Scheme
CPV
Id
75112000
Description
Administrative services for business operations
Entry 3
Scheme
CPV
Id
75130000
Description
Supporting services for the government
Entry 4
Scheme
CPV
Id
79510000
Description
Telephone-answering services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Homes England is undertaking a pre-market engagement exercise, comprising a briefing document and an accompanying questionnaire. Following receipt of questionnaire responses, Homes England intends to hold one-to-one sessions with all interested parties, subject to capacity As of early May 2026, the Programme has completed an initial round of Preliminary Market Engagement (PME) to inform the development of the Target Operating Model (TOM) and a high-level assessment of delivery options. This initial engagement has provided valuable insight into prevailing market engagement capability, capacity and emerging practises. HE is undertaking a second round of Preliminary Market Engagement to deepen and validate understanding of the market. This Round 2 Preliminary Market Engagement (PME 2) is not a call to competition. The aims of this Round 2 Preliminary Market Engagement are to: - Alert potential suppliers to forthcoming opportunities in the administration and management of HtB schemes - Explore how the developing TOM components align with current and near-term market capabilities, and to identify where assumptions may need to be adjusted - Gain deeper insight into the practicality, risks and trade-offs associated with the preferred delivery and sourcing option - To ensure potential suppliers have a clear understanding of HE's direction of travel, and to provide a structured opportunity to share informed, evidence-based perspectives - Explain and explore requirements to help us publish clearer requirements in future procurement(s) - Help us understand better the scale and nature of costs of service delivery and possible commercial mechanisms Insights gathered through this second round of Preliminary Market Engagement will be used to refine the TOM design, narrow and mature the delivery options, and inform subsequent decision-making. Please note that responses to this round of Preliminary Market Engagement can also be further shared in optional 1:1 engagement sessions and are not limited to the written responses at the bottom of this document. Responses have no bearing on future decision made by Homes England. As a follow-up to the initial round of Preliminary Market Engagement, we want to engage with suppliers in the marketplace to further understand the capabilities to deliver, the opportunities to improve and modernise, and the technologies to support the management of Help to Buy Equity Loans. HE and the HtB Equity Loans team are open to developing the approach and the areas of focus are on: - Leveraging technology and data to improve operational performance and customer experience - Supporting customers through accessible services, including digital and non-digital routes, and clear approaches to vulnerability, financial difficulty, and arrears - Ensuring the right people, training, and ways of working are in place to work effectively with Homes England - Developing the right commercial models to drive value for Taxpayers, HE and its customers
Due
2 Jul 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
057630-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
18 Jun 2026, 14:30
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Homes England
Id
GB-PPON-PMTT-3573-RLZV

Identifier

Scheme
GB-PPON
Id
PMTT-3573-RLZV

Address

Street Address
The Lumen, 2nd Floor, St James Boulevard, Newcastle Helix
Locality
Newcastle Upon Tyne
Postal Code
NE4 5BZ
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Newcastle Upon Tyne · UKC22 · NE4 5BZ · United Kingdom
  • Delivery location · UKC · United Kingdom
  • Delivery location · UKD · United Kingdom
  • Delivery location · UKE · United Kingdom
  • Delivery location · UKF · United Kingdom
  • Delivery location · UKG · United Kingdom
  • Delivery location · UKH · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ · United Kingdom
  • Delivery location · UKK · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 017817-2026Pipeline notice on Find a Tender ·
  2. 017835-2026Preliminary market engagement notice on Find a Tender ·
  3. 057630-2026Preliminary market engagement notice on Find a Tender ·