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PROCUREMENT OPPORTUNITY

ITSM (IT Service Management) System

West Yorkshire Fire and Rescue Authority · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 17:48.

Opportunity overview

The purpose of this project is to appoint a supplier to deliver an IT Service Management (ITSM) system. The system will deliver and manage IT services across operational and support services in alignment with ITIL practices.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
WYFRS0193
Main Procurement Category
services
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

concession

Communication

Future Notice Date
27 Apr 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Suitability

Sme
Yes

Contract period

Starts
2 Nov 2026, 00:00
Ends
1 Nov 2029, 23:59
Max Extent Date
31 Oct 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
The West Yorkshire Fire and Rescue Service (WYFRS) is inviting expressions of interest for an upcoming tender to appoint a supplier to deliver an IT Service Management (ITSM) system. The system will deliver and manage IT services across operational and support services in alignment with ITIL practices. As the fourth-largest Fire and Rescue Service in the UK, WYFRS serves over 2.2 million people across 800 square miles, providing emergency coverage 24 hours a day, every day of the year. The purpose of this preliminary market engagement is to gather insights and feedback to inform the development of the procurement strategy and specification for an ITSM System, ensuring that the most efficient and effective methods of procurement are considered. WYFRS is now looking to assess the market's interest and its ability to bid for and deliver this upcoming contract. A high-level overview of the key requirements is outlined below, although full details will be provided in the tender opportunity. A non-exhaustive overview of the core requirements is provided as follows: • Incident Management • Request Fulfilment • Problem Management • Change Management • Asset/Configuration Management • Service Level Management • Self Service Portal • Reporting A replacement solution must maintain or improve these capabilities to ensure continuity of DDaT operations and support to WYFRS. Although the procurement route is yet to be determined, a tender is expected to be issued approximately April/May 2026. The contract term will last a minimum of 3 years, with options to extend for 1 + 1 year periods, bringing the total duration to a maximum of 5 years total. This upcoming contract will need to be in place prior to December 2026. The estimated cost for the full contract term is expected to be between £150,000 and £200,000. Suppliers interested in participating are invited to email their expression of interest to tenders@westyorksfire.gov.uk by Friday 04th April, and if possible, provide the following information: • Main contact name, email, and phone number for follow-up communication. • Any frameworks you are currently associated with. • Confirmation of your ability to bid within the specified time frame and your capacity to deliver the contract over the full term. • Feedback on the proposed contract costs e.g. do you deem it as realistic. • Link to your website • Any additional comments or feedback based on the information provided. Please note that this request for information (RFI) is not a call for competition. Further details will be made available in the official tender documents upon publication. WYFRS reserve the right to discuss requirements with any supplier beyond this initial notice before any competitive tender process is undertaken. We also recommend that you register with the West Yorkshire Fire and Rescue Service's E-Procurement system, 'In-tend,' at the following link https://sell2.in-tend.co.uk/blpd/register . This will ensure that if a competitive tender procedure is undertaken, you will already have access to the documentation once live.
Due
29 Mar 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
017682-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
27 Feb 2026, 09:22
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
West Yorkshire Fire and Rescue Authority
Id
GB-PPON-PYTC-9788-PZGW

Identifier

Scheme
GB-PPON
Id
PYTC-9788-PZGW

Address

Street Address
FSHQ, Bradford Road, Birkenshaw
Locality
Bradford
Postal Code
BD112DY
Country
GB
Country Name
United Kingdom
Region
UKE44

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Bradford · UKE44 · BD112DY · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 017682-2026Preliminary market engagement notice on Find a Tender ·