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PROCUREMENT OPPORTUNITY

Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex

NHS SURREY HEARTLANDS INTEGRATED CARE BOARD · Transparency notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 17:49.

Opportunity overview

Description of the Contract NHS Surrey and Sussex Integrated Care Board (the Authority) intends to make a time limited direct award for digital patient engagement, inbound communication and access related services to maintain continuity across primary care during organisational transition and while requirements for a future procurement are finalised. The contract will ensure continuity of established services and enable the Authority to collate and review outcomes from live test bed activity to support the development of an evidence based specification for a subsequent competitive procurement. This direct award is explicitly a bridging arrangement and does not represent a commitment to long term supply. Contract Duration Term: Up to 24 months Purpose: Bridging arrangement to support continuity, test bed evaluation and requirements finalisation There is no automatic extension beyond this period. Estimated Contract Value £3.1m total - £1.55m (excluding VAT) PA for a maximum of 24 months, reflecting the limited scope and duration of the bridging arrangement only. This contract is anticipated to be enacted under the newly formed merged organisation, NHS Surrey & Sussex Integrated Care Board. No conflicts of interest have arisen during the decision making process.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Accurx Limited

Matched by number
Published award value
£3.1m
Awarded
Not supplied
Award ID
1
Status
pending
Identifier
GB-COH 10184077
Location
London, UKI41, EC2A 3LT, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-065dc3
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The Authority considers that the conditions for a direct award under section 41 and Schedule 5 of the Procurement Act 2023 are met, and that this contract is strictly necessary and proportionate, due to: • The requirement for additional or repeat services that are the same as or compatible with existing provisions, where a change of supplier at this stage would risk disproportionate technical and operational difficulties; and • The statutory merger forming NHS Surrey and Sussex ICB, which is restricting operational and commercial bandwidth, combined with ongoing test bed activity that has not yet produced a sufficiently evidenced specification for immediate competition. The scope and duration of the direct award are limited to what is strictly necessary to maintain continuity and enable preparation for competition.
Published risks
Future Procurement Intent A competitive procurement will follow as soon as practicably possible once requirements are finalised, informed by early market engagement, test bed outcomes and discovery activity. The nature of this procedure will be informed by national policy drivers and executed in accordance with Procurement Act 2023. The Authority confirms its intention to competitively procure these services. Neutrality and Equal Treatment Participation in early market engagement, test bed activity, or delivery under this bridging contract does not confer any advantage in the subsequent competitive procurement. Any future procurement will be conducted in accordance with the Authority's obligations of transparency, equal treatment and non discrimination. Additional Information This notice is published to provide clear market visibility of the Authority's intention to make a direct award and to demonstrate a transparent and proportionate transition to competition.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons
Entry 2
Id
additionalRepeatExtensionPartialReplacement

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
NHS SURREY HEARTLANDS INTEGRATED CARE BOARD
Id
GB-NHS-QXU

Identifier

Scheme
GB-NHS
Id
QXU

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PTCP-5774-GNNH

Address

Street Address
Dukes Court, Duke Street
Locality
Woking
Postal Code
GU21 5BH
Country
GB
Country Name
United Kingdom
Region
UKJ25

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
NHS SUSSEX INTEGRATED CARE BOARD
Id
GB-PPON-PVDX-6283-RPQJ

Identifier

Scheme
GB-PPON
Id
PVDX-6283-RPQJ

Address

Street Address
Sackville House, Brooks Close
Locality
Lewes
Postal Code
BN7 2FZ
Country
GB
Country Name
United Kingdom
Region
UKJ22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 3
Name
NHS South Central and West CSU
Id
GB-NHS-0DF
Role Details
Procurement Support

Identifier

Scheme
GB-NHS
Id
0DF

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PXTZ-5316-XWPW

Address

Street Address
Omega House, 112 Southampton Road
Locality
Eastleigh
Postal Code
SO50 5PB
Country
GB
Country Name
United Kingdom
Region
UKJ35

Contact

Roles

procuringEntity
processContactPoint

Details

Organisation 4
Name
Accurx Limited
Id
GB-COH-10184077

Identifier

Scheme
GB-COH
Id
10184077

Address

Street Address
7 Curtain Road, Hackney
Locality
London
Postal Code
EC2A 3LT
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Title
Bridging Contract for Digital Patient Engagement and Inbound Communication Services Across Surrey and Sussex
Status
pending
Main Procurement Category
goods
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48814200
Description
Patient-administration system

Delivery locations

Entry 1
Region
UKJ2
Country
GB
Country Name
United Kingdom

Value

Including VAT
3,720,000
Amount
3,100,000
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-10184077
Name
Accurx Limited

Contract period

Starts
1 Apr 2026, 00:00
Ends
31 Mar 2028, 23:59

Related lots

1

Documents

Entry 1
Id
017668-2026
Document Type
awardNotice
Notice Type
UK5
Description
Transparency notice on Find a Tender
Published
27 Feb 2026, 09:07
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
31 Mar 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Woking · UKJ25 · GU21 5BH · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 017668-2026Transparency notice on Find a Tender ·