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PROCUREMENT OPPORTUNITY

MBC-1098 Customer Relations Management System

Melton Borough Council · award, contract

Tender information last checkedLast checked 4 Oct 2026, 18:16.

Opportunity overview

Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ieg4

Matched by number
Contract value
£257.7k
Awarded
Not supplied
Contract signed
21 Jul 2025
Award ID
017227-2026-1
Status
active
Identifier
GB-COH 05733146
Location
Manchester, UK, United Kingdom

Classification

  • CPV72212445 — Customer Relation Management software development services

Lots

  • Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN808200
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct Award from a Compliant framework.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72212445
Description
Customer Relation Management software development services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Melton Borough Council procured a single provider through the CCS G Cloud-14 framework, to develop and deliver an IT solution for Customer Services to deliver the following: 1. Enable staff, councillors, partner agencies and customers to access and manage forms and portal. 2. To provide a seamless digital customer journey. 3. Integration with all back-office systems - open API's 4. Location mapping within service requests. 5. Statistics and analytical tool. 6. Low code development for online forms. 7. Increasing automated approach to processing customer request. E.g. MIMO, CIC, Change of Address, Repairs, Missed Bins and ordering bins. 8. Cross platform accessibility. 9. Cloud based system. 10. Permissions based access. Customer data migration and cleansing.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKF22

Buyer, suppliers and contacts

Organisation 1
Name
Melton Borough Council
Id
GB-FTS-140051

Identifier

Legal Name
Melton Borough Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Parkside
Locality
Melton Mowbray
Region
UKF22
Postal Code
LE131GH
Country Name
United Kingdom

Contact

Name
Charlotte Highcock

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
ieg4
Id
GB-COH-05733146

Identifier

Legal Name
ieg4
Id
05733146
Scheme
GB-COH

Address

Street Address
Christian Douglass Accountants Limited 2 Jordan Street, Knott Mill, Manchester, England, M15 4PY
Locality
Manchester
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Welland Procurement Unit
Id
GB-FTS-175476

Identifier

Legal Name
Welland Procurement Unit

Address

Street Address
Melton Borough Council, Parkside, Station Approach
Locality
Melton Mowbray
Postal Code
LE13 1GH
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
017227-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-05733146
Name
ieg4

Contracts and changes

Entry 1
Id
017227-2026-1
Award ID
017227-2026-1
Status
active
Date Signed
22 Jul 2025, 00:00

Value

Amount
257,665
Currency
GBP

Recorded locations

  • Buyer location · Melton Mowbray · UKF22 · LE131GH · United Kingdom
  • Delivery location · UKF22

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 017227-2026award, contract ·