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PROCUREMENT OPPORTUNITY

Customer Satisfaction Survey (TfL 96997)

Transport for London · award, contract

Tender information last checkedLast checked 4 Oct 2026, 18:26.

Opportunity overview

Call off from CCS RM6126 - Research and Insights DPS

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Verian Group UK Limited

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
18 Feb 2026
Award ID
016993-2026-CW87422-1
Status
active
Identifier
GB-COH 13663077
Location
London, UK, United Kingdom

Classification

  • CPV73110000 — Research services

Lots

  • A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TfL 96997 - WS2646669456​​
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Call-off from the CCS RM6126 DPS - Under PCR2015. Categories were filtered by selection available on the CCS. All suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba. An expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
73110000
Description
Research services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
60%
Criterion 2
Name
Social value
Type
quality
Description
10%
Criterion 3
Name
Financial
Type
cost
Description
30%

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Name
Transport for London
Id
GB-FTS-17506

Identifier

Legal Name
Transport for London
No Identifier Rationale
notOnAnyRegister

Address

Street Address
5 Endeavour Square
Locality
London
Region
UK
Postal Code
E201JN
Country Name
United Kingdom

Contact

Name
Omega Ijie

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Description
Market Research
Organisation 2
Name
Verian Group UK Limited
Id
GB-COH-13663077

Identifier

Legal Name
Verian Group UK Limited
Id
13663077
Scheme
GB-COH

Address

Locality
London
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Transport for London
Id
GB-FTS-6187

Identifier

Legal Name
Transport for London

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
016993-2026-CW87422-1
Title
Customer Satisfaction Survey (TfL 96997)
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-13663077
Name
Verian Group UK Limited

Contracts and changes

Entry 1
Id
016993-2026-CW87422-1
Award ID
016993-2026-CW87422-1
Title
Customer Satisfaction Survey (TfL 96997)
Status
active
Date Signed
18 Feb 2026, 00:00

Recorded locations

  • Buyer location · London · UK · E201JN · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 016993-2026award, contract ·