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PROCUREMENT OPPORTUNITY

Operator for Kirkleatham Walled Garden Catering and Events Facility

Redcar and Cleveland Borough Council · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 18:17.

Opportunity overview

The Council is looking to appoint one organisation for the operation, management and commercial development of the Kirkleatham Walled Garden facility, including visitor attraction activities, admissions, catering, retail, weddings, events and venue hire. This is a concession contract with an initial duration of 5 years plus an optional 5 year extension available.

Classification

  • CPV55320000 — Meal-serving services
  • CPV55410000 — Bar management services
  • CPV79952000 — Event services
  • CPV79993100 — Facilities management services
  • CPV92500000 — Library, archives, museums and other cultural services

Lots

  • Lot 1£17m · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OPEN2026340
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Please be advised that Redcar & Cleveland Borough Council are conducting this procurement via Open (www.open-uk.org (https://www.open.uk.org)). If you go to Browse Opportunities at the top of the page and Filter on Redcar and Cleveland Borough Council you can then search for this opportunity. Tenders must be submitted via the Open system. If you require time-critical assistance on submitting your response, please contact the Open Support Team open.support@nepo.org For non-time critical issues, such as passwords, general account queries and location of information please visit Open hub via www.open-hub.org/how-to-guides/ (https://www.open-hub.org/how-to-guides/) or seek support from open.support@nepo.org. PLEASE NOTE: The system is accessible 24/7 however, technical support is only available Monday - Thursday 8:30am-5:00pm, Friday - 8:30am-4:30pm

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
The Contracting Authority intends to follow the process set out below in this Procurement : The Authority will operate a two-stage process comprising: - Stage 1 - Invitation to Tender and Tender Evaluation; and - Stage 2 - Preferred Bidder Appointment and Negotiation. The Contracting Authority reserves the right to vary the procedure and timeframes of the Procurement as set out in this ITT. Reasons for this may include, but are not limited to, supporting continued competition, avoiding unnecessary bidding cost and adhering to subsequent technical or legal guidance. Stage 1 - Invitation to Tender and Tender Evaluation At Stage 1, Suppliers are invited to submit a Tender response in accordance with the requirements of this ITT. The initial Tender responses shall include: - Procurement Specific Questionnaire - Business Plan Pricing Model - Award Questionnaire - ITT - Appendix B - Commercially Sensitive Information (To be returned if your Tender submission includes information considered by you to be confidential/commercially sensitive under the Freedom of Information Act 2000) - ITT - Appendix E - Form of Tender - ITT - Appendix F - Certificate of Non-Canvassing & Non-Collusion - ITT - Appendix G - Parent Company Declaration The Authority will evaluate Tenders in accordance with the evaluation criteria set out in this ITT and associated documents Only those Tenders that satisfy the Conditions of Participation as per the Procurement Specific Questionnaire will be subject to full evaluation. Following evaluation, the Authority will: - identify the highest scoring Tenderer based on the award criteria; and select that Tenderer as the Preferred Bidder. The Authority reserves the right not to appoint a Preferred Bidder where it considers that no Tender sufficiently meets its requirements. The Authority reserves the right to award following initial tenders without negotiation. Stage 2 - Preferred Bidder Appointment and Negotiation Following Stage 1, the Authority intends to enter into a period of negotiation with the Preferred Bidder. The purpose of the negotiation is to: - refine and finalise the business plan pricing model and pricing assumptions, including TUPE and FFE Maintenance implications - agree the detailed contractual terms, provided that such refinements do not materially alter the basis on which Tenders were evaluated - confirm all aspects of the Preferred Bidder's Tender to enable contract award. Negotiations will be limited to clarifying, refining and confirming the Preferred Bidder's Tender, including commercial, financial and contractual matters, provided that such negotiations do not: - materially alter the basis on which Tenders were evaluated; - introduce new award criteria; or - result in unequal treatment between Tenderers. At the conclusion of this stage, the Authority will either: - confirm the Preferred Bidder as the successful Supplier and proceed to Contract Award; or - where agreement cannot be reached, discontinue engagement with the Preferred Bidder and: - either abandon the Procurement; or - at its discretion, enter in to negotiations with the next highest ranked supplier, in accordance with the above. Without prejudice to its obligations under the Procurement Act 2023, the Authority reserves the right to: - amend the timetable or structure of the Procurement; - seek clarification or additional information from any Tenderer; - refrain from appointing a Preferred Bidder; - conduct engagement or negotiation with more than one Tenderer; and/or - award the Contract without undertaking the negotiation stage.

Special regime

concession

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
31 Jul 2026, 14:00

Enquiry period

Ends
24 Jul 2026, 14:00

Expected award period

Ends
11 Dec 2026, 23:59

Lot Details

No Lots Division Rationale
The services comprise an integrated concession involving operation of the visitor attraction, admissions, catering, retail, weddings, events and venue hire. Splitting into lots could undermine the commercial viability of the concession model.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
17,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Mobilisation
Description
Please describe your proposed approach to mobilising the contract to ensure a successful relaunch of the site from 22 March 2027. Your response should include the following: • Your approach to mobilising the contract from receiving final confirmation of award through to service commencement date, including details of key mobilisation activities, milestones & timelines - 4% • Your approach to staff recruitment, including temporary and permanent staff and volunteers, to ensure appropriate staffing levels for the relaunch - 4% • Details of how you will identify and manage risks in the mobilisation stage and work with relevant stakeholders to ensure a smooth and successful relaunch of the site - 2%

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Type
quality
Name
Methodology
Description
Please describe your methodology for delivery of this contract. Your response should include the following: • Your approach to the catering offer for the facility, including daytime and evening offer for all areas of the facility, this should include proposed menus for café & events including weddings - 5% • A proposed events programme for the first 2 years of the contract to maximise the events space and your approach to delivering Wedding and Events to a high standard, meeting customer expectations - 4% • Your approach to maintaining the Horticultural area/Gardens to a consistent high standard, throughout the year - 2% • Details of how you will utilise the retail space, including your proposed product range, to complement the wider visitor experience - 3% • Your proposals for dealing with fluctuations in demand across all elements of the facility, including details of the proposed operating hours of the facility - 4% • Details of how you will achieve, maintain and exceed quality standards, including operational and maintenance procedures, and your approach to managing fixtures and fittings - 2%

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 3
Type
quality
Name
Competency
Description
Please demonstrate the competency of your organisation and proposed delivery team to deliver all elements of this contract. Your response should include: • Your organisation's proposed staffing structure, detailing the key staff roles and how they will support with the delivery of a high-standard service delivery across catering, weddings, events, horticulture and retail - 6% • Details of your organisation's capability to deliver a multi‑service site, including catering, weddings, events, horticulture and retail - 8% • How your team will apply their skills and professional competencies to deliver high‑quality catering, weddings and events, maintain the horticultural gardens and operate the retail space. - 6%

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 4
Type
quality
Name
Marketing & Communications
Description
Please provide a detailed communications & marketing plan, to demonstrate how you will market the Kirkleatham Walled Garden and the proposed activities. Your response should include the following: • Details of how you will promote the site ahead of the full reopening - 2% • Your marketing strategy to maximise visitor numbers and commercial income across all areas - 2% • Details of your digital and social media offering, including details of the website and online booking process - 2% • Details of how you will market events, wedding and private hire to maximise the use of the facility - 2% • Details on how you will liaise with neighbours, the wider estate and contract stakeholders to promote the area - 2%

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 5
Type
quality
Name
Health & Safety
Description
Please detail how your organisation will manage health and safety requirements in the delivery of all the activities offered on site. Please include risk assessments and method statements that will be in place to cover the services detailed in the Specification. Your response should include the following: • How will you manage the health and safety of the public using and accessing the site, including large-scale events and weddings - 5% • How will you manage potential health and safety issues for employees, including how to protect employees from noise and vibration of equipment - 5%

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 6
Type
quality
Name
Business Plan Pricing Model
Description
Please complete the template provided at "Business Plan Pricing Model Tender Response Form" with your Business Plan Pricing Model. This should be accompanied by a narrative response (below) providing further explanation of the Business Plan model. On the tab marked RCBC payments, this is the annual payment you are proposing to pay to the Council. You should indicate if you are giving a Guaranteed Base Rent and/or a % of turnover.

Numbers

Entry 1
Number
20
Weight
percentageExact
Criterion 7
Type
quality
Name
Social Value
Description
Please complete the Social Value TOMs document included within the accompanying documentation.

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Committing to obtain required insurance levels if awarded a place on the Contract - Data protection - Health & Safety - Compliance with Equality Legislation Please see Tender for details.
Criterion 2
Type
technical
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see Tender for details.

Suitability

Sme
Yes

Contract period

Starts
22 Mar 2027, 00:00
Ends
21 Mar 2032, 23:59
Max Extent Date
21 Mar 2037, 23:59

Renewal

Description
1 x 60 month optional extension period. Extensions will be exercised at the sole discretion of the Contracting Authority, subject to satisfactory contractor performance and continued business need.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
55320000
Description
Meal-serving services
Entry 2
Scheme
CPV
Id
55410000
Description
Bar management services
Entry 3
Scheme
CPV
Id
79952000
Description
Event services
Entry 4
Scheme
CPV
Id
79993100
Description
Facilities management services
Entry 5
Scheme
CPV
Id
92500000
Description
Library, archives, museums and other cultural services

Delivery locations

Entry 1
Region
UKC12
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
059055-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Jun 2026, 15:17
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Redcar and Cleveland Borough Council
Id
GB-PPON-PHZX-3726-LWBD

Identifier

Scheme
GB-PPON
Id
PHZX-3726-LWBD

Address

Street Address
Redcar and Cleveland House, Kirkleatham Street
Locality
Redcar
Postal Code
TS10 1RT
Country
GB
Country Name
United Kingdom
Region
UKC12

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Redcar · UKC12 · TS10 1RT · United Kingdom
  • Delivery location · UKC12 · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 016185-2026Preliminary market engagement notice on Find a Tender ·
  2. 045217-2026Pipeline notice on Find a Tender ·
  3. 059055-2026Tender notice on Find a Tender ·