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PROCUREMENT OPPORTUNITY

Facilities Management Services

THAMES WATER UTILITIES LIMITED · Tender notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 19:07.

Opportunity overview

We are looking for one or more partners to deliver the following services: Lot 1 - Facilities Management - including cleaning, helpdesk, building maintenance and minor works Lot 2 - Security Guards - static guarding to mainly 29 operational and corporate sites plus adhoc security guarding as required Lot 3 - Catering across 3 corporate sites Lot 4 - Vending services - supply, stocking and maintenance of hot drink and can/snack machines across 18 operational and corporate sites. Each lot to be awarded to one supplier but suppliers can be successful for more than one lot. Facilities Management services vary significantly by site but touch all of our 3,935 sites to some extent as it includes a lot of our compliance responsibilities as well as reactive call-out services. All 4 lots will be awarded for an initial 5 year term as we want suppliers to work with us for the long term to deliver sustainable improvements to our estate and help us make a difference. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is Monday 23 March 2026, at 10:00 am .

Classification

  • CPV42933000 — Vending machines
  • CPV42968100 — Drinks dispensers
  • CPV55520000 — Catering services
  • CPV79710000 — Security services
  • CPV79993000 — Building and facilities management services
  • CPV90919100 — Cleaning services of office equipment

Lots

  • Facilities Management£117m
  • Security guard services£38m
  • Catering services£3m
  • Vending services£1.2m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
FA1730
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Please complete this form: https://forms.office.com/e/kxQC19vt7x
Expression Of Interest Deadline
23 Mar 2026, 10:00
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
PSQ - ITN - Negotiation - Award

Special regime

utilities

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
4
Method
withoutReopeningCompetition
Type
closed
Description
We are looking to award one supplier per lot. Each supplier shall be awarded all contracts under that lot. Prices shall be calculated using the pricing schedule within the agreement.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
16 Mar 2026, 17:00

Expected award period

Ends
11 Dec 2026, 23:59

Recurrence

Dates

Entry 1
Starts
11 Jan 2034, 23:59

Lots and requirements

Entry 1
Id
1
Title
Facilities Management
Description
This facilities management lot encompasses both soft and hard services at nearly 4,000 sites across the Thames Water region to various extents. For example 102 sites require cleaning, 144 require HVAC maintenance, 812 sites require asbestos surveys, 854 sites require legionella testing, 94 sites require fire system maintenance and all sites may require reactive call-outs. In addition to site-based activities, we also have 113 water fountains and 19 public spaces we need you to clean and maintain across London City. We require one supplier to directly deliver or manage subcontractors to deliver the entire range of services and to staff a helpdesk to manage incoming calls/requests and site access management. We are looking for a proactive supplier who can work with us to generate and implement ideas on how to ensure compliance and improve standards on our sites. Note that minor reactive work is included in the scope of this lot up to a maximum of £15,000 per project which will be directly awarded.
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
120,000,000
Amount
117,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical

Numbers

Entry 1
Number
55
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Type
quality
Name
Contractual terms

Numbers

Entry 1
Number
5
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Description
As detailed in the PSQ documentation.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.

Options

Description
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
Entry 2
Id
2
Title
Security guard services
Description
We are looking for one security partner to work with us to provide security guards across a range of permanent Thames Water locations as well as surge guarding and adhoc support in times of security events both on and off Thames Water sites. We currently have static guards on 29 sites including operational and corporate office sites who mainly manage access control for our staff, our visitors and our contractors during site opening hours. In addition we have events on sites such as broken access control and in public places such as guarding bottled water stations which require temporary guarding, sometimes taking over from our emergency mobile patrols. Please note that NSI Silver is a mandatory requirement.
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
39,000,000
Amount
38,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical

Numbers

Entry 1
Number
55
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Type
quality
Name
Contractual terms

Numbers

Entry 1
Number
5
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Description
As stipulated in the PSQ documentation.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.

Options

Description
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
Entry 3
Id
3
Title
Catering services
Description
We are looking for a catering provider to work with us to offer a subsidised coffee, snack and hot meal provision in our three main office buildings: two in Reading and one in Swindon town centre. We require the provider to provide breakfast, lunch and snacks to our office-based staff as well as hospitality services if required on site. The catering provider will be responsible for waste segregation, providing consumables and maintaining Thames Water-owned catering equipment.
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
3,100,000
Amount
3,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical

Numbers

Entry 1
Number
55
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Type
quality
Name
Contractual terms

Numbers

Entry 1
Number
5
Weight
percentageExact

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.

Options

Description
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.
Entry 4
Id
4
Title
Vending services
Description
We are looking for one vending supplier to provide us with a fully managed service for hot drink and snack/can vending to include machine provision, replenishment, cleaning and maintenance across 18 corporate and operational sites for at least five years.
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
1,200,000
Amount
1,190,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical

Numbers

Entry 1
Number
55
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Type
quality
Name
Contractual terms

Numbers

Entry 1
Number
5
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Description
As stipulated in PSQ documentation.
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2032, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.

Options

Description
The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79993000
Description
Building and facilities management services
Entry 2
Scheme
CPV
Id
90919100
Description
Cleaning services of office equipment

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
79710000
Description
Security services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
55520000
Description
Catering services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
42933000
Description
Vending machines
Entry 2
Scheme
CPV
Id
42968100
Description
Drinks dispensers

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKJ
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
016112-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Feb 2026, 14:16
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
THAMES WATER UTILITIES LIMITED
Id
GB-COH-02366661

Identifier

Scheme
GB-COH
Id
02366661

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PNQQ-4647-DTCV

Address

Street Address
Clearwater Court
Locality
Reading
Postal Code
RG1 8DB
Country
GB
Country Name
United Kingdom
Region
UKJ11

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility

Recorded locations

  • Buyer location · Reading · UKJ11 · RG1 8DB · United Kingdom
  • Delivery location · UKI · United Kingdom
  • Delivery location · UKJ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 016112-2026Tender notice on Find a Tender ·