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PROCUREMENT OPPORTUNITY

Provision of Broker Services for Medical Insurance Scheme for CBS staff - BHC Kigali

Foreign, Commonwealth and Development Office · Tender notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 18:11.

Opportunity overview

The purpose of this tender is to appoint a single medical insurance broker in Kigali, Rwanda to provide brokerage services for the British High Commission (BHC) medical insurance scheme for its country-based staff and their eligible dependants. The appointed broker will be responsible for sourcing appropriate medical insurance solutions, advising on market options, supporting procurement of the insurance provider, and managing the medical insurance contract. This includes claims support, provider network oversight, reporting, and ongoing member support. The services must align with organisational requirements, applicable local regulations, and value-for-money principles. The contract will be for an initial period of three (3) years, with the option to extend for a further period of up to one (1) years, subject to satisfactory performance.

Classification

  • CPV66512200 — Health insurance services

Lots

  • Lot 1£338k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
12720
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
The Competitive Flexible Procedure will be conducted as follows: Invitation to Tender - Submission of initial tenders to ensure that they satisfy FCDOs requirements, are affordable and manage risks appropriately. Publication of ITT and tender documents via the FCDO e‑sourcing portal (Jaggaer). Brokers submit a single-stage written Tender, including: • Conditions of Participation (pass/fail); • Technical Response. • Commercial Response (commission structure and pricing transparency). Evaluation - Tenders will be evaluated against the published award criteria: Technical Quality – 70% Commercial (Commission Transparency & Value) – 30% Only compliant bids meeting all Conditions of Participation will be evaluated. Post tender clarification - if required - post-tender clarification for the purposes of verifying the content of final tenders. Best and Final Offer (BAFO) – if required - The Authority reserves the right to invite one or more bidders to submit a Best and Final Offer (BAFO). BAFO may be used to clarify or improve service delivery proposals or commission transparency. Participation in BAFO is at the Authority’s discretion and will be conducted transparently and equally. Preferred supplier - this stage will be used to develop and finalise the final contract with the most advantageous tenderer. Contract Award - Contract award will be made to the Most Advantageous Tender (MAT) following evaluation and (where applicable) BAFO. A mandatory standstill period will apply prior to contract signature. The Authority reserves the right to conclude the procurement without invoking BAFO where it is satisfied that the Stage 1 evaluation identifies the MAT.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
24 Jun 2026, 14:00

Enquiry period

Ends
1 Jun 2026, 16:00

Expected award period

Ends
23 Sept 2026, 23:59

Recurrence

Dates

Entry 1
Starts
2 Dec 2030, 23:59

Amendments

Entry 1
Description
The notice has been amended to clarify the description of the services required and to ensure alignment across the tender documentation. In addition, the procurement timelines, including the enquiry and tender submission deadlines, have been updated to allow sufficient time for bidders to prepare and submit quality responses. These changes do not alter the overall scope of the requirement.
Id
047347-2026

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
338,035
Amount
338,035
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical Criteria
Description
The Technical evaluation will assess the bidder’s ability to deliver high‑quality medical aid insurance brokerage services in line with the Statement of Requirements. The following sub‑criteria will be applied: T1 – Service Delivery and Methodology (25%) Assessment of the bidder’s proposed approach to delivering the full scope of brokerage services, including contract management, customer service, and administrative processes. T2 – Data Protection, Risk and Business Continuity (5%) Evaluation of the bidder’s approach to managing risks, protecting personal data, and ensuring operational continuity. T3 – Healthcare Network Coverage and Accessibility (10%) Assessment of the bidder’s ability to provide access to a comprehensive and geographically appropriate healthcare network. T4 – Communication and Stakeholder Engagement (10%) Evaluation of the bidder’s communication strategy for engaging with the Authority and beneficiaries throughout the contract lifecycle. T5 – Performance Management and Continuous Improvement (5%) Assessment of systems for monitoring service delivery, managing performance against KPIs, and implementing improvements. T6 – Resourcing and Organisational Capability (15%) Evaluation of the proposed team structure, resources, and organisational capacity to deliver the services. Technical responses will be scored using a structured scoring methodology (0–4 scale), reflecting the level of confidence in the bidder’s ability to meet the requirements.

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
cost
Name
Commercial Criteria
Description
The Commercial evaluation will assess the transparency, competitiveness, and value for money of the bidder’s commercial proposal within a commission‑based model. C1 – Commission Transparency and Value for Money (30%) Assessment of the bidder’s proposed commission structure, including: Full disclosure of commission rates and payment arrangements; Absence of hidden fees or undisclosed incentives; Alignment of remuneration with service performance and client outcomes; Market competitiveness and reasonableness of commission levels. The Authority will evaluate how the proposed commercial model delivers value for money over the contract duration, ensuring transparency and compliance with procurement principles.

Numbers

Entry 1
Number
30
Weight
percentageExact

Contract period

Starts
1 Dec 2026, 00:00
Ends
30 Nov 2029, 23:59
Max Extent Date
30 Nov 2030, 23:59

Renewal

Description
Subject to satisfactory performance of the service provider

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66512200
Description
Health insurance services

Delivery locations

Entry 1
Region
RW
Country
RW
Country Name
Rwanda

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
047347-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
21 May 2026, 16:23
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Foreign, Commonwealth and Development Office
Id
GB-PPON-PXRR-8771-PHVX

Identifier

Scheme
GB-PPON
Id
PXRR-8771-PHVX

Address

Street Address
King Charles Street
Locality
London
Postal Code
SW1A 2AH
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2AH · United Kingdom
  • Delivery location · RW · Rwanda

Notice and amendment history

5 published notice versions reviewed by ProcuraAxis.

5 VERSIONS
  1. 010880-2026Preliminary market engagement notice on Find a Tender ·
  2. 042154-2026Tender notice on Find a Tender ·
  3. 047333-2026Tender notice on Find a Tender ·
  4. 047343-2026Tender notice on Find a Tender ·
  5. 047347-2026Tender notice on Find a Tender ·