Opportunity overview
Northumbrian Water Limited (NWL) seeks to appoint a partner/s to provide cyber security licensing and associated support services across a suite of critical security technologies used throughout the organisation. NWL is seeking the provision of licences either directly from the technology vendors or through an approved reseller NWL is looking to appoint partner/s who can support the organisation's current and future cyber security requirements over the next three years, with the option to extend the contract for a further three years. The contract has been split into the following Lots: Lot 1 - Zscaler Cloud-Based Web Filtering Licences & Support Lot 2 - Forticare Support Services for Fortinet Infrastructure Lot 3 - Mimecast Internet and Email Security / Firewall Licences & Support Lot 4 - Strumap Flushing Designer Licences & Support The scope of work to be undertaken by the successful bidders is anticipated to be as follows: Provide NWL with the required licences (directly or via an authorised reseller) to maintain the secure and compliant operation of the relevant platforms and services. Work collaboratively with NWL's Cyber Security and IT teams to ensure licences, service tiers, and contract arrangements meet business and operational requirements. Offer access to experienced resources capable of providing effective licence management, optimisation, best-practice guidance, and product expertise. Ensure seamless support arrangements, including access to updates, patches, and technical assistance aligned to the licensing model. Assist in maintaining a stable operational environment through timely renewal, lifecycle management, usage reporting, and escalation of issues where required. Provide clear, accurate, and auditable reporting relating to licences, consumption, support activity, and renewal cycles. Northumbrian Water Limited (NWL) seeks to appoint a partner/s to provide cyber security licensing and associated support services across a suite of critical security technologies used throughout the organisation. NWL is seeking the provision of licences either directly from the technology vendors or through an approved reseller NWL is looking to appoint partner/s who can support the organisation's current and future cyber security requirements over the next three years, with the option to extend the contract for a further three years. The contract has been split into the following Lots: Lot 1 - Zscaler Cloud-Based Web Filtering Licences & Support Lot 2 - Forticare Support Services for Fortinet Infrastructure Lot 3 - Mimecast Internet and Email Security / Firewall Licences & Support Lot 4 - Strumap Flushing Designer Licences & Support The scope of work to be undertaken by the successful bidders is anticipated to be as follows: Provide NWL with the required licences (directly or via an authorised reseller) to maintain the secure and compliant operation of the relevant platforms and services. Work collaboratively with NWL's Cyber Security and IT teams to ensure licences, service tiers, and contract arrangements meet business and operational requirements. Offer access to experienced resources capable of providing effective licence management, optimisation, best-practice guidance, and product expertise. Ensure seamless support arrangements, including access to updates, patches, and technical assistance aligned to the licensing model. Assist in maintaining a stable operational environment through timely renewal, lifecycle management, usage reporting, and escalation of issues where required. Provide clear, accurate, and auditable reporting relating to licences, consumption, support activity, and renewal cycles. Below is an overview of the core components for each Lot within this tendering exercise. Lot 1 - Zscaler Cloud Based Web Filtering Fx Product - Zscaler License type - Endpoint per user Quantity - 3500 Unit - Each Length - 3 Years - (option to extend for 3 years) Pricing type - Unit price License Type - Annual Premium Support Services Quantity - 1 Unit - Annual Length - 3 years - (option to extend for 3 years) Pricing Type - Lump sum Lot 2 - Foritcare Support Fx Product - FortiGate License Type - see xls spreadsheet in Ariba Lot 3 - Mimecast Internet and Email Security/Firewall Fx Product - Mimecast License Type - Mimecast S1 Quantity - 4000 Unit - Each Length - 3 Years - (option to extend for 3 years) Pricing type - Unit price License Type - DMARC Analyzer - T4 Quantity - 5 Unit - Each Length - 3 Years - (option to extend for 3 years) Pricing type - Unit price License Type - Add On - Secure Messaging (Per User) Quantity - 250 Unit - Each Length - 3 Years - (option to extend for 3 years) Pricing type - Unit price License Type - Advanced Support Quantity - 1 Unit - Annual Length - 3 Years - (option to extend for 3 years) Pricing type - Lump sum Lot 4 - Strumap Flushing Designer Licences and Support Fx Product - NPS Strumap Flushing Designer CRM: 103338 (Version 5.4.3.029) The details the start dates of our current contracts on the above lots are listed below Lot 1 - Zscaler Cloud Based Web Filtering Fx Contract start - 18/04/2026 Lot 2 - Lot 2 - Foritcare Support Fx Contract start- 23/06/2026 Lot 3 - Mimecast Internet and Email Security/Firewall Fx Contract start- 30/04/2026 Lot 4 - Strumap Flushing Designer Licences and Support Fx Contract start - 1/06/2026 Please note existing licences across the four Lots expire on different dates; therefore, NWL requires all new agreements to be co‑terminous with a unified contract end date of 22/06/2029, with an option to extend to 22/06/2032. Bidders must ensure that any additional months required to align contract end dates are reflected within their pricing. The requirement in months for each lot are as follows : Lot 1 - 38 months Lot 2 - 36 months Lot 3 - 38 months Lot 4 - 37 months
Classification
- CPV48218000 — License management software package
- CPV72261000 — Software support services
Lots
- Zscaler Cloud Based Web Filtering£450k
- Forticare support£258k
- Mimecast Internet and Email Security/Firewall£228k
- Strumap Flushing Designer Licences and Support£264k
Documents and notices
- Tender notice on Find a TenderOpen source ↗
- technicalSpecificationsOpen source ↗
- biddingDocumentsOpen source ↗