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PROCUREMENT OPPORTUNITY

ITSM Toolset

London Borough of Harrow · Contract details notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 00:53.

Opportunity overview

IT Service Management (ITSM) processes (including, but not limited to incidents, major incidents, request fulfilment, change, problem and security event management). Management Information for reporting and performance management purposes. The ITSM platform is widely used by internal teams and key suppliers to manage demand from end users from notification of the issue through to resolution of tickets logged. 2026/2027 costs include licensing to implement a chatbot which can handle common requests as well as generative AI which helps generate ticket summaries, suggests next actions and auto-creates content such as knowledge base articles.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ULTIMA BUSINESS SOLUTIONS LTD.

Matched by number
Contract value
£126.8k
Awarded
Not supplied
Contract signed
3 Feb 2026
Including VAT
£152.1k
Award ID
1
Status
active
Identifier
GB-COH 02521249
Location
Reading, UKJ11, RG2 0NA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0615eb
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Harrow
Id
GB-PPON-PQRC-2343-GRQR

Identifier

Scheme
GB-PPON
Id
PQRC-2343-GRQR

Address

Street Address
Forward Drive
Locality
Harrow
Postal Code
HA3 8FL
Country
GB
Country Name
United Kingdom
Region
UKI74

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
ULTIMA BUSINESS SOLUTIONS LTD.
Id
GB-COH-02521249

Identifier

Scheme
GB-COH
Id
02521249

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHLP-4331-RRXJ

Address

Street Address
Gainsborough House
Locality
Reading
Postal Code
RG2 0NA
Country
GB
Country Name
United Kingdom
Region
UKJ11

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKI74
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-02521249
Name
ULTIMA BUSINESS SOLUTIONS LTD.

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
No
Date Signed
3 Feb 2026, 00:00

Period

Starts
17 Feb 2026, 00:00
Ends
16 Feb 2027, 23:59

Value

Including VAT
152,128.01
Amount
126,773.34
Currency
GBP

Documents

Entry 1
Id
009684-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
3 Feb 2026, 18:15
Format
text/html

Recorded locations

  • Buyer location · Harrow · UKI74 · HA3 8FL · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 009684-2026Contract details notice on Find a Tender ·