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PROCUREMENT OPPORTUNITY

Citizen Omni-Channel Communications

Citizen Housing Group Ltd · award, contract

Tender information last checkedLast checked 5 Oct 2026, 01:13.

Opportunity overview

This contract is for software to improve and upgrade all methods of communication Citizen has with residents. This contract has been procured by direct award via G-Cloud 14.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Incline-IT Limited

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
1 Mar 2025
Award ID
009187-2026-1
Status
active
Identifier
GB-COH 11864190
Location
Northwich, UKG, CW9 7TL, United Kingdom

Classification

  • CPV48510000 — Communication software package

Lots

  • The procurement was a direct award via G-Cloud 14Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0614be
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
There was no call to tender, this was a direct award via G-Cloud 14 framework.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48510000
Description
Communication software package

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
The procurement was a direct award via G-Cloud 14
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
The initial term of the contract is 24 months, and there are optional extensions of an additional 24 months.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG

Buyer, suppliers and contacts

Organisation 1
Name
Citizen Housing Group Ltd
Id
GB-COH-8181

Identifier

Legal Name
Citizen Housing Group Ltd
Id
8181
Scheme
GB-COH

Address

Street Address
4040 Lakeside
Locality
Birmingham
Region
UKG
Postal Code
B377YN
Country Name
United Kingdom

Contact

Name
Thomas Hurst

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
06
Description
Housing and community amenities
Organisation 2
Name
Incline-IT Limited
Id
GB-COH-11864190

Identifier

Legal Name
Incline-IT Limited
Id
11864190
Scheme
GB-COH

Address

Street Address
Century House, Gadbrook Business Centre
Locality
Northwich
Region
UKG
Postal Code
CW9 7TL
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
High Court of Justice
Id
GB-FTS-1412

Identifier

Legal Name
High Court of Justice

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
009187-2026-1
Title
Citizen Omni-channel Communications
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-11864190
Name
Incline-IT Limited

Contracts and changes

Entry 1
Id
009187-2026-1
Award ID
009187-2026-1
Title
Citizen Omni-channel Communications
Status
active
Date Signed
1 Mar 2025, 00:00

Recorded locations

  • Buyer location · Birmingham · UKG · B377YN · United Kingdom
  • Delivery location · UKG

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 009187-2026award, contract ·