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PROCUREMENT OPPORTUNITY

Services-Framework-Debt Collection

UNITED UTILITIES WATER LIMITED · Planned procurement notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 03:06.

Opportunity overview

Service Requirement - Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: - Recovery of live debt on existing customer base. - Trace and Collect on Leaver Debts. - Field visits for various campaign activity. - Campaign Activity for earlier collections. - Specialist activities e.g. Probate.

Classification

  • CPV79940000 — Collection agency services

Lots

  • Lot 1Value not stated

Documents and notices

  • Planned procurement notice on Find a TenderOpen source ↗
  • The purpose of this PPN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services. Interested parties are requested to provide information on how your Company could provide part or all of the services required by completing the matrix attached. (The scope of this requirement may include but is not limited to the attached matrix:)Open source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PRO004741
Status
planned
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
United Utilities is seeking to gather information from suppliers with a capability to provide the services either in part or in whole. If you have experience in this area, please could you provide at a minimum the following information and submit to Charlotte.whelan@uuplc.co.uk: • Company Name. • Contact details, including locations, telephone number, email address, main point of contact and position in the company. • Completion of the matrix (spreadsheet) to identify what service/s you can offer. • Details of your company's core/specialist skills • Case studies from any similar debt collection contracts that your company has completed within a regulated environment in the last 2 years. • A response to this PPN does not guarantee any invitation to participate in any future procurement process that United Utilities may conduct. Applicants will be required to participate in a pre-qualification process.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Is Accelerated
Yes
Accelerated Rationale
Negotiated tendering period - utilities/not central government

Special regime

utilities

Techniques

Has Framework Agreement
Yes

Submission terms

Languages

en

Tender Period

Ends
10 Feb 2026, 14:00

Enquiry period

Ends
3 Feb 2026, 14:00

Expected award period

Ends
10 Nov 2026, 23:59

Communication

Future Notice Date
28 Jan 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
planned

Contract period

Starts
1 Dec 2026, 00:00
Ends
30 Nov 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79940000
Description
Collection agency services

Delivery locations

Entry 1
Region
UKD
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
A-11032
Document Type
biddingDocuments
Description
The purpose of this PPN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services. Interested parties are requested to provide information on how your Company could provide part or all of the services required by completing the matrix attached. (The scope of this requirement may include but is not limited to the attached matrix:)
Format
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet

Planning and budget

Documents

Entry 1
Id
007121-2026
Document Type
plannedProcurementNotice
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Published
27 Jan 2026, 13:56
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
UNITED UTILITIES WATER LIMITED
Id
GB-COH-02366678

Identifier

Scheme
GB-COH
Id
02366678

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PVVB-5589-BWHX

Address

Street Address
Haweswater House, Lingley Green Avenue
Locality
Great Sankey
Postal Code
WA5 3LP
Country
GB
Country Name
United Kingdom
Region
UKD61

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility

Recorded locations

  • Buyer location · Great Sankey · UKD61 · WA5 3LP · United Kingdom
  • Delivery location · UKD · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 007121-2026Planned procurement notice on Find a Tender ·