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PROCUREMENT OPPORTUNITY

Contract Award for Freshworks ITSM Software

Royal Borough of Kensington and Chelsea · award, contract

Tender information last checkedLast checked 5 Oct 2026, 03:19.

Opportunity overview

The provision of ITSM Software

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Freshworks Inc

No match
Contract value
£340k
Awarded
Not supplied
Contract signed
24 Nov 2025
Award ID
006794-2026-1
Status
active
Identifier
N/A
Location
California, US, United States

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud SoftwareValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-060ee6
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48000000
Description
Software package and information systems

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Delivery Location

Description
UNITED KINGDOM

Buyer, suppliers and contacts

Organisation 1
Name
Royal Borough of Kensington and Chelsea
Id
GB-FTS-95443

Identifier

Legal Name
Royal Borough of Kensington and Chelsea

Address

Street Address
The Town Hall, Hornton Street
Locality
London
Region
UK
Postal Code
W8 7NX
Country Name
United Kingdom

Contact

Name
Strategic Procurement
Telephone
+44 02073613000

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Freshworks Inc
Id
GB-FTS-172633

Identifier

Legal Name
Freshworks Inc
Id
N/A

Address

Street Address
2950 S. Delaware Street, Suite 201, San Mateo
Locality
California
Region
US
Country Name
United States

Roles

supplier

Details

Scale
large
Organisation 3
Name
Public Procurement Review Service
Id
GB-FTS-35777

Identifier

Legal Name
Public Procurement Review Service

Address

Street Address
70 Whitehall
Locality
London
Postal Code
SW1A 2AS
Country Name
United Kingdom

Roles

reviewBody

Details

Award information

Award 1
Id
006794-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-172633
Name
Freshworks Inc

Contracts and changes

Entry 1
Id
006794-2026-1
Award ID
006794-2026-1
Status
active
Date Signed
24 Nov 2025, 00:00

Value

Amount
340,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · W8 7NX · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 006794-2026award, contract ·