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PROCUREMENT OPPORTUNITY

Contract Award- Provision and management of IT service desk

Royal Borough of Kensington and Chelsea · award, contract

Tender information last checkedLast checked 5 Oct 2026, 03:27.

Opportunity overview

The provision and management of the IT service desk

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Agilisys Ltd

Matched by exact name
Contract value
£1.6m
Awarded
Not supplied
Contract signed
22 Oct 2025
Award ID
006697-2026-1
Status
active
Identifier
04327369
Location
London, UK, W12 7RZ, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Direct award via CCS -Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational ManagementValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-060eaa
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct award via the Crown Commercial Services Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Direct award via CCS -Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Service Delivery Management
Type
quality
Description
50%
Criterion 2
Name
Service Delivery Management
Type
quality
Description
25
Criterion 3
Name
Price
Type
cost
Description
50%

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Delivery Location

Description
UNITED KINGDOM

Buyer, suppliers and contacts

Organisation 1
Name
Royal Borough of Kensington and Chelsea
Id
GB-FTS-95443

Identifier

Legal Name
Royal Borough of Kensington and Chelsea

Address

Street Address
The Town Hall, Hornton Street
Locality
London
Region
UK
Postal Code
W8 7NX
Country Name
United Kingdom

Contact

Name
Strategic Procurement
Telephone
+44 02073613000

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Agilisys Ltd
Id
GB-FTS-172607

Identifier

Legal Name
Agilisys Ltd
Id
04327369

Address

Street Address
Scale Space, Imperial College White City Campus, 58 Wood Lane
Locality
London
Region
UK
Postal Code
W12 7RZ
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Public Procurement Review Service
Id
GB-FTS-35777

Identifier

Legal Name
Public Procurement Review Service

Address

Street Address
70 Whitehall
Locality
London
Postal Code
SW1A 2AS
Country Name
United Kingdom

Roles

reviewBody

Details

Award information

Award 1
Id
006697-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-172607
Name
Agilisys Ltd

Contracts and changes

Entry 1
Id
006697-2026-1
Award ID
006697-2026-1
Status
active
Date Signed
23 Oct 2025, 00:00

Value

Amount
1,558,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · W8 7NX · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 006697-2026award, contract ·