Essentials 25 renewal — ProcuraAxis

Opportunity overview

Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

EY Professional Services Limited

Matched by number

Contract value: £21.8k
Awarded: Not supplied
Contract signed: 12 Jan 2026
Award ID: 006565-2026-1
Status: active
Identifier: GB-COH 06015277
Location: London, UK, United Kingdom

Classification

CPV72261000 — Software support services

Lots

Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: LMU2025-1936
Status: complete
Main Procurement Category: services
Procurement Method: limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Why this procedure was chosen: This was procured direct with the supplier via a G-Cloud CCS framework

Legal basis

Id: 32014L0024
Scheme: CELEX

Classification

Scheme: CPV
Id: 72261000
Description: Software support services

Techniques

Has Framework Agreement: Yes

Covered By

GPA

Procedure reasons

Entry 1

Scheme: TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id: D_OUTSIDE_SCOPE
Description: The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1

Id: 1
Description: Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.
Has Options: No
Status: cancelled

Award criteria

Criteria

Criterion 1

Type: price

Items and delivery

Item 1

Id: 1
Related Lot: 1

Delivery locations

Entry 1

Region: UK

Buyer, suppliers and contacts

Organisation 1

Name: LONDON METROPOLITAN UNIVERSITY
Id: GB-COH-00974438

Identifier

Legal Name: LONDON METROPOLITAN UNIVERSITY
Id: 00974438
Scheme: GB-COH

Address

Street Address: London Metropolitan University
Locality: London
Region: UKI43
Postal Code: N78DB
Country Name: United Kingdom

Contact

Name: Ryan Bushell
Email: r.bushell@londonmet.ac.uk

Roles

buyer

Details

Url: https://www.londonmet.ac.uk/ ↗

Classifications

Entry 1

Scheme: TED_CA_TYPE
Id: BODY_PUBLIC
Description: Body governed by public law

Entry 2

Scheme: COFOG
Id: 09
Description: Education

Organisation 2

Name: EY Professional Services Limited
Id: GB-COH-06015277

Identifier

Legal Name: EY Professional Services Limited
Id: 06015277
Scheme: GB-COH

Address

Locality: London
Region: UK
Country Name: United Kingdom

Roles

supplier

Details

Url: https://www.ey.com/en_uk ↗
Scale: large

Organisation 3

Name: London Metropolitan University
Id: GB-FTS-81866

Identifier

Legal Name: London Metropolitan University

Address

Locality: London
Country Name: United Kingdom

Roles

reviewBody

Award information

Award 1

Id: 006565-2026-1
Status: active

Related lots

Suppliers

Supplier 1

Id: GB-COH-06015277
Name: EY Professional Services Limited

Contracts and changes

Entry 1

Id: 006565-2026-1
Award ID: 006565-2026-1
Status: active
Date Signed: 12 Jan 2026, 00:00

Value

Amount: 21,760
Currency: GBP

Recorded locations

Buyer location · London · UKI43 · N78DB · United Kingdom
Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

006565-2026award, contract · 26 Jan 2026, 11:42