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PROCUREMENT OPPORTUNITY

Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan

British Council · Tender notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 03:36.

Opportunity overview

The primary objective of this ITT is to find a professional call centre company to support British Council ESAT-J in Japan to provide a standardized, efficient, security, integrity and scalability in the delivery process across Tokyo.

Classification

  • CPV79512000 — Call centre

Lots

  • Lot 1£2.2m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-060e12
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
21 Feb 2026, 00:00

Enquiry period

Ends
2 Feb 2026, 00:00

Expected award period

Ends
4 Mar 2026, 23:59

Contract terms

Financial Terms
30 Days after submitting undisputed invoice

Amendments

Entry 1
Description
ITT timeline updated
Id
006551-2026

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
2,400,000
Amount
2,181,818
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Annex 3_Supplier Response
Description
Annex 3_Supplier Response

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Annex 4 - Pricing Approach
Description
Annex 4 - Pricing Approach

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Starts
1 Apr 2026, 01:00
Ends
1 Apr 2028, 00:59
Max Extent Date
2 Apr 2028, 00:59

Renewal

Description
Based on performance

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
JP
Country
JP
Country Name
Japan

Published documents

Entry 1
Id
A-10900
Document Type
biddingDocuments
Description
ITT Open Procedure_Call Centre ESAT-J_26Jan26 - UK4
Format
application/octet-stream
Entry 2
Id
A-10901
Document Type
biddingDocuments
Description
Annex 1 (Terms and Conditions of contract)
Format
application/octet-stream
Entry 3
Id
A-10902
Document Type
biddingDocuments
Description
Annex 2_Procurement Specific Questionnaire
Format
application/octet-stream
Entry 4
Id
A-10903
Document Type
biddingDocuments
Description
Annex 3_Supplier Response
Format
application/octet-stream
Entry 5
Id
A-10904
Document Type
biddingDocuments
Description
Annex 4 - Pricing Approach
Format
application/octet-stream
Entry 6
Id
A-10906
Document Type
biddingDocuments
Description
Annex 5 - Detailed Scope Document
Format
application/octet-stream
Entry 7
Id
A-10907
Document Type
biddingDocuments
Description
Ratio Analysis spreadsheet
Format
application/octet-stream
Entry 8
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 9
Id
006551-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
26 Jan 2026, 11:33
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
British Council
Id
GB-PPON-PHTN-1551-GCQH

Identifier

Scheme
GB-PPON
Id
PHTN-1551-GCQH

Address

Street Address
1-2 Kagurazaka
Locality
Tokyo
Postal Code
162-0825
Country
JP
Country Name
Japan
Region
JP

Contact

Name
MohammadNur Nabi

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Tokyo · JP · 162-0825 · Japan
  • Delivery location · JP · Japan

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 006490-2026Tender notice on Find a Tender ·
  2. 006498-2026Tender notice on Find a Tender ·
  3. 006551-2026Tender notice on Find a Tender ·