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PROCUREMENT OPPORTUNITY

AMC - Telecare Equipment's

The Council of the Coventry City · planning

Tender information last checkedLast checked 5 Oct 2026, 03:46.

Opportunity overview

AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK

Classification

  • CPV50000000 — Repair and maintenance services

Lots

  • SUMMARY OF PROVIDER REQUIREMENTS Service Delivery •Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. •Support a wide range of individuals (age 18+) •Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements •Real-time dashboard for service levels. •Automated call prioritization and routing based on operator skill sets. •Comprehensive call logging and audio recording/playback. •Integration with device management platforms and corporate email server. •Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
COV - 25272
Status
planned
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
50000000
Description
Repair and maintenance services

Communication

Future Notice Date
10 Apr 2026, 00:00

Participation Fees

Entry 1
Id
1

Type

document

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
SUMMARY OF PROVIDER REQUIREMENTS Service Delivery •Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. •Support a wide range of individuals (age 18+) •Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements •Real-time dashboard for service levels. •Automated call prioritization and routing based on operator skill sets. •Comprehensive call logging and audio recording/playback. •Integration with device management platforms and corporate email server. •Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.
Status
planned

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
50000000
Description
Repair and maintenance services

Delivery locations

Entry 1
Region
UKG33

Buyer, suppliers and contacts

Organisation 1
Name
The Council of the Coventry City
Id
GB-FTS-172504

Identifier

Legal Name
The Council of the Coventry City
Id
PMJC-6861-XJPP
Scheme Entered
Coventry City Council

Address

Street Address
Council House, Earl Street
Locality
Coventry
Region
UKG33
Postal Code
CV15RR
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services

Recorded locations

  • Buyer location · Coventry · UKG33 · CV15RR · United Kingdom
  • Delivery location · UKG33

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 006396-2026planning ·