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PROCUREMENT OPPORTUNITY

Interactive Voice Recognition (IVR) Design Consultation & Audio Recording Services

Student Loans Company · Tender notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 04:07.

Opportunity overview

This ITT relates to the procurement of IVR Design Consultation and Audio Recording Services in line with SLC’s brand and subsequent Voice Recording Delivery to support SLC’s suite of 20 IVR’s. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Data-and-voice-media./F55GY98MD8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/F55GY98MD8

Classification

  • CPV32583000 — Data and voice media
  • CPV79990000 — Miscellaneous business-related services
  • CPV98390000 — Other services

Lots

  • Lot 1£66k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
2025-TR-0148
Status
active
Procurement Method
open
Procurement Method Details
Below threshold - open competition
Main Procurement Category
services
Above Threshold
No

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Tender Period

Ends
9 Feb 2026, 12:00

Enquiry period

Ends
30 Jan 2026, 12:00

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
79,200
Amount
66,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Criterion 1

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Criterion 2

Numbers

Entry 1
Number
70
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
14 Mar 2026, 00:00
Ends
13 Mar 2027, 23:59
Max Extent Date
13 Mar 2028, 23:59

Renewal

Description
one 12 month extension option available, subject to performance and budgetary approval.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
32583000
Description
Data and voice media
Entry 2
Scheme
CPV
Id
79990000
Description
Miscellaneous business-related services
Entry 3
Scheme
CPV
Id
98390000
Description
Other services

Published documents

Entry 1
Id
005919-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
22 Jan 2026, 16:06
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Student Loans Company
Id
GB-PPON-PMXL-3278-BCWT

Identifier

Scheme
GB-PPON
Id
PMXL-3278-BCWT

Address

Street Address
10 Clyde Place
Locality
Glasgow
Postal Code
G5 8DF
Country
GB
Country Name
United Kingdom
Region
UKM82

Contact

Name
Susan Butcher

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Glasgow · UKM82 · G5 8DF · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 005919-2026Tender notice on Find a Tender ·