ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

National Insurance & PAYE Service Support and Change

HM Revenue & Customs · Tender notice on Find a Tender

Tender information last checkedLast checked 24 Sept 2026, 06:58.

Opportunity overview

HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1£470.1m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SR2851521689
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Tenders to Stage 1 must be submitted via HMRC SAP Ariba To be invited to submission please provide HMRC with your Contact details and Ariba ANID at the link below: https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=PPdSrBr9mkqOekokjzE54VDYqwSCr7NDnG6zP6Mo6AJUNzBTRzdaNEdDUjNSRUZaUTQ1NjhTQ0FUSy4u To register for an HMRC SAP Ariba account please follow the link below in full. Please note that to access HMRC's version of SAP Ariba for the first time you must enter via the below link regardless of whether you have an existing account for the wider SAP Ariba procurement network. http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
HMRC is proposing the following structure: Stage 1 - Conditions of Participation Stage 2 - Invitation to Submit Initial Tender Stage 3 - Hackathon and Best and Final Offer HMRC reserves the right to amend the CFP inline with the Tender documentation.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
19 Oct 2026, 23:59

Expected award period

Ends
26 Oct 2026, 23:59

Recurrence

Dates

Entry 1
Starts
2 Nov 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
501,400,000
Amount
470,100,000
Currency
GBP

Award criteria

Weighting Description
PQP Standard Plus Evaluation methodology

Criteria

Criterion 1
Type
quality
Name
Technical Quality Criteria
Criterion 2
Type
quality
Name
Social Value Criteria
Criterion 3
Type
cost
Name
Pricing Response

Selection criteria

Criteria

Criterion 1
Type
economic
Description
As in the Tender Instructions
Criterion 2
Type
technical
Description
As in the Tender Instructions

Contract period

Starts
25 Jun 2027, 00:00
Ends
24 Jun 2032, 23:59
Max Extent Date
24 Jun 2034, 23:59

Renewal

Description
Two (2) One (1) year extensions

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
090260-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Sept 2026, 15:39
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
HM Revenue & Customs
Id
GB-PPON-PVMW-8599-JZNJ

Identifier

Scheme
GB-PPON
Id
PVMW-8599-JZNJ

Address

Street Address
100 Parliament Street
Locality
London
Postal Code
SW1A 2BQ
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2BQ · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 005239-2026Preliminary market engagement notice on Find a Tender ·
  2. 080085-2026Preliminary market engagement notice on Find a Tender ·
  3. 084144-2026Preliminary market engagement notice on Find a Tender ·
  4. 090260-2026Tender notice on Find a Tender ·