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PROCUREMENT OPPORTUNITY

Customer Journey Mapping Project

The Swaythling Housing Society Ltd (Trading as Abri) · Contract details notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 15:26.

Opportunity overview

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

REINVIGORATION LTD

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
20 Apr 2026
Award ID
1
Status
active
Identifier
GB-COH 06773960
Location
Cardiff, UKL22, CF24 4HQ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C/ABRI 0804
Status
complete
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
The Swaythling Housing Society Ltd (Trading as Abri)
Id
GB-MPR-10237R

Identifier

Scheme
GB-MPR
Id
10237R

Address

Street Address
Collins House, Bishopstoke Road
Locality
Eastleigh
Postal Code
SO50 6AD
Country
GB
Country Name
United Kingdom
Region
UKJ35

Contact

Name
Ben Page

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking
Organisation 2
Name
REINVIGORATION LTD
Id
GB-COH-06773960

Identifier

Scheme
GB-COH
Id
06773960

Address

Street Address
Sbarc/Spark
Locality
Cardiff
Postal Code
CF24 4HQ
Country
GB
Country Name
United Kingdom
Region
UKL22

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72220000
Description
Systems and technical consultancy services
Entry 2
Scheme
CPV
Id
72221000
Description
Business analysis consultancy services
Entry 3
Scheme
CPV
Id
72224000
Description
Project management consultancy services
Entry 4
Scheme
CPV
Id
79411100
Description
Business development consultancy services

Suppliers

Supplier 1
Id
GB-COH-06773960
Name
REINVIGORATION LTD

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Customer Journey Mapping Service
Status
active
Above Threshold
No
Date Signed
21 Apr 2026, 00:00

Period

Starts
1 May 2026, 00:00
Ends
1 May 2027, 23:59

Value

Including VAT
162,000
Currency
GBP

Documents

Entry 1
Id
038153-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
27 Apr 2026, 15:34
Format
text/html

Recorded locations

  • Buyer location · Eastleigh · UKJ35 · SO50 6AD · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 004412-2026Tender notice on Find a Tender ·
  2. 028111-2026Contract award notice on Find a Tender ·
  3. 038153-2026Contract details notice on Find a Tender ·