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PROCUREMENT OPPORTUNITY

RM6181 - Contract Award - Consumer Advise and Information Phoneline

DESNZ & DSIT Group Commercial · award, contract

Tender information last checkedLast checked 5 Oct 2026, 05:33.

Opportunity overview

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV64000000 — Postal and telecommunications services

Lots

  • Consumer and Advise servicesValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-060889
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
64000000
Description
Postal and telecommunications services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Consumer and Advise services
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Name
DESNZ & DSIT Group Commercial
Id
GB-FTS-114034

Identifier

Legal Name
DESNZ & DSIT Group Commercial

Address

Locality
London
Region
UK
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
NATIONAL_AGENCY
Description
National or federal agency/office
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Hinduja Global Solutions UK Limited (HGS)
Id
GB-FTS-171804

Identifier

Legal Name
Hinduja Global Solutions UK Limited (HGS)

Address

Locality
Preston
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Department for Energy Security & Net Zero (DESNZ)
Id
GB-FTS-171805

Identifier

Legal Name
Department for Energy Security & Net Zero (DESNZ)

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
004274-2026-1
Title
Consumer Advice and Information Phoneline
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-171804
Name
Hinduja Global Solutions UK Limited (HGS)

Contracts and changes

Entry 1
Id
004274-2026-1
Award ID
004274-2026-1
Title
Consumer Advice and Information Phoneline
Status
active
Date Signed
19 Jan 2026, 00:00

Value

Amount
1,369,832.4
Currency
GBP

Recorded locations

  • Buyer location · London · UK · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 004274-2026award, contract ·