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PROCUREMENT OPPORTUNITY

Dementia Hub Digital Social Care Records System

London Borough of Waltham Forest · Tender notice on Find a Tender

Tender information last checkedLast checked 5 Oct 2026, 06:56.

Opportunity overview

The London Borough of Waltham Forest seeks to procure a Digital Social Care Records (DSCR) system to replace paper-based records and improve governance, compliance, and care quality across its in-house services. The system will support the Dementia Hub service. The Dementia Hub, based in Leyton, is a support service for people living with dementia in their own homes in Waltham Forest. Group sessions take place at the Hub whilst other service users have a one-to-one visit in their own homes. The service is designed to enhance wellbeing, maintain independence, and offer peer support and feedback opportunities for users and carers. The DSCR system must enable accurate, timely, and secure recording of care activities, support regulatory compliance, and enhance operational efficiency.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV85000000 — Health and social work services

Lots

  • Lot 1£1

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN802893
Status
active
Procurement Method
open
Procurement Method Details
Below threshold - open competition
Main Procurement Category
services
Above Threshold
No

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Tender Period

Ends
8 Feb 2026, 23:30

Enquiry period

Ends
2 Feb 2026, 17:00

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
1
Amount
1
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality
Description
This criterion assesses the extent to which suppliers meet the defined requirements (business and technical) and responses to method statements. Details are specified in the ITQ document.

Numbers

Entry 1
Number
90
Weight
percentageExact
Criterion 2
Type
price
Name
Price
Description
This criterion assesses the suppliers price. Details are specified in the ITQ document.

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Description
Details are specified in the ITQ document.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 May 2026, 00:00
Ends
30 Apr 2029, 23:59
Max Extent Date
30 Apr 2031, 23:59

Renewal

Description
The contract may be extended for up to two additional periods of 12 months each.

Options

Description
The buyer has the option to extend the contract duration.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 2
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
L-1
Document Type
biddingDocuments
Entry 2
Id
002792-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
13 Jan 2026, 15:55
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Waltham Forest
Id
GB-PPON-PPJN-6757-NZZZ

Identifier

Scheme
GB-PPON
Id
PPJN-6757-NZZZ

Address

Street Address
Waltham Forest Town Hall
Locality
Walthamstow
Postal Code
E17 4JF
Country
GB
Country Name
United Kingdom
Region
UKI53

Contact

Name
Ashley Heslop
Telephone
02084963000

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Walthamstow · UKI53 · E17 4JF · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 002792-2026Tender notice on Find a Tender ·