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PROCUREMENT OPPORTUNITY

TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Transpennine Trains Limited · award, contract

Tender information last checkedLast checked 5 Oct 2026, 07:36.

Opportunity overview

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Plinc Limited

Match pending…
Contract value
£854.9k
Awarded
Not supplied
Contract signed
6 Jan 2026
Award ID
002008-2026-1
Status
active
Identifier
4118854
Location
London, UKI, W1W 7RT, United Kingdom

Plinc Limited

Match pending…
Contract value
£291.3k
Awarded
Not supplied
Contract signed
27 Oct 2025
Award ID
002008-2026-2
Status
active
Identifier
4118854
Location
London, UKI, W1W 7RT, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV48000000 — Software package and information systems
  • CPV72212481 — Sales or marketing software development services

Lots

  • Lot A – Data Platform including Implementation and Managed ServiceValue not stated
  • Lot B – CRM Managed ServiceValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TPT134
Status
complete
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Negotiated procedure with prior call for competition

Legal basis

Id
32014L0025
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Lots and requirements

Entry 1
Id
A
Title
Lot A – Data Platform including Implementation and Managed Service
Description
Data Solution – provide a data solution that meets the functional and non-functional requirements. Implementation – building and implementing the proposed data solution that will provide a Single Customer View. Managed Service – full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy – lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects – scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
60
Criterion 2
Name
Commercial
Type
cost
Description
40
Entry 2
Id
B
Title
Lot B – CRM Managed Service
Description
Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud “SFMC” CRM solution. Campaign Operations – lead on and support TPT with utilising SFMC for campaign operations. Training – lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
60
Criterion 2
Name
Commercial
Type
cost
Description
40

Items and delivery

Item 1
Id
A
Related Lot
A

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKD33

Delivery Location

Description
Manchester
Item 2
Id
B
Related Lot
B

Additional Classifications

Entry 1
Scheme
CPV
Id
72212481
Description
Sales or marketing software development services

Delivery locations

Entry 1
Region
UKD33

Delivery Location

Description
Manchester

Buyer, suppliers and contacts

Organisation 1
Name
Transpennine Trains Limited
Id
GB-FTS-91265

Identifier

Legal Name
Transpennine Trains Limited

Address

Street Address
Bridgewater House, 58-60 Whitworth Street
Locality
Manchester
Region
UKD33
Postal Code
M1 6LT
Country Name
United Kingdom

Contact

Name
Adam Meakin
Telephone
+44 7929383644

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CE_ACTIVITY
Id
RAILWAY_SERVICES
Description
Railway services
Organisation 2
Name
Plinc Limited
Id
GB-FTS-171068

Identifier

Legal Name
Plinc Limited
Id
4118854

Address

Street Address
60 Great Portland Street
Locality
London
Region
UKI
Postal Code
W1W 7RT
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
TransPennine Trains Limited
Id
GB-FTS-128052

Identifier

Legal Name
TransPennine Trains Limited

Address

Street Address
Floor 7 Bridgewater House, 58-60 Whitworth Street
Locality
Manchester
Postal Code
M1 6LT
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
002008-2026-1
Title
TPT134 - Single Customer View Data Solution - Implementation & Managed Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-171068
Name
Plinc Limited
Award 2
Id
002008-2026-2
Title
TPT134 – CRM Managed Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-171068
Name
Plinc Limited

Contracts and changes

Entry 1
Id
002008-2026-1
Award ID
002008-2026-1
Title
TPT134 - Single Customer View Data Solution - Implementation & Managed Service
Status
active
Date Signed
6 Jan 2026, 00:00

Value

Amount
854,887.38
Currency
GBP
Entry 2
Id
002008-2026-2
Award ID
002008-2026-2
Title
TPT134 – CRM Managed Service
Status
active
Date Signed
27 Oct 2025, 00:00

Value

Amount
291,324.13
Currency
GBP

Recorded locations

  • Buyer location · Manchester · UKD33 · M1 6LT · United Kingdom
  • Delivery location · UKD33

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 002008-2026award, contract ·